Possibly the worse customer service EVER!

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EFExmoor's review of Thompson & Morgan www.thompson-morgan.com

★☆☆☆☆

“Possibly the worse customer service EVER!”

Written on: 24/05/2022 by EFExmoor (1 review written)

Possibly the worse customer service EVER! I placed an order on 14/5/22 and received an order number and email confirmation of my order. My bank account shows the payment being taken on that day. The email said it was scheduled for a “dispatched in 24 hours” delivery. After over a week I had still received nothing. I emailed “customer service” (the most inappropriate name ever!) to receive not so much of an apology but stating that although I had received an email and an order number, the order had not been placed. I was asked to provide further information (90% of it I had already submitted but they had not bothered to properly read my email) and then received further emails stating the order didn’t exist, despite confirming the money had been taken from my account. How can you possibly trust a company whose own systems send confirmatory emails, give you order numbers take your money then none of their systems have any record of any of this???? Genuinely appalling customer service, what an utter waste of my time and money. I am still awaiting anything even remotely resembling a helpful reply from them. Truly appalling. Will not be ordering ever again!!! Sadly, I made the mistake to pay to join their “members club” - don’t be fooled this company does not have the infrastructure to support online business. Please, do yourself a favour and avoid them, still waiting for my refund/order to arrive at the time of writing.

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