Very poor plant & dreadful response from customer service

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buggabrexit's review of Thompson & Morgan www.thompson-morgan.com

★☆☆☆☆

“Very poor plant and dreadful response from customer...”

Written on: 29/07/2020 by buggabrexit (1 review written)

Ordered two hanging baskets from this company on 27th march which upon arrival in late june resembled nothing like the pictures in the catalogue or on the website.
The Begonia ( illumination mixed)basket contained only two colours instead of five and looked like it was in its final days of life.
The Tutti Frutti mixed basket was fit only for the compost heap on arrival but after major care and feeding has developed into a purple and pink petunia basket totally devoid of the other plants shown, with the exception of one small geranium that is so small its bonsai.
Customer service contacted twice, who only send automated email replies telling me they will get back in 10 / 14 days and never do.
Only after a negative review do You get a reply asking you to contact social media at thompson and morgan with more details and after two messages to them there is still no respose to my complaint.
Not to be trusted and the 100 % satisfaction guarantee is nothing but a joke.
They will however bombard you every day with plant offers.
Dont waste your time or money with them.

  • Two hanging baskets £30 + £4.95 POSTAGE

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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