The Range Reviews - www.therange.co.uk

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“DO NOT BUY FROM THE RANGE ”

Written on: 12/08/2020 by Hayes26 (2 reviews written)

Do not order furniture from the range or online, don’t get updated to delays then don’t deliver, customer services are useless! Although they take your money from day 1, you cancel the order wait a week and they refund one of the cheapest items and that’s it so again you have to contact these useless people and then have to wait another 2 weeks for full refund cause they are so stupid they can’t do it in one go!! Avoid Avoid Avoid Do not recommend buying from here I never will again… Read Full Review

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★☆☆☆☆

“WARNING DO NOT ORDER ON-LINE from THE RANGE”

Written on: 05/08/2020

As in other reviews, please be aware before ordering anything on-line from The Range, if you have a problem with your delivery then you will have to endure APPALLING Customer Service, you are going to rack up a bill for telephone calls to their customer services phone line as you can wait up to an hour and a half for someone to answer also you will have to phone on numerous occasions, PLUS you will be frustrated by their lack of response and willingness to resolve your problem, as I am after 4… Read Full Review

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★☆☆☆☆

“AVOID buying furniture at all costs ”

Written on: 06/07/2020 by Katybramley86 (1 review written)

Avoid buying furniture from this place at all costs. I went into the store in Watford on 12th June and found the perfect dining table and chairs. I paid for it there and then to be delivered within the next few days. 19th June came around and it still hadn’t been delivered but apparently had been dispatched. Fast forward another week and after many phone calls to the store, I was told that it would be delivered the following day.... another 4 days went past and nothing. So yet more phone… Read Full Review

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★☆☆☆☆

“Dreadful customer service. DO NOT BUY FROM THIS COMPANY”

Written on: 27/06/2020 by Elliemab (1 review written)

Can’t get through on phone Email responds with this email won’t be replied too On line chat doesn’t respond. So basically no war of getting hold of them I paid extra for next day delivery for an item for my 86 year old Mother as we’d been let down by another company! Needless to say, even though they took my money nothing has been delivered Why hasn’t anyone investigated this Company. … Read Full Review

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★☆☆☆☆

“Online orders”

Written on: 16/06/2020 by Brenda0303 (2 reviews written)

Ordered bedframe 25th May, due 2nd June,no delivery, No help at all from The Range.Use XDP useless. Have cancelled delivery. No contact, no refund Lots of other online complaints about NON DELIVERY and customers total frustration… Read Full Review

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★☆☆☆☆

“Shockingly poor customer service”

Written on: 09/06/2020 by Dblair41 (1 review written)

Shocking customer service on hold for 90 mins on numerous times no one ever picks up the phone tried numerous occasions eventually wrote to head office got email back from They eventually sorted out the problem but it took 6 weeks. I SUGGEST PEOPLE EMAIL Or you will loose the will to live!… Read Full Review

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★☆☆☆☆

“Order not received ”

Written on: 03/06/2020 by Donna987654 (1 review written)

I went to the range in northampton to purchase a chest of draws. I was informed they had 2 in stock but could not be found. I was told to purchase online through there system and I would receive it by the following week. I am still waiting for this order. I have paid and still have not received the item. I have tried ringing all numbers provided on emails with no luck to anyone answering the phones. I contacted northampton range to see if they could direct me to how I find out when my goods I… Read Full Review

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Brenda0303's Response to Donna987654's Review

Written on: 16/06/2020

Was the delivery company XDP. if so good luck, I had the same problem. Cancelled in the end and reordered from elsewhere. Still waiting refund. Must have sent 15 emails to THE RANGE no response, going through PayPal to reclaim money

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★☆☆☆☆

“Terrible customer service doesn’t exist with this...”

Written on: 09/05/2020 by Chrissy82blue (1 review written)

Absolutely disgusting customer service. I brought a sun lounger which took 3 weeks delivery even though I paid a hefty delivery charge. I was told I would get a refund within 4-5 days. No refund 2 and half weeks later it’s disgusting. I then phoned customer services to be on hold for 1 and half hours and when I told the staff member that she hung up on me. The range UK should be ashamed of themselves and as a first time customer I will never ever shop with you again. I have never known a… Read Full Review

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★☆☆☆☆

“Disgraceful non existent customer service!!?”

Written on: 23/04/2020 by Missmi (1 review written)

Do not order from this company!! I ordered an item 4 weeks ago which cost £89 and I paid £10 delivery. The item was supposed to arrive a week later, this was 4 weeks ago now. I have tried to contact via email, telephone etc which I have been unable to get any kind of reply or answer. I have never known such disgraceful customer service. I will never use this company again and will advise others not to. I understand delivery’s could be running late giving the current circumstances however I… Read Full Review

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Brenda0303's Response to Missmi's Review

Written on: 16/06/2020

I CANCELLED AND LUCKILY WENT THROUGH PAYPAL WHO ARE DEALING WITH IT. MY EXPERIENCE WAS EXACTLY THE SAME AS YOURS
TRY RESOLVER AN ONLINE SERVICE WHO WILL ACT FOR YOU FREE TO RECOVER YOUR MONEY

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★☆☆☆☆

“Out of pocket with no delivery of order.”

Written on: 17/04/2020

Terrible and almost uncontactable customer service (currently been on hold for 48 minutes) on my 4th attempt. I ordered a new Flymo on March 29th with a delivery date of April 8th. With no further contact from the Range and having now spoken to the courier company who haven't received the order as of today (April 17th) my next step is to contact my credit card company to =deal with it. Most definitely the worst experience of online shopping I have ever experienced… Read Full Review

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★★☆☆☆

“Appalling Customer Services”

Written on: 14/04/2020 by Charlie8767 (2 reviews written)

Appalling. Even before lockdown I've been waiting for a delivery of over £1200 of furniture (16 Mar 20). Not had any problems with several other deliveries from Argos, Amazon etc. Several phonecalls, they can't find the order, no correspondence, no call backs, nothing. Absolutely infuriating - DO NOT ORDER, YOU'VE BEEN WARNED!!!!… Read Full Review

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Charlie8767's Response to Charlie8767's Review

Written on: 17/04/2020

It gets worse. If you try and report problem on their site it's a continuous loop and you literally can't complain or cancel the order. I found their complaints email and that just refers you to the very same number which either cuts you off does not answer. I've literally spent hrs upon hrs and got nowhere. Reviews don't get a response but please try if your in the same predicament. They've now had the money (£1200) since 16 Mar 20 (well before lockdown) and now I can't even cancel the order to get my money back! Can I just ask a simple question from not a wheel family, in this time of need could you afford to be out of pocket for this amount of money with no way of getting it back in the short term? Truly unbelievable... YET, try phoning their line for new orders (funny that, just shows you what this company is concerned with and it isn't the poor people who have existing orders!).

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Brenda0303's Response to Charlie8767's Review

Written on: 16/06/2020

They use XDP DELIVERY COMPANY, WHO DONT DELIVER OR HAVE A CUSTOMER SERVICE. CANCEL IT AND GET REFUND

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★☆☆☆☆

“Dont order online ”

Written on: 28/11/2019 by Daniellewheatcroft (1 review written)

I wouldn't give this store 1 star if allowed. I ordered online and although they said my order was dispatched, it still hasn't been received a month on. I have chased this by submitting an online enquiry 4 times!!! Nobody will confirm where my order is or when I will receive a refund. The phone number is impossible to get through on. There is no customer service, absolutely disgusted that they can do this to you. It's not safe to buy online from here… Read Full Review

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★☆☆☆☆

“Avoid this sham company”

Written on: 05/11/2019 by stevek321 (1 review written)

Avoid this sham company. Will never enter this store again let alone buy from it again. Spent a thousand pound on some sofas, told would be delivered within 10 days and paid my £20 for the privilege. Day before delivery get rid of the old sofas and spend night watching tv sitting on the floor. Delivery day go to track my delivery and find order cancelled as damaged. Spend 20 minuets trying to speak to customer services to find out what is happing with my order only to be told it is cancelled… Read Full Review

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★★★★☆

“Great experience”

Written on: 14/10/2019 by GeordieGirl1961 (1 review written)

My first time of ordering online from this company. Couldn’t be happier, was informed by email when my order would arrive and again by text with a 1 hour delivery slot. Everything packed really well (including wine glasses) and nothing damaged on opening. I will not hesitate to order from The Range in future… Read Full Review

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★☆☆☆☆

“Worst Company in UK”

Written on: 28/02/2018 by JadynWoodruff296 (1 review written)

Worst company in the UK, I received junk bedside and they are refusing to send replaced parts !! I sent image that show clearly what rubbish products I received but The Range have no shame and refuse to send damaged parts or make refund !! I am recommend all UK NOT WASTE MONEY AND TIME with The range as they have zero reputation 100% ignoring customers. You will cause headaches with The Range. I have image about damaged parts but I don't know how upload it … Read Full Review

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★★★★☆

“In my top 3 shops ”

Written on: 07/01/2018 by Theodorer400 (1 review written)

The only reason for not giving 5/5 is due to not selling wall lights in their store. I know they sell online, but sometimes it is nice to actually see the product in real life! The stores I have been in and purchased all sorts from have been fab, absolutely no complaints, great variety of products, lots of wallpaper to choose from, good prices, and the staff are pleasant. I read other reviews re returning goods; I returned a hamster cage to the Wigan store, it wasn’t fit for purpose and… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 09/04/2015 by Budgie29 (1 review written)

If you buy anything from the range make sure you keep the receipt even for products you might think are ok after a couple of months, I bought a pair of Wellington boots for dog walking they lasted less than two months before they split, they were very distinctive regards to pattern I had not seen them anywhere else but The Range I took them back for an exchange (I had no receipt) no chance! No receipt , not our policy! Guess what they will never get my custom again and I will be spreading the… Read Full Review

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Olgit's Response to Budgie29's Review

Written on: 10/03/2017

Any sensible person knows they should keep receipts. The store doesn't deserve a 1 star rating just because you were too stupid to have kept yours.

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★★☆☆☆

“Very poor service”

Written on: 07/03/2015

Concerning the cafe very slow at serving customers tables dirty looked liked they had all been wiped with a dirty cloth I had to return a glass which had lipstick on it the assistant did,nt seem bothered (hartlepool branch )… Read Full Review

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★☆☆☆☆

“UNHELPFUL INFLEXIBLE DISMISSIVE”

Written on: 22/01/2015 by BishopJonathanBlake (0 reviews written)

I returned a faulty Christmas exterior display item to the store for a refund. It is 22 miles from where I live and costs £3 to cross the Dartford Crossing. They said they could not refund it without proof of purchase and did not want to take it back. I said I would leave it with them and send to them proof of purchase and they could refund me by credit card, debit card, by post, by BACS or just by lodging a credit note at the store for me to redeem later. They said the only way to get the… Read Full Review

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Olgit's Response to BishopJonathanBlake's Review

Written on: 10/03/2017

"They said they could not refund it without proof of purchase" (your words). And did you send it do them? I suspect not, for you haven't said that. I rest my case, m'lud.

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