The Range Reviews - www.therange.co.uk

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“AWFUL CUSTOMER SERVICE DO NOT ORDER”

Written on: 07/04/2021 by Natalie4 (1 review written)

Ordered garden furniture costing over 1k given a highlighted receipt from cannock store with delivery date 17th March. Date comes and no delivery! Call the store spoke to a rude and dismissive woman on the customer service desk to be told there's a 2-3 day delay but that its nothing to do with them its the courier! We call customer service team to be told she will chase the order and email within 5 days to confirm new delivery date. Still nothing! We call again to be told its in the docks and… Read Full Review

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★☆☆☆☆

“NEVER ORDER FROM THE RANGE ”

Written on: 07/04/2021 by Cat124 (1 review written)

NEVER ORDER FROM THE RANGE! Check online customer Reviews how Terrible their service is! Since 2015 and they still can’t get it right! Had I known this I wouldn’t have had to deal with all the stress of 3 FAILED DELIVERY ATTEMPTS, last one to inform me they cancelled it as it was DAMAGED! Took 3 days off work for nothing! They NEVER answer phones or Emails or social media in Customer Service they are useless and ignorant!! Ordered my sofa in January 2021 and it was supposed to arrive 27th… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Never order from that shop again.”

Written on: 06/04/2021 by AnnaLato (1 review written)

Just buy what You can see! Ordered dining table online. Wait for it 3 weeks ( a week later from estimate date). Table came and it was a display table from the shop!! Every part of it was chipped, scratched, marked, such a poor manufacturing!! Chairs wobbly. Tried contact customer service no answer after hr on the phone. Send email.. Got reply after days, in the meantime went to shop.. Told me to bring table over, got replaced same day on my costs.. With already have extra costs for assembly the… Read Full Review

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★★★★★

“Purchased a beautiful large mirror just what a was...”

Written on: 30/03/2021 by Mcgrath95 (1 review written)

Purchased a beautiful large mirror just what a was looking for ..thanks to two superstars who helped me to the car and put mirror in ..will definitely be back… Read Full Review

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★☆☆☆☆

“Waste of time, never again I wii order on line again .”

Written on: 19/03/2021 by Parky67 (1 review written)

Ordered from shop, they said got the order in warehouse, will be delivered in 2 weeks.had to pay for delivery, even thou item cost £400 .after 2 weeks item never turned up ,contacted store, they give contact number to warehouse, they would not answer phone all day .I send messages to them , to find out what’s going on. They sent message back later on at night time , saying order been cancelled , item not in stock . Returned to store told them , fair enough young lad was polite ,checked… Read Full Review

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★☆☆☆☆

“Disgusting customer service ”

Written on: 11/03/2021 by Emmettq95 (1 review written)

Terrible customer service and treatment. Ordered a product in January which is yet to arrive. First attempt of delivery it was smashed to bits so was returned there and then, but didn’t hear anything for weeks. Second attempt at delivery didn’t even happen - lost in the post I was told. It’s was a massive mirror - how does that happen? Each time customer service was dismissive and didn’t care. Nothing they can do. Apparently no complaints team/process and no manager there to take my… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Rip off company don't shop with them”

Written on: 08/03/2021 by Tacky69 (1 review written)

Left a review on their website but it's been removed, never leave negative reviews but they've driven me to it. Ordered 2 rugs online that were on offer, when I looked at bank statement I'd been charged full price. Spent nearly an hour on phone only to be told offer has now finished. It's still advertised on their website as the reduced price and does appear on my order confirmation as the lower price but they refuse to honour this. Drawing you in with offers and not giving you them, AVOID!… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Awfull owe me £279”

Written on: 24/02/2021 by Wood315 (1 review written)

Do not order online,I wish I'd read all the reviews on the internet first, I just presumed such a large company would be reputable and professional!WRONG!! They haven't delivered and you cant speak to anyone EVER they do nit answer the phone or facebook or emails, I'm owed £279 be warned do not use them to purchase via online… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Worst service ever”

Written on: 13/02/2021 by MosesStone (1 review written)

Order "in stock" items online. Delivery date slips. No response. Cant get in touch with them. No wonder people use Amazon. Rubbish… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Non existent customer service ”

Written on: 13/02/2021 by Nikgreg (1 review written)

I brought a Christmas tree which was advertised for use outside. After a couple of weeks it set on fire. I’ve sent numerous emails to the range with not one reply. I cannot visit my local store as I’m shielding due to being pregnant. I find this extremely poor customer service considering the seriousness of them selling faulty goods. They are quick enough to take your money with no regard to your safety!… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Even their online forms are not fit for purpose ”

Written on: 18/01/2021 by Mwmarlow (1 review written)

I wish to cancel a delayed online delivery. I will have consumer rights to do this, by first contacting customer service. But here's the thing 1 calling today loud music rang out giving no indication of wait time. I held for 10 mins 2 I emailed them last week when order was delayed. They have not even acknowledged this 3 with a lot of searching I found they had an online cancellation form but guess what A it claimed my email was invalid- nonsense- so I could not proceed I tried on a different… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Place to avoid”

Written on: 18/01/2021 by Johndawber (1 review written)

Avoid going in here, unless you want to increase your chances of getting COVID. Been in today, number of shoppers NOT WEARING MASKS, two women in particular walking around aimlessly, one man not wearing mask standing too close very reluctant to move away and create distance in the queue created by the store as only one till was opened. (One would think to more tills open thus reducing queues and getting people out ASAP to reduce risks) Will not be going in there again! Public should start… Read Full Review

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★☆☆☆☆

“SHOCKING RHYL STORE”

Written on: 18/01/2021 by 418Whittaker (1 review written)

I’m a frequent visitor to The Range in the Rhyl store in North Wales and went in on 18th January 2021 to pick up some essential items before I went back to work. When I visited The Range in Rhyl I was met by a very rude middle aged women staff member who wanted to discuss the rules with me about one way etc. I started to walk off as I was in a rush due to being due at work and said I know the rules as I’m always in this store but thanks anyway and she said just stop now so I can tell you… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Zero Customer service”

Written on: 18/01/2021

Having delivered a broken mirror which they accepted the photos I sent them proved the mirror was unusable. A month later there has still been no arrangement to collect the damaged item and deliver a replacement. Customer service is not available by telephone and their email service is slower than pigeon post… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“BEWARE BUYING ONLINE!!!”

Written on: 11/12/2020 by BlytheNeil (1 review written)

Purchased a 'Blush Pink Button Stool' which has a soft velour finish for my daughters bedroom. The good news it came in around a week, but it's all bad news after that. DHL delivered this morning but the box was soaking wet and consequently damaged. I thought it will be OK as the stool would be inside a polythene bag...OOH so wrong....no packaging whatsoever. Hoping it will dry out as the cost to return it even if you can get to speak to the customer services and get an authorisation is nearly… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Avoid online shopping at the range! ”

Written on: 09/12/2020 by Kayla93 (1 review written)

Honestly the worst customer service I have ever experienced! Ordered on the 14th of November and was supposed to get my delivery on the 21st. Didn't hear any updates from the range after a couple of weeks had passed. Their contact system is rubbish. If you email or use their contact form, they take at least a week to reply or don't reply at all. If you try ringing up, you are put on hold for an hour. Had to do this about four times! The delivery finally arrived 3 weeks late. Half of it was… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Worst company wver”

Written on: 25/11/2020 by JerryArmstrong189 (1 review written)

Possibly the worst customer service I have received, purchased an item on line, was delivered broken, called up the same day and told that they would replace it as they had loads of stock, and that I needed to send pictures, emailed pictures the same day Thursday, didn’t hear anything back, by Monday I rang and spoke to someone again, yes we will arrange a collection and send out your replacement and I would receive a confirmation email, 5 minutes later received email to say no stock so had… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“DO NOT BUY FROM THE RANGE ”

Written on: 12/08/2020 by Hayes26 (2 reviews written)

Do not order furniture from the range or online, don’t get updated to delays then don’t deliver, customer services are useless! Although they take your money from day 1, you cancel the order wait a week and they refund one of the cheapest items and that’s it so again you have to contact these useless people and then have to wait another 2 weeks for full refund cause they are so stupid they can’t do it in one go!! Avoid Avoid Avoid Do not recommend buying from here I never will again… Read Full Review

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Was this review helpful? 3 1
★☆☆☆☆

“WARNING DO NOT ORDER ON-LINE from THE RANGE”

Written on: 05/08/2020

As in other reviews, please be aware before ordering anything on-line from The Range, if you have a problem with your delivery then you will have to endure APPALLING Customer Service, you are going to rack up a bill for telephone calls to their customer services phone line as you can wait up to an hour and a half for someone to answer also you will have to phone on numerous occasions, PLUS you will be frustrated by their lack of response and willingness to resolve your problem, as I am after 4… Read Full Review

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★☆☆☆☆

“AVOID buying furniture at all costs ”

Written on: 06/07/2020 by Katybramley86 (1 review written)

Avoid buying furniture from this place at all costs. I went into the store in Watford on 12th June and found the perfect dining table and chairs. I paid for it there and then to be delivered within the next few days. 19th June came around and it still hadn’t been delivered but apparently had been dispatched. Fast forward another week and after many phone calls to the store, I was told that it would be delivered the following day.... another 4 days went past and nothing. So yet more phone… Read Full Review

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Was this review helpful? 2 1
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