Even their online forms are not fit for purpose

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Mwmarlow's review of The Range - www.therange.co.uk

★☆☆☆☆

“Even their online forms are not fit for purpose ”

Written on: 18/01/2021 by Mwmarlow (1 review written)

I wish to cancel a delayed online delivery. I will have consumer rights to do this, by first contacting customer service. But here's the thing
1 calling today loud music rang out giving no indication of wait time. I held for 10 mins
2 I emailed them last week when order was delayed. They have not even acknowledged this
3 with a lot of searching I found they had an online cancellation form but guess what
A it claimed my email was invalid- nonsense- so I could not proceed
I tried on a different device and that form would not open
PS + maybe this will help others

  • 114.98

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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