The Malvern Collection Reviews - www.themalverncollection.co.uk

★★★★☆
4.2 / 5
81% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for The Malvern Collection - www.themalverncollection.co.uk

The Malvern Collection - www.themalverncollection.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Excellent product and all round service . ”

Written on: 09/12/2019 by Johngraver (1 review written)

Bought a cedar summer house. Researched the price with competitors and this was the best value.. Had free delivery and instillation . Arrived as promised , Was concerned that each piece had to be carried 100 meters to be installed . The two guys were excellent . Just got on with it and had it completely erected inside 3 hours . An excellent cedar summerhouse . Really looking forward to the summer… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Outstanding Garden Shed”

Written on: 07/12/2019

From ordering my choice of shed to delivery and building I was absolutely delighted with the standard of service, the quality of wood and fittings and the workmanship. Excellent value for money in every way… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Malvern Studio Pavillion”

Written on: 06/12/2019 by BQG2019 (1 review written)

Hi We just wanted to write and say how pleased we are with our new Studio Pavillion Your Fitters deserve very positive feedback. They are a great credit to your company being extremely helpful and friendly and also very hard working The finish on the building is excellent and we are very much looking forward to making the most out of it in the coming years We will have no hesitation in recommending Malvern to all our friends and neighbours Best Regards … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent quality building with great service end-to-end”

Written on: 28/09/2019 by TaylanTuran (1 review written)

I bought a Clifton 9x9 which was installed in June. Great service all the way from sales to installation. Building quality is simply fantastic. I have been using it as a garden office for the past 4 months with no issues at all; more importantly with great pleasure. Highly recommended… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Product and Service”

Written on: 25/09/2019

We bought an ex display summer house from a local supplier who said Malvern would deliver and install - if we wanted installation which we decided to have. The whole process was easy and smooth and the installers arrived on time and did a great job. The summer house looks great and we are very happy with it and our choice… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Delighted”

Written on: 19/09/2019 by Sloe (1 review written)

We are delighted with our Malvern Studio Pavilion in Dove Grey, we went above our budget but it was worth it! The quality is far greater than competitors and the customer service is great they keep you updated throughout the process, we would definitely recommend them… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Stretton Summerhouse in Sage green”

Written on: 17/09/2019 by Macka2019 (1 review written)

Delighted with our purchase. Excellent quality, very friendly staff. We have used it like a conservatory and is so comfortable. An excellent investment… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“What a Great Purchase”

Written on: 16/09/2019 by CarltheViking (1 review written)

A great addition to the garden. We've had breakfast watching the sunrise. Listened to England winning the Cricket World Cup. Watched bats flying at dusk whilst enjoying an evening glass of wine. Can't recommend the combined Acacia Apex garden house/shed option enough. Best purchase I've made for a very long time… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Best Ever Addition to my Garden”

Written on: 13/08/2019

I recently purchased an Arley Pavilion and it has transformed the way I use my garden. The seating area is perfect for sitting outside day or night whatever the weather. The shed portion is the perfect size for gardening and other equipment. It is so attractive that I am inspired to keep everything organised and tidy. The pavilion was delivered exactly as arranged. The men assembled it professionally and removed all rubbish. An excellent product and excellent company. Would highly recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Beautiful Summerhouse”

Written on: 05/08/2019 by NorthBarn (1 review written)

We recently bought a summerhouse from the Malvern Collection. We chose the Malvern Collection because we liked the designs which were more modern than most and also that there were floor to roof windows meaning lots of light and superb views. The process of buying the summerhouse was pretty straightforward although having such a huge range of options was a little confusing. The delivery time was very long (too long)but when it was delivered, it was quickly erected and looks fantastic. The… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Our Garden Room”

Written on: 01/08/2019 by Ourview2 (1 review written)

I would just like to take this opportunity to thank you and your installation team for their excellent work installing our Summerhouse. They arrived early on the due date (very rare these days) and were a pleasure to have on site. Their care and work was excellent and we would have no hesitation in recommending them. We are delighted with our purchase and have spent many happy hours with a crossword and G & T. Many thanks once again Kind regards … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“10 x 10 garden room”

Written on: 25/07/2019 by cclegg (1 review written)

We got a good discount at a London show which made our garden room a more reasonable price. The room is extremely high quality and has been much admired. The men who fitted it were excellent - polite and extremely hard working. We could have done with a little more 'up front' provision of measurements for the concrete base. I had to ask for these. Apart from this we were very happy… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Garden Office”

Written on: 28/06/2019 by hoggbottom59 (1 review written)

We bought our garden office through a local office in Hassocks as I wasn't keen dealing with a company where there is no local office or without seeing the models first. They were very knowledgable, giving good advice and helpful. The team that came down with office were very hard workers, we have builders on site at the moment and they commented that since arriving early they hadn't stopped. They build the office up on site so if there are any problems, which there weren't, I expect they can… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Thank you Malvern”

Written on: 15/06/2019

My Wife has just called to say the Summer House has been installed and she is really happy. It looks wonderful just as we had hoped, the guys who installed it were great and have done a fantastic job. Can I thank you for your personal assistance with this it's greatly appreciated. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service”

Written on: 01/06/2019 by 478Fry (1 review written)

So pleased with my new summer house from the Malvern collection. Excellent service from start to finish, everything went smoothly from ordering through to completion and helpful staff on hand along the way. I am sitting in my new summer house now, enjoying my new purchase, as I write this review. I wouldn’t hesitate to recommend their services… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Really Happy Customer.”

Written on: 22/05/2019 by StephQ (1 review written)

This is the second garden building we have bought from Malvern. When it came to choosing the second one, we didn't think to look anywhere else. The buildings are really well made and look great. The guys who came to build it worked incredibly hard - they had been on the road for 2.5 hours and yet still got here by 7.30am. They then worked solidly into the evening and were back again by 7.30am the next morning. They were professional in every way. Thank you Malvern!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Service”

Written on: 21/05/2019 by mattburrows (1 review written)

We have had a fantastic experience with Malvern collection from start to finish. Very helpful on the sales side, extremely helpful with making sure it was just how we wanted it. The build team arrived on time and the workmanship is excellent. We are also very happy with quality of our summer house. It looks superb in our garden. I highly recommend this company... … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very good”

Written on: 21/05/2019

After ordering the garden room we wanted to change a few things and Malvern were happy to accommodate our changes. They gave us plenty of warning about the installation. The builders arrived at about 8, getting the panels through the house went smoothly I would recommend putting down dust sheets. The installation of the garden room went very smoothly, it was erected in two days. The builders from Malvern worked with my electrician to install lights, sockets etc. Despite the heavy drizzle the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fabulous summerhouse, again!!”

Written on: 20/05/2019 by Cazo (1 review written)

Having left one beautiful Malvern summerhouse behind when we moved house because it just suited that particular garden so well, we decided to choose another for our new house. Both times we bought ex-display, enabling us to benefit from many upgrades at a very reduced price and both times we have been so pleased with the finished piece. It cannot be easy to take down, move and then re-build a wooded building but Malvern have done it twice for us, brilliantly. The men who install are always very… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor Service and Finish”

Written on: 14/05/2019 by Vaughanad135 (1 review written)

Chose a Malvern Garden Room over a number of others as the quality looked so good. Desparately disappointed in supply and installation. Layout ordered was not supplied as per plan, so fitters cut panels and botch job carried out. Paid additional £2k for pre-treatment and painting....areas missed touch up with a brush and obviously different. No one accepting responsibility or listening. Communicated error immediately, together with a list of snags on day one......fitters have left and… Read Full Review

Malverncollection's Comment

Written on: 14/05/2019

We are very sorry you feel this way. We have been trading for over 45 years and rest assured we will not leave this matter unresolved. As you are aware, we have started our investigation and one of our directors has arranged to come to see you on Thursday morning.

Reply to this comment

Sjmanchester's Comment

Written on: 22/06/2019

Did anything get resolved for you? We have been left with a part-installed building riddled with defects and Malvern haven’t contacted us since, and have tried to fob us off with promises to get back to us, which they never do. I have never experienced such appalling customer service and having spent a similar sum to yourselves have been incredibly stressed about the whole situation. We hugely regret ever placing an order with this company.

Reply to this comment

Juemm's Comment

Written on: 22/06/2019

A director did come to visit and agreed that it was not up to standard and has worked with us to get things right. Three weeks later some remedial works completed.,coming back again in 2 weeks to complete. It is looking better than it was, but some serious mistakes have been made in the manufacture and build. Not what you expect for the spend. We are hopeful of a satisfactory result but remain disappointed in the whole affair. We should be relaxing, enjoying a g&t in our summer room not looking round at the snags and damage and shoddy workmanship. Good luck!

Reply to this comment

Juemm's Comment

Written on: 22/06/2019

A director did come to visit and agreed that it was not up to standard and has worked with us to get things right. Three weeks later some remedial works completed.,coming back again in 2 weeks to complete. It is looking better than it was, but some serious mistakes have been made in the manufacture and build. Not what you expect for the spend. We are hopeful of a satisfactory result but remain disappointed in the whole affair. We should be relaxing, enjoying a g&t in our summer room not looking round at the snags and damage and shoddy workmanship. Good luck!

Reply to this comment
Report this review
Was this review helpful? 2 0
Read 4 Comments
overview