I ordered my Malvern summerhouse through the Greenhouse people and from initial enquiries right through to installation the entire process was professional and reliable. The Malvern staff that I spoke with over the telephone were absolutely lovely. Able to answer all my questions and calm my worries about access arrangements with good humour and patience, I cannot fault their customer service. The installation team arrived promptly and worked diligently, even after some horrendous downpours. The construction was surprisingly fast and they were polite and friendly. They left the site tidy. I would recommend going for the painted finish if you're contemplating a building from them. I'm so glad we did. It's beautifully finished and looks fantastic in our garden.Everyone who has seen it has been very impressed. Would not hesitate to use this company again. Thank you Malvern.

From first visiting the display area and placing the order for my new shed, the courtesy and professional conduct of all the people involved was excellent. All communications both telephone and email were handled really well and I felt that my business was appreciated and valued. The installation happened exactly on time and exactly as I I was lead to believe and expected. The installation guys were very professional, polite and good humoured. The quality of their work was great and they left the work area clean and tidy. A top job from start to finish and I am very happy with my new shed.

I first met the team at the Cheltenham branch in early Spring.Cathy was extremely helpful and knowledgable about the products.We put our faith in Malvern and the Hanley Redwood Garden Room.The fitters arrived weeks later and worked tirelessly for over 2 days to give us what is a fantastic product .The fitters were truly amazing and lovely to have around. The insulation is above and beyond what we even thought we would get and the build quality is excellent.We were assigned a lady at Head Office to look after us from start to finish and she went above and beyond our expectations with her service. She was on hand (even out of hours) to respond to queries and she was most definitely invested in the whole build on our behalf. Cannot thank you all enough for helping us to build a beautiful Garden Room. I would not hesitate to recommend them and we are delighted with the end product. Truly delighted.

We bought our 10x8 Malvern shed to go into our new garden long before the area for it was ready. Malvern were very patient even with changes to the delivery request. The shed is now in place and the team who installed it were highly professional and polite. The shed itself is solid and beyond my expectations. Excellent service throughout. Thank you

Selection of the ex-display Malvern Collection "Hopton" octagonal summerhouse took place at Bourne Buildings, Farnham in January 2023. Its dismantling and installation on site by The Malvern Collection team occurred in July following necessary preliminary tasks of obtaining planning and listed building consent and extensive landscaping by separate contractors (which included the octagonal paving stone foundations for the summerhouse). The team installing the summerhouse arrived one day early but we were at home and able to allow them to commence works. They completed part of the installation that afternoon and returned promptly the following day to complete the task. Where there was evidence of decaying wood, the team inserted replacement timbers which will weather naturally in due course. They also touched up internally and externally where the paintwork needed attention and left us the remnants of the paint for future use. Throughout, the team were courteous, methodical and hard-working as well as self-contained and so finished in good time on the second day. We had been able to offer them access onto our driveway through our rear gate which facilitated unloading without disturbance or inconvenience to our neighbours. The team also had to accommodate our electrician team who needed to instal their wiring between the internal outer wall and the lining of the summerhouse to avoid surface-mounting of electrical cabling. The electricians had to lead the subterranean cabling (through ducking laid by our landscaping team weeks earlier and themselves prior to arrival of The Malvern Collection team) into the rear of the summerhouse so was to run it to a central pendant light outlet and switches for both that light and two discreet external lights as well as two 2-gang electrical sockets mounted at skirting board level. This was accomplished with both the electrician and Malvern Collection teams working at the same time which demonstrated considerable cooperation which was impressive. After all was completed by the various contractors, we had to clean the exterior and interior of the summerhouse to rid it of the grime which had accumulated over time on site abutting a busy main road at Bourne Buildings. We like our 10 x 10 summerhouse and have put it to good use since July although we are still experimenting with furniture and storage as we get used to it. It is much admired by friends and family despite obviously being secondhand; a decision we took deliberately back in January to secure a quality product at a substantial discount. Assuming all other garden structures in the catalogue to be of the same quality, I would recommend The Malvern Collection whether or not purchased secondhand or new.

Dear team Malvern I just wanted to say how pleased we are with the shed. The whole process from seeing examples at the garden centre to ordering with yourselves was excellent and of course many thanks to those in the production workshop. A special thanks to the installation team. They worked very hard and efficiently and were very respective of our garden and polite with not a murmur about the 100m carry. I would definitely recommend you as a company. Well done all????.

We ordered an ex-demo Malvern Collection Summerhouse in the spring. It would be dismantled from the show site and re-assembled by Malvern Collection workers. They were just great. They turned up a day early to avoid bad weather. By the time they had finished, this beautiful summerhouse looked pristine. There was no sign that it was not a brand new building. They worked very hard, were charming and professional. Their workmanship was to an excellent standard. As the the summerhouse, it is cedar , insulated and looks very pretty. Its timeless quality makes it an ideal garden room for our Edwardian house. This little summerhouse has really become a high point of the garden in a short space of time. The quality is very high and, we are relieved to find, completely weatherproof. We are happy to recommend this company. They have great admin and clear communication skills.

Great service from start to finish. We visited the showroom before choosing the Studio Apex. Pricing was clear and we were lucky enough to get a promotional discount as well! Installation of the 8 by 10 ft room was completed by lunchtime, much to my amazement, by a crew of 2, who were friendly and professional. Everyone who visits loves it and is jealous lol Big enough to fit a table and four dining/tub chairs plus a small armchair near the window…and some other storage bits as well. Shame I can’t share some pics

I’m answering on behalf of my 88 year old Mum. For some time the family have been encouraging her to buy a Summer house. She chose one from the Malvern collection as yours stood out from the crowd in terms of quality and craftsmanship. You had a great choice of colours and design and we were very impressed with your customer service. Mum is delighted with the product and has been in it every day since it was installed 4 weeks ago. Thank you Malvern.

We couldn't be more pleased with the service and quality we received from The Malvern Collection. From start to finish they made sure the shed was exactly right for the space in our garden. The quality is excellent and it looks very smart and is exactly what we needed. The 2 men arrived on time, built the heavy duty shed efficiently and talked us through all we needed to know to look after it before they left. Also their representative at the garden centre was really helpful and non-pushy.

We are very happy with our Astwood Summer House. The Malvern staff at the Old Barn garden centre, Horsham were excellent as were the two men who erected it. We were kept up to date throughout from ordering to arrival. We would definitely recommend them to others.

We had our summer house/shed delivered on time with charming installers it looks fabulous and we’re very pleased with the quality would definitely recommend ????

Had our Hopton installed early July - weather has been awful since, but we have thoroughly enjoyed our evenings siting in the summer house watching the storms go by with a nice glass (or two)of wine to help smooth out the wrinkles of the day! Excellent quality product which is very cosy thanks to the insulation, etc. The installation team were prompt, friendly and professional. OK, they ain’t cheap but I think the quality of this product will add value to our house if we ever sold up…. Would not hesitate in recommending Malvern to anyone who may be interested in garden summer houses, offices, etc.

We're generally happy with the summerhouse. The installers were quiet, efficient, friendly and polite. We're pleased with the summerhouse, apart from one small problem. That problem isn't the reason for only four stars: the reason for that is the complete failure to respond to us reporting the problem, apart from an automated acknowledgement well over a week ago. Better hope nothing serious crops up, because there seems no interest in sorting out even a minor problem.

We have been contemplating buying a summer house for some time and visited a display site at Farnham. The Malvern Studio Apex 10x8 was viewed and on talking to the staff discovered it was for sale. It fitted the bill as the size was right, had tinted full length glass, insulated walls and felt roof tiles. We negotiated a good discounted price and arranged for the base to be constructed. The staff at the Malvern office were always helpful and polite when contacted for payment and agreeing a delivery date. Two installers arrived early on the agreed date and assembled the summer house in about eight hours. We had highlighted a few scrapes on the internal and external walls - only to be expected with an ex display model, but these were painted over using matching paint they had brought with them. Again, they were polite and worked in a tidy and effective way. Since the installation, a patio has been completed in front of the summer house and it has been in regular use for about a month. We have been extremely happy with the Studio Apex so far in both rain and sun!

Very happy with the service I received as part of my recent purchase of a Garden Room . The individuals I dealt with were very helpful , knowledgable and worked with me from the day I ordered through to installation. Was kept informed throughout process and a pre installation visit most certainly put any concerns I had to rest . The installation team were fantastic , hard working and completed the work (exc Electrics ) with 2 days . It would have taken me months to build . The electrician followed two days later and again was very knowledgable and undertook work in a very timely manner . The only issue / area for improvement I would recommend is to make sure internally Malvern are all ‘singing’ from the same hymn sheet as there was a slight mix up on the plans which could have been avoided . Overall , very happy with the work and would definitely recommend to others . Until next time ????????

We are very pleased with our Astwood Redwood Summer House. Arrived well within delivery time and expertly installed. The summer house is made of excellent material and all doors and windows open and shut securely. After all the rain we had recently there are no leaks!

I am delighted with my Malvern Garden Room. The installers were very polite and efficient and got the job done very quickly. I would recommend them to anyone looking for a high quality garden room. It blends in well in the garden situation.

We were looking for a garden room/office and visited the Cheltenham showroom. Fantastic service, very informative and helpful. On delivery and installation of our Hanley Flat garden room 18' x 8'the guys were brilliant, efficient, friendly and always happy to explain the process. The garden room with the shed on the end looks amazing. We chose to have the shed end boarded and lit which they said looks great. It's double glazed as we needed to be able to use all year round. We chose a heater and it has 2 small privacy windows at the back for ventilation as well as full windows along the front. You can customise to your requirements. Extremely good quality and so many positive comments eg, wow that's amazing. Would 100% recommend The Malvern Collection for the products but also the brilliant customer service. We were installing in Yorkshire and I looked at other garden rooms/companies but couldn't find anything which matched the Malvern's quality. It's not cheap but you absolutely get what you pay for and we feel delighted with our purchase, thank you The Malvern Collection.