The Malvern Collection Reviews - www.themalverncollection.co.uk

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The Malvern Collection - www.themalverncollection.co.uk

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Latest Reviews

★★★★★

“Wonderful Summer House”

Written on: 09/12/2020 by Dickymint3 (1 review written)

We purchase the Aston display summer house from Smile in Cheltenham in August this year. Its been a long wait for it to be delivered but it has been worth the wait. Firstly may I say that we had excellent service for Cathy in the local office. She has been most helpful in responding to our various questions. Today the Malvern term installed the Aston in our back garden, the team of three came at 7.30 am spot on time. They worked hard thought rain and difficult conditions, what a team, hard… Read Full Review

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★★★★★

“Bloomsbury Garden Retreat”

Written on: 13/10/2020 by HugoLong1982 (1 review written)

I bought the Bloomsbury Garden retreat from Malvern which they installed last week. It is absolutely beautiful and we’ve had compliments from both neighbours and friends already. Not only does it look beautiful outside but sitting inside is a great pleasure as it makes us feel very special indeed. The three men from Malvern who put up the building were a delight to deal with- polite and respectful as well as extremely hard working and skilled. We had full support from the Malvern office which… Read Full Review

Malverncollection's Comment

Written on: 14/10/2020

Thank you for your lovely comments.
The Malvern Collection

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★☆☆☆☆

“Bad roof design”

Written on: 07/10/2020 by JoandTonyShuttleworth (1 review written)

Purchased the Martley Summerhouse with an Apex roof supplied with completely the wrong assembly instructions, terrible roof design, unable to contact them for advise, only contact number is for either sales or accounts and was told they were stock taking and therefore unable to find anyone who could help for at least a week Would not recommend to anyone And would never purchase anything from them Again Appalling after sales… Read Full Review

Malverncollection's Response to JoandTonyShuttleworth's Review

Written on: 08/10/2020

Apologies you have had a bad experience with your delivery only Malvern Collection Martley garden room.

I will pass your thoughts on to the relevant department with regards to the assembly instructions. We are aware they are in need of updating and improvement. It is quite rare for our customers to take their garden rooms delivery only, our Customer Service Advisors will also make sure customers are aware that we do have people technically minded, ex-fitters in the offices that can help customers verbally with any installation queries.

Unfortunately, with the current climate, low staffing levels due to Covid, the end of year stock take which must be done legally, we were unable to return your call as quickly as we would have liked and we apologise for this.

Due to your issues, we are happy to return to you and install the building at no additional cost to yourself if not installed already, or return and check the work carried out by yourself and correct the installation if needed.

Please do call the Customer Service Office if you wish to discuss this further.

Kindest regards
The Malvern Collection


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★★★★★

“Fantastic Service from all thank you!”

Written on: 07/10/2020 by IThomson (1 review written)

I would strongly recommend the Malvern Collection having just received my pent studio which is actually a beautiful well made structure. The service from start to end was great, they were very knowledgeable and communicated throughout. Even when I got the base size wrong they were calm and ensured that I got the next available date with no fuss or bother. The guys installing it were very pleasant and put it up in 1.5 days. The building has been much admired and the kids are loving the extra… Read Full Review

Malverncollection's Response to IThomson's Review

Written on: 08/10/2020

Thank you for your lovely comments.
The Malvern Collection

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★★★★★

“Studio Pavilion garden room, simply the best!!”

Written on: 29/09/2020 by ShirlWilkie (1 review written)

We decided that our garage was in desperate need of repair, needing new doors, replacement roof and considered what we actually had in there. My sister already has the same Malvern Studio Pavilion, she bought it at the Ideal Home Exhibition a couple of years ago and I was quite impressed with the quality. We made the decision to take the garage down and put the Studio pavilion on the same footprint. After discussion with one of your sales team, we were advised to make the area level, apparently… Read Full Review

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★★★★☆

“Studio Corner Summerhouse 8' x 8' ”

Written on: 26/09/2020 by Excelgent (1 review written)

We had been looking for some time for a garden room. A garden pod had been in our sights for some time but the high price, no electrics and relative lack of comfort when you actually sat in one put us off. Then we saw this summerhouse as a display item at a local garden centre; it had the higher-than-basic specification (double glazing, insulation, solid floor) we were looking for and was on offer at a reduced price as an ex-display item. Installation went well, with electrical wiring placed… Read Full Review

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★★★★★

“Lovely company to deal with”

Written on: 25/09/2020 by emmag1984 (1 review written)

Purchased an Arley Pent. 8 week waiting time. Simple and clearly costed brochure attracted me. Simple quote process, instructions ahead of install date were clear and easy to follow. All dealings professional, competent, timely and friendly. The guys turned up to install exactly when they said they would, really pleasant and efficient. Finished product is sturdy and good looking, and have been left with a tin of matched paint for small touch ups required over time. All queries have been… Read Full Review

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★★★★★

“Beautiful building with fantastic service from Malvern.”

Written on: 24/09/2020 by Apples19 (1 review written)

Just wanted to say a big thank you to the guys who came to build our office, they were extremely efficient, friendly and helpful. Everyone who I’ve spoken with at Malvern has been fantastic, I’ll be highly recommending to anyone… Read Full Review

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★★☆☆☆

“Quality of summer house & customer service”

Written on: 23/09/2020 by KimEagle (1 review written)

I originally wrote a glowing review when our Malvern summer house was installed as was very pleased. A year later I am not so happy, the paint is bubbling on the inside and outside of the doors and lifting off the wood, this suggests to me that it was painted whilst the wood was still damp. I contacted Malvern and in summary as the summer house was just out of warranty they were not interested and suggested that this was standard weathering and to be expected, even though most of the paint… Read Full Review

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★★★★★

“Thrilled with our Malvern Clifton cedar summer house.”

Written on: 15/08/2020 by Blaken68 (1 review written)

So impressed with the quality and the look of our summer house. We prepared the base according to the written instructions and delivery was timely. The two men who put it together were efficient, competent and professional throughout. Our summer house has been much admired but more importantly it gives us pleasure - it is attractive to look at (shingle roof and green and cream paintwork) and a quiet retreat! I have no hesitation in recommending Malvern (and the polite construction team). … Read Full Review

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★★★★★

“Our new summer house”

Written on: 13/08/2020 by Abernathybi451 (1 review written)

We had plenty of helpful support while we were applying for planning permission and waiting for the result. The contractors constructing the base asked for advice and were given helpful answers to their questions. The team from the Malvern Collection did a brilliant job building the summer house, the finish was really good. We are very pleased with the quality of the materials used and the range of colours, flooring and fittings. We appreciated the advice from the M.C. when we asked for some… Read Full Review

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★★★★★

“Superb Studio Apex Garden Room”

Written on: 13/08/2020 by WestSussexGbS (1 review written)

My wife and I are thrilled to bits with our new Studio Apex Garden Room. It is a perfect addition to our garden and the colours that we chose are perfect. We have made good use of the room since it was erected. I would also like to say how much we appreciated the work that the team you sent did in building the room. Everything went to plan as had been outlined and the two guys worked hard and were clearly a good team and the finished building certainly had the wow factor. There is just one… Read Full Review

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★★★★★

“Great communication and install service ”

Written on: 10/08/2020 by MikefromCam (1 review written)

Dear team at the Malvern Collection, Just a quick note to say how happy I am with the installed result and how impressed I was with the professionalism of the team that came to install the building, they were a credit to the company and I was impressed with how thorough they were with checking details with us and the attention to detail on the finish. Please pass on my thanks. … Read Full Review

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★★★★★

“First class service”

Written on: 02/07/2020

Our installation took place on Friday as planned. We are very pleased with our Milford summerhouse and I would like to specially commend the two team members for the friendly, efficient and very professional way they went about their jobs. We have been very careful during the lockdown period so we weren’t able to provide the usual support with drinks for the two of them but they were very respectful of that and maintained proper social distancing with us throughout. They took great care… Read Full Review

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★★★★★

“Total transformation!”

Written on: 25/06/2020 by Margaret457 (1 review written)

My parents spotted the Kew Darwin Building whilst visiting Squire Garden Centre, Shepperton and fell in love with it. It has totally transformed their tired garden and has ignited a new love and enjoyment for their outdoor space. The whole purchasing process was easy and enjoyable. Everyone involved was friendly, helpful and easily to speak to. We were put in touch with a man, who laid a wonderful path and step up to the new building, making it more accessible for my father. It has given them… Read Full Review

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★★★★★

“Response to construction issues with Summerhouse ”

Written on: 20/06/2020 by Simpsoneu222 (1 review written)

We were unhappy with some aspects of construction of Summerhouse,the Company response was quick and effective. We are now delighted with our Summerhouse and enjoying it immensely. The general interaction with the Company team was pleasant and constructive and the high quality of its products impressive.We recommend The Malvern Collection without reservation… Read Full Review

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★★★★★

“THE MALVERN COLLECTION”

Written on: 17/06/2020 by kossifos (1 review written)

Had an outside office building erected in my garden - Absolutely fantastic from start to finish - From the order to the fit - Crew arrived at 7am - By 1pm the building was up and finished - Looks fantastic - The three members of installers are a credit to the company - Knowledgeable, Informative and so tidy and clean - Look no further than this company… Read Full Review

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★★★★★

“Fabulous garden addition ”

Written on: 12/06/2020

The Malvern team were fantastic with helping us plan our garden pod to suit our requirements. We were able to choose a specific date for delivery and the team were prompt on the arrival date. The delivery/ building team were very efficient and built the pod within 1 1/2 days. They were professional, friendly, tidy and ensured everything was fitted to a high standard. The Malvern garden pod is a wonderful addition to our garden which we use as a snug ( mans cave/ football den). It’s fully… Read Full Review

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★★★★★

“Fantastic Delivery & Shed Build.”

Written on: 27/05/2020 by TerryPickup (1 review written)

Thanks for the shed delivery this morning and the way your staff erected the shed in 30 minutes. What an excellent example of superb workers. Highly impressed by both the product and your staff… Read Full Review

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★★★★★

“Seven years later, it still looks great”

Written on: 22/05/2020 by grantsgibson (1 review written)

I bought my Hallow garden office seven years ago. We were expecting our second child, and I had to give up the spare bedroom, which had been my home office until then. I was worried about losing out on some home comforts, but to be honest, working from my Hallow office at the bottom of the garden has been an upgrade! The build quality and insulation are excellent, and it's brilliant being able to disconnect from family life and go into 'work mode' just a few steps from home. We live on a… Read Full Review

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