The Malvern Collection Reviews - www.themalverncollection.co.uk

★★★★☆
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The Malvern Collection - www.themalverncollection.co.uk

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Latest Reviews

★★★★☆

“excellent service and delivery”

Written on: 15/03/2019 by Burkeyw499 (1 review written)

I had a Malvern Heavy Duty Apex installed in my garden very pleased with it , the fitters did a very good job… Read Full Review

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★★★★★

“Very Pleased with New Garden Room”

Written on: 14/03/2019

The fitters arrived promptly at 8am and I was amazed at how quickly the garden room went up. It is just what I wanted and it covers up a rather tired looking section of my garden. The colour - Malvern Green - blends in nicely and it feels very roomy inside. I was very pleased that the building came with a painted finish as I did not relish the thought of having to go out with a paint brush… Read Full Review

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★★★★★

“Fabulous shed”

Written on: 06/03/2019 by RyleeLarsen351 (1 review written)

The quality and service provided by Malvern were second to none. From ordering, arranging delivery to the installation the service couldn’t have been more attentive and helpful. Really happy with the shed expertly put together by the delivery team who arrived on time. Perfect shape and size, painted black with white window and cedar shingle roof, look terrific… Read Full Review

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★★★★★

“Fab shed completely refreshed a messy part of garden!”

Written on: 28/02/2019 by TimRichardson9 (1 review written)

Love our new 18x10 Dove Grey shed. Liberty Garden Buildings of Newbury were so helpful as we picked out our preferences. We took about 9 months to spec it an Embarrassing long time ! But the two people I dealt with  showed great patience and we are delighted with the end product. Thank you Malvern :-)… Read Full Review

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★★★★★

“Posh Shed”

Written on: 26/02/2019

I wanted a small painted shed for garden storage and to enhance the look of my small garden. Malvern were extremely helpful in agreeing to customise their Lincomb shed for me to exclude the exterior shelving resulting in more storage space inside. I was really pleased with how well the installation process went as my shed had to be quite close to the garden fence, but the Malvern fitter managed to get around this successfully having been forewarned in the planning process. He even had cans of… Read Full Review

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★★★★☆

“Fantastic after-sales service”

Written on: 24/02/2019

I cannot find praise enough for the fantastic after-sales service and customer care provided by The Malvern Collection. Quick polite responses and a caring attitude that makes them stand out. I thoroughly recommend this company. The on-site workers were eperienced and helpful and the office staff accessible… Read Full Review

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★★★★☆

“My summerhouse”

Written on: 20/02/2019 by mango2010 (1 review written)

I have been most satisfied with the new summerhouse that your two representatives came and assembled in a very cold day in January.The overall impression is really excellent and I hope that the structure will endure even when weather conditions locally become a little rough! when recently trying to open the main doors, I did experience some resistance but I hope that this may disappear in a matter of time… Read Full Review

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★★★★☆

“Nice job”

Written on: 04/02/2019 by OvalSW8 (1 review written)

Responsive, reliable customer service. And a decent product installed with the minimum of fuss. They're not cheap but you get what you pay for. I'm very pleased with the lovely octagonal Summer House that I now have at the bottom of my garden. It's a beautifully-proportioned design… Read Full Review

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★★★★★

“So pleased with our new summerhouse ”

Written on: 01/02/2019 by RosemaryAH (1 review written)

Had to wait more than the 10 weeks originally discussed, but this was partly due to Christmas shutdown. However, it was worth the wait! Arrived on time on day to fit and were finished within 6 hours. Excellent service… Read Full Review

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★★★★★

“Great log cabin ”

Written on: 25/01/2019 by CorbinNash278 (1 review written)

Malvern Collection and its dealership GLB in Hertford we’re both a pleasure to deal with. The cabin is top quality and was fitted extremely fast in less than half a day. Couldn’t be happier… Read Full Review

By Malverncollection

Written on: 25/01/2019

Thank you for your positive feedback. It is very much appreciated and we trust you have many years enjoyment from your Malvern Collection building.
Kind regards,
The Malvern Collection.

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★★★★★

“The Hopton Summerhouse ”

Written on: 24/01/2019 by Yvonnemalkin (1 review written)

Am delighted with my whole experience with the staff I encountered at the Malvern Collection. From the initial visit to the installation of the wonderful Hopton Summerhouse. The quality of workmanship with all of their buildings and Breezehouses are second to none. Many thanks to them for their care, expertise and attention. … Read Full Review

By Malverncollection

Written on: 25/01/2019

Thank you for your positive feedback. It is very much appreciated and we trust you have many years enjoyment from your Malvern Hopton summerhouse.
Kind regards,
The Malvern Collection.

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★★★★★

“Harwood Garden Room”

Written on: 23/01/2019 by mandyquill (1 review written)

Everyone could not have been more helpful from initial inquiries to delivery and installing the garden room. Prior to installation service was excellent in terms of helping me select the colours material and additional features.The men who delivered and built it on the day were amazing they worked really hard and with efficiency I had every confidence in what they were doing. The end result is stunning what I love about it is the quality and you get exactly what you order! I have no complaints… Read Full Review

By Malverncollection

Written on: 25/01/2019

Thank you for your positive feedback. It is very much appreciated and we trust you have many years enjoyment from your Malvern Harwood summerhouse.
Kind regards,
The Malvern Collection.

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★☆☆☆☆

“Astwood Cedar Summer House”

Written on: 23/01/2019 by Mitch123456789 (0 reviews written)

We purchase an Astwood Cedar Summer House at the Malvern show last May. Their show stand and exhibits were very impressive. Very pleasant sales staff and the displayed products looked great. It was delivered and installed by their fitters on 6th August 2018. Immediately the fitter left I noticed a problem with the roof shingles. Some of them were sticking up and on closer inspection were found to be loose and the securing nails were protruding. This defect led to my wife and I inspecting more… Read Full Review

By Malverncollection

Written on: 25/01/2019

Dear Mrs Mitchell,
We are dissapointed to hear your comments and were on the understanding that all was completed to standard after our last visit at the beginning of December. If you would kindly telephone the office to discuss, we will gladly return to address any further concerns you have.
Kind regards,
The Malvern Collection.

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★★★★★

“Just received our second Ashton summer and shed from...”

Written on: 11/01/2019 by Ken12 (1 review written)

Just received our second Ashton summer and shed from Malvern. Having recently moved house we were anxious to replace those we left In our previous property. Again, excellent service received from this company in erecting a very high quality product. They worked with us to achieve revised delivery dates due to delays in obtaining necessary permissions. Looking forward to spending many happy hours in the summer house.soon. … Read Full Review

By Malverncollection

Written on: 25/01/2019

Thank you for your positive feedback. It is very much appreciated. We are pleased to hear you are a repeat customer and have received good products and service throughout. We trust you have many years enjoyment from your current Malvern Collection buildings.
Thank you for your continued custom.
Kind regards,
The Malvern Collection.

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★★★★★

“Superb”

Written on: 11/01/2019 by Jillwalpole1 (1 review written)

We purchased a 10 x8 Studio Pavilion which was the display model. We are extremely pleased with how simple things were. The fitters arrived on the day arranged after having dismantled the building at the display site. They erected it in the chosen place in no time at all, they touched up paintwork where needed and generally made it looks as if it had just been built from scratch.They were very professional and very polite. A lovely job! The ladies in the office were also really helpful and… Read Full Review

By Malverncollection

Written on: 25/01/2019

Thank you for your detailed and positive feedback. It is very much appreciated and we trust you have many years enjoyment from your Malvern Collection Studio Pavillion.
Kind regards,
The Malvern Collection.

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★★★★★

“Studio Pent 20x10.”

Written on: 14/12/2018 by MelvinCrabtree413 (1 review written)

We ordered a large 20x10 Studio Pent building in September 2018 - 12x10 summer room and 8x10 shed. It was erected last week by 2 hard working Malvern staff who went the extra mile for us in the little details of finishing. Although we are only a week or so into this addition to our garden we are delighted with the finished product. The shed section has now been kitted out with storage and workbench and looks very classy. We have yet to use the garden room but have started populating it with… Read Full Review

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★★★★★

“Victorian greenhouse”

Written on: 11/12/2018 by DGWH (1 review written)

We are delighted with the new addition to our garden. It seemed the natural thing to choose as we have been very pleased with the summerhouse Malvern provided for us 7 years ago. Attention to detail to ensure that the base was appropriate meant that the installation went very smoothly. The two installers were very knowledgeable and approached the project in a professional manner. We have already started to use the greenhouse to shelter our potted plants over winter and look forward to using it… Read Full Review

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★★★★★

“Studio Pent Garden Building 14"x 10"”

Written on: 05/12/2018 by Tamara68 (1 review written)

Very pleased with our new garden room. It totally met expectation in terms of quality and aesthetic. The entire process was straightforward and it was delivered and installed as per the timeframe. The installers arrived on the date and time specified, and put up the structure quickly and efficiently. They were obviously experienced, but also friendly, competent and extremely helpful. They were very patient and knowledgable regarding the placing of the electric sockets, switches and lights etc… Read Full Review

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★★★★★

“Malvern Studio Pent, study and record room”

Written on: 05/12/2018 by angelamoss14 (1 review written)

We bought a 10 x 8 Malvern Studio Pent to position on a redundant piece of patio under an oak tree. We chose a few upgrades - thicker wood, double-glazing, painted finish, rubber roof and installation. After sourcing and consulting an electrician, my husband ran an armoured power cable from the mains box, cables for lighting, heating and power, insulated and cladded the walls and ceiling, insulated the floor and laid laminate flooring, then the electrician connected up and checked the all… Read Full Review

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★★★☆☆

“I expected better”

Written on: 29/11/2018 by NigelSheff (1 review written)

I had the Pavilion Pent fitted on 30 October but it couldn't be finished because the fitting team were short of materials, ( happens all the time apparently ) the fitter told me he had notified HQ and they would deal with it. 2 days later still no call from Malvern so I phoned them only to be told they knew nothing of the build problem and could do nothing to help until they received the written report from the fitter. 3 days later still no response so I phoned again this time with a list of… Read Full Review

Mitch123456789's Response to NigelSheff's Review

Written on: 23/01/2019

Really a good and interesting review. We have had the same level of poor quality and lack of customer support on our summer house. They have never called us back despite promising to return our calls.

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By Malverncollection

Written on: 25/01/2019

Dear Mrs Mitchell,
Please see our response to your current review. If you would kindly contact us should you wish to dicuss further, as stated, we will galdly return to address any further concerns you have.
Kind regards,
The Malvern Collection.

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