The Malvern Collection Reviews - www.themalverncollection.co.uk

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The Malvern Collection - www.themalverncollection.co.uk

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Latest Reviews

★★★★★

“Just received our second Ashton summer and shed from...”

Written on: 11/01/2019 by Ken12 (1 review written)

Just received our second Ashton summer and shed from Malvern. Having recently moved house we were anxious to replace those we left In our previous property. Again, excellent service received from this company in erecting a very high quality product. They worked with us to achieve revised delivery dates due to delays in obtaining necessary permissions. Looking forward to spending many happy hours in the summer house.soon. … Read Full Review

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★★★★★

“Superb”

Written on: 11/01/2019 by Jillwalpole1 (1 review written)

We purchased a 10 x8 Studio Pavilion which was the display model. We are extremely pleased with how simple things were. The fitters arrived on the day arranged after having dismantled the building at the display site. They erected it in the chosen place in no time at all, they touched up paintwork where needed and generally made it looks as if it had just been built from scratch.They were very professional and very polite. A lovely job! The ladies in the office were also really helpful and… Read Full Review

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★★★★★

“Studio Pent 20x10.”

Written on: 14/12/2018 by MelvinCrabtree413 (1 review written)

We ordered a large 20x10 Studio Pent building in September 2018 - 12x10 summer room and 8x10 shed. It was erected last week by 2 hard working Malvern staff who went the extra mile for us in the little details of finishing. Although we are only a week or so into this addition to our garden we are delighted with the finished product. The shed section has now been kitted out with storage and workbench and looks very classy. We have yet to use the garden room but have started populating it with… Read Full Review

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★★★★★

“Victorian greenhouse”

Written on: 11/12/2018 by DGWH (1 review written)

We are delighted with the new addition to our garden. It seemed the natural thing to choose as we have been very pleased with the summerhouse Malvern provided for us 7 years ago. Attention to detail to ensure that the base was appropriate meant that the installation went very smoothly. The two installers were very knowledgeable and approached the project in a professional manner. We have already started to use the greenhouse to shelter our potted plants over winter and look forward to using it… Read Full Review

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★★★★★

“Studio Pent Garden Building 14"x 10"”

Written on: 05/12/2018 by Tamara68 (1 review written)

Very pleased with our new garden room. It totally met expectation in terms of quality and aesthetic. The entire process was straightforward and it was delivered and installed as per the timeframe. The installers arrived on the date and time specified, and put up the structure quickly and efficiently. They were obviously experienced, but also friendly, competent and extremely helpful. They were very patient and knowledgable regarding the placing of the electric sockets, switches and lights etc… Read Full Review

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★★★★★

“Malvern Studio Pent, study and record room”

Written on: 05/12/2018 by angelamoss14 (1 review written)

We bought a 10 x 8 Malvern Studio Pent to position on a redundant piece of patio under an oak tree. We chose a few upgrades - thicker wood, double-glazing, painted finish, rubber roof and installation. After sourcing and consulting an electrician, my husband ran an armoured power cable from the mains box, cables for lighting, heating and power, insulated and cladded the walls and ceiling, insulated the floor and laid laminate flooring, then the electrician connected up and checked the all… Read Full Review

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★★★☆☆

“I expected better”

Written on: 29/11/2018 by NigelSheff (1 review written)

I had the Pavilion Pent fitted on 30 October but it couldn't be finished because the fitting team were short of materials, ( happens all the time apparently ) the fitter told me he had notified HQ and they would deal with it. 2 days later still no call from Malvern so I phoned them only to be told they knew nothing of the build problem and could do nothing to help until they received the written report from the fitter. 3 days later still no response so I phoned again this time with a list of… Read Full Review

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★★★★★

“The Hopton Summer House”

Written on: 20/11/2018 by inductor (1 review written)

Our ex-show model was delivered and rebuilt expertly in a morning. We couldn't tell it from new. It looks great and is a great enhancement to our garden. We consider it to be reasonable value at the discounted 'used' price, but probably would not have bought one at the full amount… Read Full Review

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★★☆☆☆

“Internal Quality just not good enough”

Written on: 08/11/2018 by annward9864 (1 review written)

We purchased a Malvern Pent Studio and paid extra for Cedar, insulation and hardwood floors. Whilst the outside of the studio is ok. We were very dissatisfied with the internal finish. It was really cobbled together with different shades of wood. Looked like patchwork, very thrown together and full of nail holes. We complained and Malvern sent someone out to change the wood so it matched however the joiner they sent did a very rough job and made it worse. The angles were cut wrongly and… Read Full Review

By Malverncollection

Written on: 09/11/2018

Dear Mr and Mrs Ward,
We are dissapointed you felt the need to write the review and would like to reiterate, we do not wish to have an unhappy customer and are keen to get this matter resolved for you. An email was sent to you on 25th October stating this and paperwork was raised to return to you. We have also tried telephoning you to discuss a date for us to return, however, we have not received a response to date. If you would kindly telephone the office, we are more than happy to return to get issues resolved to standard. Apologies once again and we look forward to hearing from you.

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Annward9864's reply to Malverncollection's Comment

Written on: 09/11/2018

Hi. You did return once and made it worse. We did tell the joiner we were still not impressed. We also told our supplier and sent photos but heard nothing further. We did not receive an email on 25th October? We decided as we wanted to start using the studio to resolve most issues ourselves. All the wood around doors and windows was removed, recut and refitted by my husband. There is nothing more you can do given your company already thought the finish was acceptable.

Finally I am not that happy that you have used our name on this public site!

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★★★★★

“Excellent Service from Order to Installation.”

Written on: 25/10/2018

I ordered the small garden shed through a third party internet company. Once the order was confirmed I needed to make two changes and there were complications I believed would make it difficult to install. (Location up against a wall in a small terraced house garden with difficult access. Also the old shed that I was replacing was 8x6 but after it was dismantled it became evident that the available space would be better suited to a 7 x 5). The customer service team dealt quickly and… Read Full Review

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★★★★★

“Ready for winter with our summerhouse.”

Written on: 25/10/2018

We have just taken delivery of our Newlands Apex Wooden Summerhouse. We have been delighted with every aspect of our purchase, from our initial order to installation. Everyone at Malvern, with whom we’ve had contact from the administration staff to the two gentlemen,who installed our summerhouse so expertly, have been a credit to the company. The quality of Malvern products was clear, from the very beginning of us coming across the company, being far superior to other products we’d seen… Read Full Review

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★★★★★

“Garden shed 6x10 with reinforced floor and pressure...”

Written on: 23/10/2018 by JohnHenderson666 (1 review written)

Exactly like the one in the showroom. Delivered and erected on time. Nice polite installer chaps. Good value. Can't think of anything to moan about, hence 5 stars. Wife is happy so I'm happy. Will recommend to others… Read Full Review

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★★☆☆☆

“Disappointing service when things go wrong”

Written on: 16/10/2018 by Malvern0618 (1 review written)

Malvern are very particular about the kind of base their sheds get built on. So we got a brand new concrete base to fit the size of shed we bought (20" x 8") ready for the installation date. The installers arrived with the delivery. The back and front panels were manufactured at the wrong size (half a foot too short). The installers were on the phone to their office and it sounded like this is a common occurrence. We were offered a fix, which we refused. We ordered an expensive NEW shed and… Read Full Review

By Malverncollection

Written on: 22/10/2018

Dear Mr and Mrs Denman,
We are disappointed that you felt the need to express your thoughts with this review, after we had dealt with your complaint in house. As we have discussed in all of our communications, we sincerely apologise that some panels were delivered incorrectly initially. We apologised on the day and immediately gave you a return date to deliver the correctly sized panels, 9 days later. Although we do not usually work weekends, management authorised for us to get a team to do this on a weekend, to try to minimise any inconvenience caused with your working hours. When Mr Denman telephoned our office to express that he felt there were insufficient floor bearers, extra were put out to be bought on the return visit. You expressed you were unhappy that we appeared to be unsure of exactly how many floor bearers should go with a building of this size, we explained that this was due to the fact this was a non standard size building for this model and also bespoke with the partition and extra door etc. and we felt this was where the confusion arose. After installation you reported some snagging issues, unfortunately, on occasion with timber being a natural product, we do have to return and are sorry this happened in your case. The office manager apologised at the time and whilst we appreciate our after sales visit took longer than we would have ideally liked, due to being the height of the season, the field manager returned to you to complete all works as requested and we were on the understanding the building was all to your satisfaction. We pride ourselves on our product and service and as expressed previously, are sorry that we failed to meet our normal level of service initially on this occasion. We trust all is now to standard, however, please do not hesitate to contact us again, should you wish to discuss further.

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★★★★★

“Our Garden Summerhouse”

Written on: 05/10/2018 by Xelabus (1 review written)

My wife and I purchased a summerhouse from Malvern in 2015 and from booking to installation it was so well handled and we were really pleased with the result. In 2018 we purchased a piece of land at the foot of our garden which meant our summerhouse looked slightly odd as it had originally been installed by the fence line. After some thought we contacted Malvern and asked if we could have additional window fitted to look out onto our new piece of garden. Within a short period the company came… Read Full Review

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★★★★★

“Excellent Quality and Service!”

Written on: 03/10/2018 by Cassidy131 (1 review written)

We are extremely pleased with our new Gazebo Garden Building. All staff involved from Sales to Fitters were polite, professional, helpful, efficient and friendly. Fantastic service and would recommend to anyone… Read Full Review

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★★★★★

“very happy customer”

Written on: 04/09/2018 by Crabtreeks485 (1 review written)

On ordering the product and upgrading certain things we were excited to receive our new garden room within the stipulated waiting time. We were kept informed as to when it would be set up. The guys arrived on the said day at the same time and erected the building within 1/2 a day. Very quick and precise and they knew their job. It looks lovely and we are extremely happy with the final product. One small comment I would like to make is I did want black furniture for the doors and locks… Read Full Review

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★★★☆☆

“Substandard electrics”

Written on: 30/08/2018 by Firo (1 review written)

We had an Arley summerhouse and shed fitted yesterday, cost £10,000 approx. Very quick build and looks the part. When the fitter was putting in the electric cables, knowing that a plug in kiln would be in there,we assumed it would be fit for purpose only to find today from our electrician that it's was just spurred sockets rather than a ring main. Extra money to spend sorting it out and Malvern couldn't give a dam. Now have to have electrical wires going through the walls to the outside… Read Full Review

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★★★★★

“Lovely garden shed”

Written on: 24/08/2018 by Gardenshed2018 (1 review written)

I am delighted with the grey painted garden shed. It is beautifully finished and looks great in my garden. The shed was installed in a morning by a very pleasant young man… Read Full Review

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★★★★★

“High quality building expertly installed”

Written on: 10/08/2018 by Meditationroom (1 review written)

We had a Studio Apex Summer House built to our spec and installed. Everything about the process was clear, professional and helpful. The team installing the building worked very hard to complete it by mid afternoon. They were courteous, consulted us when necessary and left the site in good order. Excellent work and great building… Read Full Review

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★★★★★

“Great service!”

Written on: 27/07/2018 by Queenscourt (1 review written)

From start to finish I could not fault this company. the pavilion I sin site and the installation team were so efficient and polite a great advert for the company. Nothing negative to say.Well done Malvern!… Read Full Review

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