The Malvern Collection - www.themalverncollection.co.uk

The Malvern Collection - www.themalverncollection.co.uk

User reviews
4.6

Customer Service

3.6

Durability

3.9

Ease Of Installation

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The Malvern Collection - www.themalverncollection.co.uk

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The Malvern Collection - www.themalverncollection.co.uk
4.61 494 user reviews
584%
47%
31%
22%
16%
4.6

Customer Service

3.6

Durability

3.9

Ease Of Installation

3.9

Ease of Use

3.7

Image Quality

3.6

Layout of shop

3.7

Quality of service

4.5

Quality of website

3.7

Range of Products

3

Scent

3.9

Service & Support

3.7

Style

4.5

Value For Money

User Reviews

LD
1

Value For Money

1

Customer Service

1

Quality of website

1

Service & Support

1

Durability

1

Ease of Use

1

Layout of shop

1

Quality of service

1

Style

1

Ease Of Installation

1

Image Quality

1

Range of Products

1

Scent

Avoid, avoid, avoid

Poor quality, no accountability, endless delays. If you’re considering spending thousands on a garden building, I strongly urge you to look elsewhere. Malvern has provided a truly terrible customer experience — a three-month ordeal that still remains unresolved. Avoid this company unless you’re happy to become the unpaid project manager of your own unfinished, subpar garden building.
I didn’t believe the concerned reviewers at the time of purchase — unfortunately, they were right. If I could give zero stars, I would. The first installation had to be completely dismantled and rebuilt because the structure was leaning forward and to one side, with one corner propped up on plastic packers — leaving a visible gap underneath. A professional job, apparently. You’d think such a disaster would warrant an immediate site visit and explanation by someone who knew what they were doing. You’d think.
Alas, it remained like that for two weeks — visibly shifting and settling into its warped position — while I chased them to return. And that two-week turnaround? A battle in itself. Was I given a replacement building? Of course not — just the same one, patched back together. Ongoing Issues (yes, still going…)
 Now the count is four visits over three months — and key problems remain unresolved. Yes, the bulging tongue-and-groove panelling has been refitted. The glass doors have been replaced too. But they still rattle — and, according to Malvern, always will. The warped shed door? Also “normal,” and will remain warped. The bulging laminate floor? Still bulging. And the paint finish? A mess. I chose a dark colour (don't!)— my reward: greasy blotches, bulging and blistering, visible knots, unsprayed patches, and exposed silicone around the windows and doors. Each visit adds more patchy filler and uneven paint. Quite the opposite of a premium finish. You’ll need to do your own quality control. Malvern’s quality control is non-existent. Expect chips, cracks, warps, unsanded knots, and rough notches straight from the factory. You’ll be the one catching the flaws — because they certainly won’t. They rely on you not noticing. Fitters are hit-or-miss. Some are competent. Others damage your property — so if you care about your decking, paving, or garden surfaces, beware. They may spill paint on yours too, and cause damage, oh and never even mention it. Customer service: an oxymoron. Don’t expect to be treated like a valued customer — you’ll be just a number in a queue of half-finished jobs. Each issue you raise sends you back to the end of the line, that’s if they even remember to submit your paperwork, and every response is painfully slow. The delays are not just long — they’re endless. “Compensation” and communication Full disclosure: I did receive a small refund for the damage — though calling it "compensation" is generous. I was also offered a site visit from a director, but declined due to (you guessed it) the unbearable wait time. It was also somewhat ridiculous that the visit was to "understand" my experience — as if my extensive emails, photo evidence, and formal complaint hadn’t already done that. Is Malvern for you? If you’re excited about managing your own botched installation, enjoy chasing silence, and like watching your building deteriorate while you wait months for basic fixes — Malvern might be the company for you. But if you expect a finished product that looks like what’s on their show site, installed properly and backed by meaningful support? Look elsewhere.
Astubbs
5

Value For Money

5

Customer Service

5

Quality of website

5

Service & Support

5

Durability

5

Ease of Use

5

Layout of shop

5

Quality of service

5

Style

5

Ease Of Installation

5

Image Quality

5

Range of Products

Heavy Duty Pent 10x8

Very pleased with our new Malvern heavy duty pent shed. Good quality, solidly built. Excellent team who erected it. Good attention to detail and a lovely colour (Malvern green).
Temp66
5

Value For Money

5

Customer Service

4

Quality of website

5

Service & Support

4

Durability

5

Ease of Use

4

Layout of shop

4

Quality of service

5

Style

5

Ease Of Installation

5

Image Quality

5

Range of Products

Excellent building and customer service

We bought the Hopton Redwood 7x7 Summerhouse. The order process was very good, we ordered it some late last year whilst they had a sale on, and they were happy to wait to deliver the building until the new year once we had removed the old summerhouse and upgraded the base. All of their buildings are customisable and the order process is easy. Their customer sales office staff are friendly and helpful, and the installers did a good professional job. Overall, we are really pleased with the Malvern Summerhouse and the company in general
Farmhouse
5

Value For Money

5

Customer Service

4

Quality of website

5

Service & Support

5

Durability

5

Ease of Use

5

Layout of shop

5

Quality of service

5

Style

5

Ease Of Installation

5

Image Quality

5

Range of Products

4

Scent

Great service

We have just purchased 3 Malvern buildings; a Victorian greenhouse, a shed and a pavilion with gazebo. The whole process was slick. We were kept well informed throughout and on the installation days the men did a great job. Thank you to everyone involved.
nannis70
5

Value For Money

5

Customer Service

4

Quality of website

5

Service & Support

4

Durability

4

Ease of Use

4

Layout of shop

5

Quality of service

4

Style

5

Ease Of Installation

4

Image Quality

4

Range of Products

4

Scent

Malvern Astwood 10x6 Ex-Display

Salesman at the Shrewsbury site was very helpful and knowledgeable. He helped us source companies to install the hardstanding area and electrics. Once ordered communication was very good. Installation team were friendly and polite as were the after sales team. We are very happy with our new garden room. Our only comment would be the company send too much duplicate paperwork/invoices.
Capt.J
1

Value For Money

1

Customer Service

1

Quality of website

1

Service & Support

1

Durability

2

Ease of Use

1

Layout of shop

1

Quality of service

1

Style

1

Ease Of Installation

1

Image Quality

1

Range of Products

1

Scent

Poor qualty roofing/ shoddy application. Customer after care dismissive.

Had to replace felt on roof after 18…

Had to replace felt on roof after 18 months due to shoddy workmanship and low quality roofing felt. Shed purchased "The Malvern Collection Ltd " Even low quality felt has an expected life of 10 years if fitted correctly. Not from these merchants it is not.

Shed was manufactured, delivered and erected by The Malvern Collection Ltd, Granville Works.

Felt

Even low quality felt has an expected life of 10 years if fitted correctly. Not from these merchants it is not. Roofing felt adhesive was not applied, nor were the overlaps sealed. The clout nails were hammered home on the edge of the overlap causing the felt to rip at every nail point eventually leading to rainwater leakage to inner shed.

Despite what is stated on their promo site as below:

The Malvern Collection range of garden rooms comes with a comprehensive guarantee from a company that has been manufacturing and installing buildings for over 50 years.

Specifications

“All buildings have a structural 10 year guarantee which includes rot and decay. All other workmanship and materials are guaranteed for a period of 2 years from the date of installation.........”

Clearly, not the case. They will claim elsewhere that the guarantee is for a period of 12 months.

When I called to report the leakage from roof on a garden building costing over £3K, 17 months ago, my complaint was dismissed out of hand simply because it "was out of guarantee". So how is it that felt manufacturers state that their products are expected to have a life span of a minimum of 10 years if correctly fitted/applied, yet this lot can only give an expected life of 12 months.

Not only is their promo material incorrect as stated above their workmanship can only be described as poor. Same with customer care interaction. Effectively said "tough luck" out of guarantee.

Considering notifying Trading Standard as Specifications and Brochures are in conflict.

Was considering purchasing a Summer House from these merchants but certainly not now. For the sake of cost of a roll of felt (£44) I will be going elsewhere.

So do check their extremely low level guarantee of felt and workmanship before proceeding with any order manufactured by these merchants- The Malvern Collection Ltd.

Note: it would appear that Malvern Garden Buildings Ltd and other merchants include The Malvern Collection Ltd products within their portfolio.

PM13
5

Value For Money

5

Customer Service

5

Quality of website

5

Service & Support

5

Durability

5

Ease of Use

5

Layout of shop

5

Quality of service

5

Style

5

Ease Of Installation

5

Image Quality

5

Range of Products

5

Scent

Helpful and efficient

Ordered a lovely ex display Victorian green house- the sales staff were very helpful and were able to guide me through the process so I knew exaclty what the timelines were going to be.Payment was easy. Delivery was scheduled to my convenience and the delivery team were very polite and quick!. I am very happy with the product deivered. Thank you.
MaryCrearie
5

Customer Service

5

Quality of website

5

Value For Money

Studio Pent Garden Room

We absolutely love our Studio Pent Garden Room installed today. The guys never stopped from the moment they arrived, they did a fantastic job and tidied up before leaving. The Garden Room is excellent quality. Highly recommend this recommend this company.

Oldis
5

Customer Service

5

Quality of website

5

Value For Money

Malvern Collection 8' X 8' Studio Corner Flat

The whole process of buying our Malvern summer house, from initial sales contact at The Greenhouse People in Longham, Dorset to delivery and construction by the two man Malvern installation team, has been handled meticulously by all involved.

Let us be frank, our garden building was expensive, very expensive but is it value for money? The answer of course is "you get what you pay for". The quality of materials and manufacture of our Malvern Collection building is indisputably high. The installation team who delivered and put it up are very skilled and experienced and worked quickly and proficiently and were a pleasure to have on site.

In addition to the basic building there was a good selection of optional design and build features and finishes, several of which we opted for. Again expensive, but the finished result is a really high quality and attractive looking building which promises to give many years of enjoyable use.

When the order and delivery process was taken on by the Malvern staff the efficiency, custom service and attention to detail was superb, every detail of manufacture

and delivery was checked and confirmed.

We can thoroughly recommend the Malvern product and customer service.

richarddrd
5

Customer Service

5

Quality of website

5

Value For Money

Very Nice Building. Very Good Customer Service. Ve

Very nice building. Very good customer service. Very good and professional installation.

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Q&A

Dubs99

I have ordered am 8x8 Clifton. What have people done regarding electrics supply to the building?

Thanks

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