Excellent Service Throughout the Experience

★★★★☆
4.3 / 5
84% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Luckypants's review of The Malvern Collection - www.themalverncollection.co.uk

★★★★★

“Excellent Service Throughout the Experience”

Written on: 04/05/2021 by Luckypants (1 review written)

When we decided to get a garden room, Malvern came up time and time again in our research. After seeing their comprehensive stand at Tatton Park RHS show and speaking with their helpful staff we decided they were the company to do business with. From the brochure we decided on a Studio Pent building and saw that the permanent show site at Leek had almost the exact design we wanted erected to see. The staff at Leek were also most helpful and an order was places the same day. This was in July 2019 for delivery in February 2020.

Then Covid-19 hit and we had to place our order on hold due to work worries. Malvern were very helpful and professional during this time, despite they themselves having worries brought on by the pandemic. Malvern kept in touch but at no time pressured us to complete our order, making us feel comfortable that our deposit was safe and that our order would be fulfilled when we were ready.

Fast forward to 2021 and we were finally able to confirm our delivery date. Malvern arrived on site at the specified time and erected our new building in the time stated. The work crew were professional and efficient, observing Covid protocols at all times. We were very impressed by the crew. The first fix wiring was done in consultation with us, pointing out a few improvements that could be made to improve the overall effectiveness and look of the completed electrics.

The building looks wonderful in our garden and will be huge boon to making use of the space. The quality of the paint finish always impressed us at the show sites and the paint finish of our building is of similar quality.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Report this review
Was this review helpful? 0 0