Poor Service & Finish

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Vaughanad135's review of The Malvern Collection - www.themalverncollection.co.uk

★☆☆☆☆

“Poor Service and Finish”

Written on: 14/05/2019 by Vaughanad135 (1 review written)

Chose a Malvern Garden Room over a number of others as the quality looked so good. Desparately disappointed in supply and installation. Layout ordered was not supplied as per plan, so fitters cut panels and botch job carried out. Paid additional £2k for pre-treatment and painting....areas missed touch up with a brush and obviously different. No one accepting responsibility or listening. Communicated error immediately, together with a list of snags on day one......fitters have left and problems remain.

I now fear nothing will be resolved and we have something not worthy of the huge investment made. Don't pay up front!

I would be happy if they took it away and refunded my money.

  • Malvern Garden Room £16000

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By Malverncollection

Written on: 14/05/2019

We are very sorry you feel this way. We have been trading for over 45 years and rest assured we will not leave this matter unresolved. As you are aware, we have started our investigation and one of our directors has arranged to come to see you on Thursday morning.

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Sjmanchester's Comment

Written on: 22/06/2019

Did anything get resolved for you? We have been left with a part-installed building riddled with defects and Malvern haven’t contacted us since, and have tried to fob us off with promises to get back to us, which they never do. I have never experienced such appalling customer service and having spent a similar sum to yourselves have been incredibly stressed about the whole situation. We hugely regret ever placing an order with this company.

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Juemm's Comment

Written on: 22/06/2019

A director did come to visit and agreed that it was not up to standard and has worked with us to get things right. Three weeks later some remedial works completed.,coming back again in 2 weeks to complete. It is looking better than it was, but some serious mistakes have been made in the manufacture and build. Not what you expect for the spend. We are hopeful of a satisfactory result but remain disappointed in the whole affair. We should be relaxing, enjoying a g&t in our summer room not looking round at the snags and damage and shoddy workmanship. Good luck!

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Juemm's Comment

Written on: 22/06/2019

A director did come to visit and agreed that it was not up to standard and has worked with us to get things right. Three weeks later some remedial works completed.,coming back again in 2 weeks to complete. It is looking better than it was, but some serious mistakes have been made in the manufacture and build. Not what you expect for the spend. We are hopeful of a satisfactory result but remain disappointed in the whole affair. We should be relaxing, enjoying a g&t in our summer room not looking round at the snags and damage and shoddy workmanship. Good luck!

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