TapsUK Reviews - www.tapsuk.com

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Latest Reviews

★☆☆☆☆

“If I could give zero stars I would”

Written on: 20/12/2019 by NiaBuchanan300 (1 review written)

If I could give zero stars I would. I've constantly been given the run around by this company and promised my order would be delivered, only to find out it hasn't arrived and then I need to chase it up again and again. I ordered products that were available online according to their website, only after 6 days getting told, after I phoned up, that they were out of stock and they were waiting for more. I was promised I would be receiving them in the next two days. Guess what no order received… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 01/03/2019 by jamesrideout (1 review written)

I placed a next day delivery order hours ahead of the deadline on a Thursday. System problems at their end meant that it wasn't picked up in time and so Friday delivery didn't happen. Had they raised it earlier, I could have made other arrangements elsewhere. No refund of the £40 priority delivery charge or sensible solution offered, just an e-mail at 6pm to say item would instead arrive 4 days later - which was unworkable for me. Had to call several times on Friday before they confirmed that… Read Full Review

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★☆☆☆☆

“try claiming on warranty”

Written on: 19/05/2017

The company are ok price wise but when you try and claim under warranty they revert to being compulsive liars. I bought 2 x items, the granite sink carried a 50 year warranty and the mixer taps 15 years. I followed through with the request from Taps uk to mail them pictures of both items, I pursued them for 3 x months until I recieved an email from their customer service team stating the following "Good Afternoon, Firstly please accept my apologies for the delay in replying to your… Read Full Review

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★☆☆☆☆

“Terrible after sales service”

Written on: 05/04/2013

I ordered a ceramic kitchen sink from Taps.uk.com, intially the sink took much longer to arrive than suggested on their site, however this is not the issue. We had our plumber fit the sink, but found that the plug given for the sink would not hold the water in the sink. The drama around getting another plug for the sink has been ridiculous. Be aware that after a sale you cannot speak to a customer service agent unless you are prepared to pay a premium rate number. You can email, but the… Read Full Review

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