Check delivery address carefully

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KaileyGlass49's review of Screwfix www.screwfix.co.uk

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“Check delivery address carefully”

Written on: 18/10/2016 by KaileyGlass49 (1 review written)

If you forget to change your delivery address they won't help you. It is "impossible to change or cancel and order once it has been placed" according to the nice lady on the helpline. So if you have ordered £1000 worth of radiators, you have to either " hope the delivery isn't signed for and stolen" or "attempt to intercept your delivery and transport the radiators to your address yourself". That was their actual advice!
Terrible and unhelpful system. Wish I had ordered with anyone else.

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Annoyed65's Comment

Written on: 19/10/2016

Doesnt it ask you to confirm or check the delivery details ?

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Royeg's Comment

Written on: 19/10/2016

It probably did, hence the title "check delivery address carefully" the point being made is more the fact you cannot change or cancel an order even if you made it 5 minutes ago. If you don't have a van for bulky items to then move them to their correct delivery address you're screwed.

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