DUDLEY SCREWFIX JOBSWORTH'S

Click here if this is your business
★★☆☆☆
2.3 / 5
31% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

439Underwood's review of Screwfix www.screwfix.co.uk

★☆☆☆☆

“DUDLEY SCREWFIX JOBSWORTH'S”

Written on: 30/09/2015 by 439Underwood (1 review written)

Tried to collect an online order from the Dudley branch on Monday forgot pin told by the person I dealt with behind counter nothing they can do. Machine asked for another card so went back today Wednesday with another card for same account and yes i no the pin guess what machine wood not except card told to speak to JOBSWORTH member of staff what a waste of time all for a £1.63 item. After a confrontation with the branch manager  he was no help at all so i asked for a refund and will not use screw fix or recommend to anyone.

  • Goods purchased & cost

  • Customer Service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Annoyed65's Comment

Written on: 05/10/2015

When you order online you "click" agree to say you understand you will have to have the card you used to do a pin check verification. If however you don't know the pin the other option is for the branch to call the contact centre to have it refunded back on to the card and you can pay with either another card or cash.

Its a security check the system won't allow another card to be used.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0