Can't communicate or keep the same story

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Dpennefather's review of Screwfix

“Can't communicate or keep the same story”


written by Dpennefather on 04/09/2021

Placed an order:
Website says: We've sent a delivery confirmation.

After not recieving it for quite some time called their customer service.

After talking to their customer service- turns out they didn't send it (despite saying they did) and blocked the order without telling me due to that the billing address and delivery address not the same. Then they hung up.

(I really do wonder what would have happened if I trusted the website and not called them.)

Called them again _ they said that actually they can deliver it to a different address but will need to transfer me to different person.... Who promptly informed me that the reason that "they" called "me" (nope) was that they couldn't do that and the order blocked, and that they hadn't taken the money out of my account (they had).
That they would not release the order unless that I changed the address.
Long time later they said that I *might* receive an order confirmation in a week time.
(The order was to be delivered in 2days)

Lot of time wasted. Use any other service if you need a product delivered to you. It just isn't worth the time.

They were misleadingĀ half the time and incapable of communication.

  • 380

    Goods purchased & cost

  • Still waiting


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