Primrose Reviews - www.primrose.co.uk

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★★★☆☆
3.2 / 5
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Latest Reviews

★☆☆☆☆

“The most frustrating company I have ever had deal with”

Written on: 30/07/2022 by Marcro (1 review written)

I can honestly say that I do not like to leave bad reviews. However, with Primrose it`s has to be an exception. And the only reason is, that I`m frustrated by their customer service to provide well, customer service! To cut to the chase. Ordered a lovely fountain two weeks ago. arrived faulty. Which is fine, it happens, and I fully accept that. It just that 2 weeks on, and I seem to still be battling for replies to emails. They have agreed to replace the water feature. But that`s were it ends… Read Full Review

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★☆☆☆☆

“Avoid at all costs this shocking online garden centre ”

Written on: 23/06/2022 by jayzinside (1 review written)

Absolutely atrocious online garden centre. I ordered £300 worth of plants for the first time and according to their courier they delivered the first package to my address yesterday and left it in a secure location despite the fact I was in the entire day and no delivery driver turned up! No calling card was left and no proof of delivery has been obtained. Primrose are ignoring all of my chasers and queries. Avoid them at all costs!… Read Full Review

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★☆☆☆☆

“Shockingly bad”

Written on: 18/06/2022 by Janeyjh (1 review written)

I tried to order twice from this company- both times I have revived nothing. Months of emails and still no refund. I cannot believe they can get away with this and still be trading. Promises things would be sent have amounted to nothing. Do not use… Read Full Review

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★☆☆☆☆

“Feel very let down”

Written on: 17/06/2022 by Hay1964 (1 review written)

Wish I'd reviewed Primrose.co.uk on trustpilot before I purchased my plants. Ordered on 31/05/22 with 7 to 10 working days delivery (they only work 3 days, less, if there's a bank holiday). Left 2 email queries 146428 13/6/22, 149876 (15/6/22) (chat line non existent) to when order would be dispatched then latter to cancel order and obtain refund. No reponse. I doubt if I'll see my money again and feel upset as I thought this was a reputable company going by their professional Web site… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 11/06/2022 by shw1 (1 review written)

I wish I'd looked at more indepentant review sites about Primrose.co.uk before I wasted over £180. My tracking code showed still "being processed" for my delivery dates so I phoned them and was told by a man named Tumelo that my 4 x 6ft bamboo plants were out of stock (contradicting their website info). I was told my refund would be processed and my order cancelled. The following day i received an email to say delivery would be made today but I could refuse delivery. Not possible as nobody… Read Full Review

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★☆☆☆☆

“You are probably here to read others bad experiences...”

Written on: 25/03/2022 by RobTyson (2 reviews written)

You are probably here to read others bad experiences of this complete sham. They state 2-4 day delivery times and don’t have the basic, common courtesy to drop and email or make a call if the item you have ordered is delayed. I’m my case, the item was ordered in good time as a Mother’s Day present the following Sunday. It wasn’t until I emailed and rang them (which resulted in two different stories) that they said there was a delay and to expect it the following week. That is, after… Read Full Review

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★☆☆☆☆

“The vines wasn't in the condition I expected it to be in.”

Written on: 11/08/2021 by Scarlettj445 (1 review written)

I have ordered 4ft 'Boskoop Glory' Large Grape Vine | 4.5L Pot and 3ft 'Phoenix' Grape Vine | 4.5L Pot . However, one of the vines wasn't in the condition I expected it to be in. Most of the leaves were dry and yellow and some of the tendrils and stems were damaged. I emailed them to solve the problem and this is their reply: "Unfortunately this can be a common issue across the main order plant industry, our nursery have made the following comments regarding this: Transit of plants can be… Read Full Review

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★☆☆☆☆

“Rubbish company”

Written on: 09/08/2021 by qvLancaster415 (1 review written)

Parcel still not arrived Response from Primrose states they have contacted me directly….they have not and since I’m working from home can see no reason why they say the delivery failed… not impressed Just seen an email from Primrose, not exactly direct! Also they state a card was left, no one tried to deliver or drop a card, that is untrue Update; promised re/delivery, again waited in all day to no avail. I have listened to their answering machine for nearly an hour without moving in the… Read Full Review

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★☆☆☆☆

“Absolutely awful company ”

Written on: 29/07/2021 by LL22.. (1 review written)

I wish I read the reviews before ordering. What a load of rubbish. Order was due to come in 3 parts. First one arrived, 3 boxes of plants absolutely battered, sent pics to customer services, which apparently wasn't enough evidence of damage. Second batch of plants didn't arrive. Was told 4 different stories 1) had been dispatched 2) out of stock 3) Cancelled in error would be here in 7 days 4) Cancelled in error would be dispatched in 7-10 days. The only item that did arrive undamaged was… Read Full Review

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★☆☆☆☆

“Read this real review!”

Written on: 20/07/2021 by GlennJL (1 review written)

3 months ago I ordered a large summerhouse (10 x 20) and paid in full, over £4600. A few weeks later I confirmed all was ok and the delivery date. I planned in a builder to create the base for the summerhouse, again I called to confirm the delivery date.once the base was done I called again to confirm the delivery which was the same, I booked holiday to build the Summerhouse. A week before delivery one final call to confirm yes the delivery day was confirmed. The day of the delivery came as we… Read Full Review

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★☆☆☆☆

“do not order plants, arrived after 3 weeks all rotten”

Written on: 14/06/2021 by 12789 (1 review written)

This site is some sort of misrepresentation. I order bedding plants , order arrived after nearly 3 weeks, all plants were rotten in plastic boxes. Even cannot open boxes for that rotten. Very disappointed.Do not buy from that site,waste of time and money… Read Full Review

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★☆☆☆☆

“Order never received, emails about refund ignored”

Written on: 11/06/2021 by JadonDaly (1 review written)

State 5-10 working days for delivery - that passed and I didn't receive the item. They tell me it should be sent within the next 5 days - they do nothing to follow up to ensure it does. Still doesn't show. They said they would send it again, to my knowledge it still hasn't been sent out (even though I've requested updates and tracking info). It's now been a month and a half - I don't have my order, and they ignore all my emails requesting a refund for the item they never sent. Avoid, so many… Read Full Review

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★☆☆☆☆

“Paid £182 online for a tree that looked available. No...”

Written on: 10/04/2021 by AlinaGrid (1 review written)

Paid £182 online for a tree that looked available. No communication for a month and no tree, rang them, 40 min on hold, was told they don’t have it and asked if I wanted money back, not if I wanted alternative or wait for tree to be available. They wanted to keep the money, giving nothing in return. Asked to complain to a manager, told they’d ring me, guess what, it’s not happened… Read Full Review

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★☆☆☆☆

“Do not buy from this website”

Written on: 29/03/2021 by Horton95 (1 review written)

I purchased a fountain in December 2020. It was in stock. When i contacted them in January, they stated that it would be 10-12 weeks from the date of my order. They confirmed to me that it would be delivered. I have now been told, after several telephone calls, that the item would not be delivered. The price has now gone up and i cant buy it elsewhere. They have my money, and their customer service is appalling… Read Full Review

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★☆☆☆☆

“No customer service!”

Written on: 31/10/2020 by Suz1704 (1 review written)

Purchased 2 pest plug in repellers in June, both arrived broken. Contacted their customer service on 2 occasions with no reply,apart from automated reply saying they are very busy & will get in touch as soon as they can. Here I am, over 4 months later & over £50 down, still awaiting a reply! Avoid at all cost!!!… Read Full Review

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★☆☆☆☆

“Worst Online Retailer EVER!”

Written on: 04/09/2020 by Mercedesi468 (1 review written)

Terrible, in fact WORSE than terrible. Customer service is shockingly bad, no communication despite repeated attempts for updates on our orders. And it wasn't a one off as my wife and I tried 3 different orders (thinking we just had an unlucky experience the first time) but each time the experience was beyond woeful. Our last order we're still waiting for 3 months on and Primrose's Customer Service team have failed to respond to 5 attempts to get an update. Refunds are hilarious - they refunded… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 22/07/2020 by Tamson40 (2 reviews written)

Bought a garden wind spinner and when it arrived it was badly damaged.I have contacted primrose at least 3 times in the last 5 weeks,still no reply. Keep well away! PR service is a disgrace… Read Full Review

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★☆☆☆☆

“Seasoned Gardener Disappointed With Primrose Plants”

Written on: 14/07/2020 by devils-kitchen (1 review written)

I am a seasoned gardener. My wife and I ordered over 220 pounds worth of Clematis plants having seen them advertised by Primrose.   Our delivery date went beyond 30 days and I had to chase and threaten to cancel the order. When the 12 x Clematis plants arrived they were of a very very poor standard and quality that has meant some died within days of planting and others I believe have only a 50/50 chance of surviving. As a consequence, my wife and I have found it necessary to visit our… Read Full Review

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Devils-Kitchen's Response to devils-kitchen's Review

Written on: 23/07/2020

Received the following from Primrose.

QUOTE: it has been extremely busy these last 8-9 weeks with such a high volume of orders and queries! Sorry for the inconvenience this long wait may have caused................Please accept my apologies for the inconvenience caused. May you and your family stay safe and healthy. UNQUOTE

What about the inconvenience and the 60 pounds I have had to pay to replace those plants from Primrose which died within days??

PATHETIC. Would not recommend. TrustPilot gives them a 70% negative rating.

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★☆☆☆☆

“Avoid. Goods will never arrive ”

Written on: 11/07/2020 by 431Scott (1 review written)

Ordered plants on 2nd April with expected delivery date of 12th April. And 3 months later I eventually got NOTHING!! This is not a real company. They do not and cannot fill any plant orders. They just hold your money until you give up on the products. They do not reply to emails at all. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“Non-existent customer service”

Written on: 07/07/2020 by Spuddle (1 review written)

Bought a solar shade from Primrose and accepted that I would have to wait slightly longer than normal delivery turned up late with bits missing, emailed Primrose on three separate occasions without any response other than automated one saying they were doing their best. Why are they still taking new orders when they can't complete existing orders ~ may companies have adapted quickly to Covid-19 this one hasn't won't use again. Paypal case pending!!!… Read Full Review

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