Primrose Reviews - www.primrose.co.uk

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★★★☆☆
3.3 / 5
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Latest Reviews

★☆☆☆☆

“Absolutely awful company ”

Written on: 29/07/2021 by LL22.. (1 review written)

I wish I read the reviews before ordering. What a load of rubbish. Order was due to come in 3 parts. First one arrived, 3 boxes of plants absolutely battered, sent pics to customer services, which apparently wasn't enough evidence of damage. Second batch of plants didn't arrive. Was told 4 different stories 1) had been dispatched 2) out of stock 3) Cancelled in error would be here in 7 days 4) Cancelled in error would be dispatched in 7-10 days. The only item that did arrive undamaged was… Read Full Review

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★☆☆☆☆

“Read this real review!”

Written on: 20/07/2021 by GlennJL (1 review written)

3 months ago I ordered a large summerhouse (10 x 20) and paid in full, over £4600. A few weeks later I confirmed all was ok and the delivery date. I planned in a builder to create the base for the summerhouse, again I called to confirm the delivery date.once the base was done I called again to confirm the delivery which was the same, I booked holiday to build the Summerhouse. A week before delivery one final call to confirm yes the delivery day was confirmed. The day of the delivery came as we… Read Full Review

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★☆☆☆☆

“do not order plants, arrived after 3 weeks all rotten”

Written on: 14/06/2021 by 12789 (1 review written)

This site is some sort of misrepresentation. I order bedding plants , order arrived after nearly 3 weeks, all plants were rotten in plastic boxes. Even cannot open boxes for that rotten. Very disappointed.Do not buy from that site,waste of time and money… Read Full Review

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★☆☆☆☆

“Order never received, emails about refund ignored”

Written on: 11/06/2021 by JadonDaly (1 review written)

State 5-10 working days for delivery - that passed and I didn't receive the item. They tell me it should be sent within the next 5 days - they do nothing to follow up to ensure it does. Still doesn't show. They said they would send it again, to my knowledge it still hasn't been sent out (even though I've requested updates and tracking info). It's now been a month and a half - I don't have my order, and they ignore all my emails requesting a refund for the item they never sent. Avoid, so many… Read Full Review

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★☆☆☆☆

“Paid £182 online for a tree that looked available. No...”

Written on: 10/04/2021 by AlinaGrid (1 review written)

Paid £182 online for a tree that looked available. No communication for a month and no tree, rang them, 40 min on hold, was told they don’t have it and asked if I wanted money back, not if I wanted alternative or wait for tree to be available. They wanted to keep the money, giving nothing in return. Asked to complain to a manager, told they’d ring me, guess what, it’s not happened… Read Full Review

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★☆☆☆☆

“Do not buy from this website”

Written on: 29/03/2021 by Horton95 (1 review written)

I purchased a fountain in December 2020. It was in stock. When i contacted them in January, they stated that it would be 10-12 weeks from the date of my order. They confirmed to me that it would be delivered. I have now been told, after several telephone calls, that the item would not be delivered. The price has now gone up and i cant buy it elsewhere. They have my money, and their customer service is appalling… Read Full Review

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★☆☆☆☆

“No customer service!”

Written on: 31/10/2020 by Suz1704 (1 review written)

Purchased 2 pest plug in repellers in June, both arrived broken. Contacted their customer service on 2 occasions with no reply,apart from automated reply saying they are very busy & will get in touch as soon as they can. Here I am, over 4 months later & over £50 down, still awaiting a reply! Avoid at all cost!!!… Read Full Review

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★☆☆☆☆

“Worst Online Retailer EVER!”

Written on: 04/09/2020 by Mercedesi468 (1 review written)

Terrible, in fact WORSE than terrible. Customer service is shockingly bad, no communication despite repeated attempts for updates on our orders. And it wasn't a one off as my wife and I tried 3 different orders (thinking we just had an unlucky experience the first time) but each time the experience was beyond woeful. Our last order we're still waiting for 3 months on and Primrose's Customer Service team have failed to respond to 5 attempts to get an update. Refunds are hilarious - they refunded… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 22/07/2020 by Tamson40 (2 reviews written)

Bought a garden wind spinner and when it arrived it was badly damaged.I have contacted primrose at least 3 times in the last 5 weeks,still no reply. Keep well away! PR service is a disgrace… Read Full Review

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★☆☆☆☆

“Seasoned Gardener Disappointed With Primrose Plants”

Written on: 14/07/2020 by devils-kitchen (1 review written)

I am a seasoned gardener. My wife and I ordered over 220 pounds worth of Clematis plants having seen them advertised by Primrose.   Our delivery date went beyond 30 days and I had to chase and threaten to cancel the order. When the 12 x Clematis plants arrived they were of a very very poor standard and quality that has meant some died within days of planting and others I believe have only a 50/50 chance of surviving. As a consequence, my wife and I have found it necessary to visit our… Read Full Review

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Devils-Kitchen's Response to devils-kitchen's Review

Written on: 23/07/2020

Received the following from Primrose.

QUOTE: it has been extremely busy these last 8-9 weeks with such a high volume of orders and queries! Sorry for the inconvenience this long wait may have caused................Please accept my apologies for the inconvenience caused. May you and your family stay safe and healthy. UNQUOTE

What about the inconvenience and the 60 pounds I have had to pay to replace those plants from Primrose which died within days??

PATHETIC. Would not recommend. TrustPilot gives them a 70% negative rating.

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★☆☆☆☆

“Avoid. Goods will never arrive ”

Written on: 11/07/2020 by 431Scott (1 review written)

Ordered plants on 2nd April with expected delivery date of 12th April. And 3 months later I eventually got NOTHING!! This is not a real company. They do not and cannot fill any plant orders. They just hold your money until you give up on the products. They do not reply to emails at all. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“Non-existent customer service”

Written on: 07/07/2020 by Spuddle (1 review written)

Bought a solar shade from Primrose and accepted that I would have to wait slightly longer than normal delivery turned up late with bits missing, emailed Primrose on three separate occasions without any response other than automated one saying they were doing their best. Why are they still taking new orders when they can't complete existing orders ~ may companies have adapted quickly to Covid-19 this one hasn't won't use again. Paypal case pending!!!… Read Full Review

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★☆☆☆☆

“Is this the company with the worst Customer Service ever?”

Written on: 04/07/2020 by Zeb4 (13 reviews written)

We have had other items from Primrose, which are absolutely fine. We were therefore happy to order a large cantilever parasol from them, as they offer a return and refund service. I wish I had checked their reviews online before ordering it. When we decided to return the parasol we realised that the only communication offered is an automated email reply - no telephone to arrange a collection, no idea how to post back an item over 8 feet long and quite heavy and months later, still no… Read Full Review

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★☆☆☆☆

“Honey pot water feature”

Written on: 30/06/2020 by 338Brown (1 review written)

Absolutly diabolical service ordered a water feature in June and took almost a month to arrive i sent 4 differant emails and did not receive a reply to any of these. When the item finaly arrived the box was damaged and instructions absolutly naff I think this must be the worst online company i have ever had to deal with i found them very ignorant and would not recomend this company or will be using them again… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 25/06/2020 by AudreyStevens1951 (1 review written)

We bought a 4 seated garden table with parasol (not cheap at all) and the glass of the table (or whatever material was that) suddenly and for no reason was broken in thousand of small pieces in a sec. I have never seen something like that before. Tried to call primrose and sent them emails a lot of times but they never bothered. I end up wasting all this money I payed as I have an <> table and a parasol which I can’t use them. Stay away lads… Read Full Review

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★☆☆☆☆

“Do Not Buy Off them”

Written on: 25/06/2020 by KingSize99 (1 review written)

Ordered plants EiGHT weeks ago as a present. Nothing arrived. I’ve emailed them several times, nothing! Emailed their CEO, nothing! They have my money and don’t care about fulfilling the order. Taken advice from Trading Standards. Will be commencing legal proceedings through small claims court. Don’t get caught like me, stay well clear!… Read Full Review

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★☆☆☆☆

“Poor customer service and experience”

Written on: 22/06/2020 by AdrienneDavies263 (1 review written)

The order was delayed by 2 weeks - it was pre-covid19. The order arrived incomplete. The missing part that arrived was faulty. The phone line was always busy, took 7-8 calls to communicate. I asked for a discount due to the above, was told I would be sent a £40 voucher (the product was almost £400, so to the value of just above 10%). Never received it. They said they had no record of me being offered a voucher after I chased on Fb. Offered £20 and if I spent £40. Confusing, time-consuming… Read Full Review

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★☆☆☆☆

“Totally rubbish”

Written on: 22/06/2020 by Maynard3 (1 review written)

Totally rubbish at communicating. Waited almost 3 months for plants at arrive. Paid through PayPal so contacted them for refund. Only then did Primrose send the plants. When they arrived, all 5 plants ordered were loose in a plastic bag that had burst open. Three plants were broken and un-usable as they were broken at the base and the other two were broken further up and unlikely to make it into anything grand. Waste of money, more so when there are so many better retailers out there … Read Full Review

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★☆☆☆☆

“Reported to Reading Trading Standards”

Written on: 16/06/2020 by ajarratt (1 review written)

Reported to Reading Trading Standards. I ordered a solar powered water feature. It took a month to be dispatched. I received a battered box marked 'SPARES' containing broken, second hand parts of a water feature Despite sending tracked emails (which have been opened) requesting a full refund on return of the broken bits, they refuse to respond. Totally untrustworthy - they will take your money and not fulfill the order. See countless other reviews for confirmation on Trustpilot. How I wish I… Read Full Review

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★☆☆☆☆

“Phone lines using COVID as a valid reason not to...”

Written on: 13/06/2020 by Ashlynnj169 (1 review written)

Phone lines using COVID as a valid reason not to respond to customers concerns about missing deliveries. We’ve been waiting a month. No updates about deliver dates and no way to cancel for a refund. Emails unanswered , no way to call them but my money is firmly in their bank account. I’m looking into if they have broken the law, I suspect they have taken orders with no way of honoring them. SHAME ON YOU! … Read Full Review

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