Absolutely awful company

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LL22..'s review of Primrose - www.primrose.co.uk

★☆☆☆☆

“Absolutely awful company ”

Written on: 29/07/2021 by LL22.. (1 review written)

I wish I read the reviews before ordering. What a load of rubbish.
Order was due to come in 3 parts.
First one arrived, 3 boxes of plants absolutely battered, sent pics to customer services, which apparently wasn't enough evidence of damage.
Second batch of plants didn't arrive. Was told 4 different stories 1) had been dispatched 2) out of stock 3) Cancelled in error would be here in 7 days 4) Cancelled in error would be dispatched in 7-10 days.
The only item that did arrive undamaged was compost, which is ironic as I have nothing to plant.

Still awaiting refund, will have to do chargeback from bank. Terrible from start to finish.

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