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GlennJL's review of Primrose - www.primrose.co.uk

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Written on: 20/07/2021 by GlennJL (1 review written)

3 months ago I ordered a large summerhouse (10 x 20) and paid in full, over £4600. A few weeks later I confirmed all was ok and the delivery date. I planned in a builder to create the base for the summerhouse, again I called to confirm the delivery date.once the base was done I called again to confirm the delivery which was the same, I booked holiday to build the Summerhouse. A week before delivery one final call to confirm yes the delivery day was confirmed. The day of the delivery came as we waited I called in for a delivery time. This time I was horrified to be told the order had been CANCELLED!! I couldn’t believe it, I was told the Summerhouse had gone up to over £7000. Primrose had cancelled my order and has kept the money I paid. All the misleading confirmations have led me to spend on preparation that would not happen. Now I have to try to get my money back and find another summerhouse with the same dimensions in the middle of Summer. I wanted this unbelievable event to be confirmed by a Manager but even after many calls/emails/web chats none of my communications have been responded to. I can’t even get the complaints procedure sent to me, or the final confirmed cancellation in writing. No doubt the call handlers are hard working, but the management hide and leave them unsupported in resolving issues. TAKE MY ADVICE- avoid this lot and go to a reputable company

  • £4600

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

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