Plantify Reviews - www.plantify.co.uk

★★★★☆
4.1 / 5
79% of users recommend this
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Latest Reviews

★☆☆☆☆

“Cheating and fabrication of excuses by company”

Written on: 22/08/2015

I ordered nearly £100 plants from 'Plantify' in mid April 2015. The plants did not arrive and so I chased the issue up several times. The plants arrived on 11th June. One of the most expensive plants was completely dead, and one was failing, so I contacted 'Plantify'. This was the response: 'We are experiencing volumes of emails and phone calls that we simply cannot respond to in the time frame we would normally like. We have had visits and sales far in excess of our expectations, and way… Read Full Review

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★☆☆☆☆

“ceased trading”

Written on: 15/06/2015 by 1954Jordan (1 review written)

this company has now ceased trading--no refunds offered--they have posted on their website that you have to get your money back from your credit company or Paypal i received part of my order then got Paypal to refund me the rest---good luck everyone… Read Full Review

Jenniferpickard's Comment

Written on: 17/06/2015

Plantify is the trading name of Vorsprung Ltd.

Not sure that information will help with a claim but I'm owed money as well :(

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★☆☆☆☆

“Non delivery of plants”

Written on: 08/06/2015 by Iwojima (1 review written)

Ordered two plants from this company in April, after a phone call (no answer) I e-mailed them and they said plants would be with me by 27th May, still waiting !! Have e-mailed them again and asked them for confirmation of delivery date or a refund,can't say that i am confident of a reply or the plants or a refund !!! , shocking service,would not recommend this company to anyone. What a let down… Read Full Review

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★☆☆☆☆

“Would not recommend”

Written on: 06/06/2015 by Dean463 (1 review written)

I placed an order with Plantify on the 3 April and payment was taken on the 4 April, when the first delivery date passed I was advised by email of their problem of moving warehouse, however, 5 delivery dates later I'm still waiting for my plants. Why is this company still accepting new orders on their website when they are having such a problem fulfilling their backlog of orders. I would recommend that you do not place any orders with them until their problems are resolved… Read Full Review

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★★☆☆☆

“Maybe there is hope”

Written on: 04/06/2015

Order not deliverered as so many others. Having visited this web site I rang on Tuesday to cancel and asked for my money back and spoke to a very nice person called Abi. Her first day working for Plantify. Said she would arrange and the money was back with me in full on Thursday. So maybe they are getting things sorted… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS !!!!!”

Written on: 28/05/2015 by DerickGriffith (1 review written)

£100s of pounds and months later, no contact no answering of phones or emails. Now going down the legal route to sue. AVOID AT ALL COSTS !!!!!!!!… Read Full Review

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★☆☆☆☆

“Oh dear, Oh dear!”

Written on: 27/05/2015 by Angel320 (1 review written)

Like so many other reviewers I have had appalling service from this company. Order placed 1st April, credit card debited same day (of course!), after a couple of e-mails giving delayed shipping dates due to warehouse move they have gone silent and still no sign of the plants as of the date of writing (27th May) and all attempts to contact them (by phone and e-mail) are met with automated messages only. No way would I ever use these people again!… Read Full Review

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★☆☆☆☆

“Terrible service. Never use them again”

Written on: 23/05/2015 by JadynMason (1 review written)

Impossible to contact this company. No reply to telephone call or e.mails .i have been waiting for a order placed ion early April. The only communication from them has been to advise me of delayed date for delivery, the last expected date has now passed. I want to cancel the order but. Can't get through to do so. Have left 3 messages which have not been returned or acknowledged… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY LIKE THE PLAGUE”

Written on: 22/05/2015 by Hutchison439 (1 review written)

This company stinks I have had the excuse that they are moving their warehouse ,I have had several delivery dates none have been met ,they shouldnt be in business.DONT GIVE THEM YOUR MONEY… Read Full Review

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★☆☆☆☆

“No plants. They have taken 830 and now will not...”

Written on: 21/05/2015 by Ginagreenfingers (1 review written)

I placed my first order in February, it was delayed 3 times but eventually arrived & plants were in ok condition. I was told that the delay was due to a move of premises. I emailed before placing my second order of more than £800 and was assured that the current estimate dates given in the website were accurate & business was now running smoothly. I in fact got a very fast reply, and had two call backs to supply me with a bulk discount code. The service was very friendly and efficient in all… Read Full Review

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★☆☆☆☆

“More of the same”

Written on: 20/05/2015 by Matthewsyo252 (1 review written)

Have been waiting almost 6 weeks for 2 small trees. No response to email and they don't answer the phone. Have reported them to trading standards as I warned them I would… Read Full Review

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★☆☆☆☆

“Take your money and do not deliver”

Written on: 19/05/2015

Ordered plants first week of April and advised delivery would be 10th to 15th April. Since then repeated delays which are not advised until the last minute. Cannot get through on the phone. E-msils not responded to. Have asked for my money back - Yes they took it fast enough. Still no response by today 19.05.15. Will have to resort to claiming on my credit card… Read Full Review

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★☆☆☆☆

“This is scam - do not spend anything with them ”

Written on: 19/05/2015 by Voladbird (1 review written)

No plants, no calls, no emails - do not spend any money on this site… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 16/05/2015 by Quentiny478 (1 review written)

I ordered for several hundred pounds, but for over two months I have been waiting for delivery. No one answers when you wait on their call centre queue. First they came along with excuses that they decided to upgrade their warehouse during spring, which is the busiest time of the year and that orders were being dispatched a few weeks late. Now I am getting no reply to any emails. What a bunch of clowns… Read Full Review

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★☆☆☆☆

“Don't use them!”

Written on: 15/05/2015 by isabella19 (1 review written)

I ordered 2 roses fro. This company which were supplsedly in stock. My order has been rearranged twice and over a month later I still have not recieved my plants. I also have had no response to email and nobody answers the phone. Avoid at all costs. Only g.ad I didnt order all my plants frlm them, though. Ay never see my roses or the £30 again… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 15/05/2015 by tiezle (1 review written)

didnt reply to emails, tried the phone and kept repeatedly on hold for over 25 minutes with no one answering… Read Full Review

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★☆☆☆☆

“Awful customer service ”

Written on: 15/05/2015 by 475Prince (1 review written)

Still waiting for my order from Plantify to be delivered . Delivery date was put back new date also missed & no further update . Like so many other people I have tried phoning and e mailing on numerous occasions but no response , appalling customer service !! Does anyone know what is going on ?… Read Full Review

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★☆☆☆☆

“2 months still no plants”

Written on: 13/05/2015

I wish I never placed an order with these clowns. Customer service will not reply to emails so who knows if I'll ever see my order for plants. There are plenty of other plant websites who can supply you with what you need without this hassle… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 11/05/2015 by plantifyarerubbish (1 review written)

I have been waiting weeks for the order of 2 bay trees for £30. Order kept being pushed back, am now receiving no responses to emails or phone messages. No one appears to answer the phone at Plantify, you hold and hold to horrific 70's horror film music, eventually you can leave a message and no one returns your call. Do not waste you time and money (they still have£35.99 of mine!)… Read Full Review

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★☆☆☆☆

“Order delas”

Written on: 27/03/2015 by rlnorton45 (1 review written)

I ordered plants which seemed to be a good deal. However the order was delayed to the point where i had to cancel. They do not answer e-mails od telephones. Beware, you will not be able to contact them if you have a problem. I suspect any warranties will be worthless… Read Full Review

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