Poor Build Quality, Warranty Excuses

Click here if this is your business
★★★★★
4.6 / 5
91.0% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

robnz's review of Mow Direct www.mowdirect.co.uk

★☆☆☆☆

“Poor Build Quality, Warranty Excuses”

Written on: 02/09/2019 by robnz (1 review written)

I purchased an Oleo Mac G53-TK self propelled lawnmower in April 2106, after only 3 years of use and having been kept in my garage when not mowing the lawns the handle has sheared away from the chassis of the mower. I contacted Mow Direct (actually now Chipperfield GM) to complain but I have been fobbed off with the excuse that as it has not been serviced annually the warranty is not valid. Now if it was a mechanical problem I would fully understand and accept this answer, but we are talking about the build quality of the machine where no amount of servicing would have made a difference. My advice - make sure you read the small print about the warranty restrictions and avoid Oleo-Mac machinery and Mow Direct/Chipperfield GM as this really is poor service

  • Oleo-Mac G53-TK Petrol Self-Propelled Lawn Mower

    Goods purchased & cost

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0