Ouality service poor

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Kierane20's review of Machine Mart www.machinemart.co.uk

★☆☆☆☆

“Ouality service poor”

Written on: 10/01/2020 by Kierane20 (1 review written)

Bought a clarke ig3500f petrol generator and it failed with In ten days (20 hrs) took it back within my 30 days statutory rights as a consumer even stated that I had travelled 120 miles round trip spent 30 mins in the shop being told it was my fault I'd put wrong fuel in not used oil used it indoors (lol I was there wasn't I) used it outdoors (can't go forwards and you can't go back) told I couldn't have a refund even though I was within my rights told I had to send it away to check I wasn't at fault so agreed sent it off waited three weeks then they said its failed on two separate parts guy in the leith branch had a melt down when his assistant tryed to do an exchange on the spot stormed off muttering only to return and fail to put on job docket that it was only to establish faults now they refuse refund offered me a credit note but I'm loath to take it as I don't want anything else from there let alone pay his wages watch this space I feel a court action coming on only reason they got one star is because it was required by the site surely I should be able to give them nothing because that's how they treated me

  • £394.80

    Goods purchased & cost

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