JL Plants Online Reviews - www.jlplantsonline.co.uk
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“Untrustworthy & Unreliable”
Written on: 02/09/2016 by emmacrawford (1 review written)
We ordered a kitchen table, two benches and two chairs for £1160. We finally received our order today, almost 3 months after it was due to arrive. There were many excuses for the delays, from the van breaking down to needing more deliveries to warrant a load. We started to have reservations about the trustworthiness of the company, which we conveyed to them. The man over the phone ensured us that everything was in order - he even went so far as to say that he was looking at the furniture, and… Read Full Review
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“Excellet”
Written on: 06/08/2016 by Whittakerwx282 (1 review written)
I dont usually leave reviews but after reading these negatives I feel its only fair to write about my experience. I ordered a dining table and chairs. I called before hand to ask how long delivery would be. I was told 10 to 14 days. On the 8th day i received a call from the courier to book in a delivery day and time. On the 11th day this table set arrived and it is perfect. Everything I wanted and more… Read Full Review
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“SL Gardens and Home Stay Away”
Written on: 03/07/2016 by Olivere123 (1 review written)
Ordered a garden set 7 weeks ago cost 500 pounds, still not delivered. Very little response to phone calls and emails. Terrible service don't use them its just a one man band operating as a company… Read Full Review
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“poor service”
Written on: 03/11/2015 by jennyslade (1 review written)
We ordered a chiminea, we received the chiminea about 8 weekend after we ordered it, but it was smashed. I phoned them and got through to someone straight away. who told me a replacement would need to come from Italy?! I think this is a small family run business and they said that their dad had died. I contacted them a few time after that, but have still not received anything. I think they will not be trading any more… Read Full Review
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“Took my money never sent a product - not sure they are...”
Written on: 21/10/2015 by JitterbugBoy (1 review written)
As with many people on here I ordered a Chimenea (seems it doesn't matter what you ordered) for a birthday present - got a couple of emails back and one phone call telling me it was on back order and would be in X weeks. Have had nothing - money was taken out of account immediately. Does anyone have the phone number as web site now seems to be "under construction" Also does anyone know what legal action you can take … Read Full Review
Katyb854's Response to JitterbugBoy's Review
Written on: 30/10/2015
HI,
Exactly the same thing has happened to me. Did you manage to find out if there was any legal recourse?
Best regards
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“Extreme caution.”
Written on: 17/10/2015
Failed to meet any promise or to fulfil order or to refund monies, I am surprised that this company is able to continue trading. I am now in the throws of communication with Barclaycard in order to try to obtain repayment… Read Full Review
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“Beware!”
Written on: 05/10/2015
Had to have our bank reverse the charges. We ordered a patio set that was never delivered. Don't answer emails or phone calls. Thankfully we paid with VISA… Read Full Review
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“Don't Waste Your Money”
Written on: 30/09/2015
Ordered a gas patio heater and matching cover at beginning of August. Heater took weeks to arrive, had to chase up endlessly. When we finally received it no cover was with it. Contacted JL Plants by email and phone constantly to request cover be sent out asap as we had already paid for it. Still trying to get any answer as phones off and website says maintenance, and no answer to any of my emails! Customer service very poor!!… Read Full Review
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“Do not use them”
Written on: 27/09/2015 by Mfox195628 (1 review written)
Item never arrived. Claimed money back from my credit card company who were great!… Read Full Review
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“Slow boat from china”
Written on: 26/09/2015 by Sutton314 (1 review written)
Ordered garden furniture 23.04.15.. Money was taken out of account the same day..rang after 2 weeks - told there had been berevement in family so left it for another 4 weeks only to be fobbed off with another excuse ..rang Every fortnight to see how things were progressing...was told order was on its way from China and would be here end of August.....think all the rowers on the boat must have drowned ...when Sept came all hopes of getting furniture was futile...am now trying to claim money… Read Full Review
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“Order did not arrive”
Written on: 24/09/2015 by Morenocv338 (1 review written)
Ordered goods, paid for them and then order failed to be delivered. Tried contacting company without success and ended up reclaiming money through my credit card company ( who were brilliant )… Read Full Review
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“DO NOT BUY FROM THEM”
Written on: 23/09/2015 by Ocelot99 (1 review written)
Purchased a chiminea from JL Plants Online on the 7th Sept 15 which wasn't delivered within the 3-10 working days quoted. Website now constantly shows as being under maintenance and the customer service number says that you can no longer contact them via it. Have now started the chargeback process as purchased via debit card… Read Full Review
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“Avoid ”
Written on: 23/09/2015 by ZaraWilliams398 (1 review written)
They now operate as SL Garden and Homes but it is the same thing as JL Online plants. I ordered 8 trees on the 9th September and was been told that they have not been delivered as yet even though last week I was assured that they will be dispatched today. The phones are not switched off and so is their website… Read Full Review
Nguess's Comment
Written on: 26/05/2016
Wow wish I had read this before I ordered sofa from them from SL Gardens and Homes. Took my money at start of April - no sign of it yet - heard every excuse in the book though
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“Very Disappointed - still waiting”
Written on: 21/09/2015 by hkMattingly383 (1 review written)
i ordered my item back in July and paid for it on my credit card. I still have not received it and can't get through to them for a refund. Not very impressed with the service… Read Full Review
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“Still waiting”
Written on: 20/09/2015 by Roberts312 (1 review written)
Do not use this site I have been waiting for our order since July and nothing I have emailed and heard nothing. This is an absolute disgrace!!!!! I am going to take further action… Read Full Review
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“Aka slgardensandhomes.co.uk”
Written on: 19/09/2015 by JC2805 (1 review written)
This company gives all internet sellers a bad name. JL plants online have after numerous bad reviews rebranded as slgardenandhomes.co.uk. The owner operates from his back garden that's why no real product pictures, do yourself a favour buy from a professional company who know the meaning of customer service. I purchased from this company the goods did arrive so I suppose that's a positive, however quality was poor. At best amateurs… Read Full Review
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“Still waiting.”
Written on: 12/09/2015 by kxPurcell260 (1 review written)
I ordered goods online, paid for them only to then be told that item was out of stock. I have been waiting for a refund since 31.7.15. I paid using my credit card so have now had to pay interest on the amount which is supposed to be refunded. Make sure you have done in depth research before buying anything on line if the organisation isn't already known to you… Read Full Review
Fuming55's Comment
Written on: 17/09/2015
This has happened to us I am fuming I was waiting for chimnea and was over £100 quid.
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“Items not delivered”
Written on: 09/09/2015 by Allen270 (1 review written)
Ordered and paid for 2 x Buxus spiral plants.9th august.promised delivery within 10 days.Rang up Emailed numerous times,no response whatsoever total cost of items.£96.00.Still not delivered.KEEP AWAY… Read Full Review
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“Avoid At All Costs”
Written on: 27/08/2015 by Pennbw265 (1 review written)
We placed an order and wished to amend it so we called the number (no reply) and then emailed (we received a reply). They advised we place another order and they would cancel our original order (we wanted a bigger pot). Eventually an order arrived - our original one! They stated they would refund the original one as a priority and that we would receive the correct order. Yet again we received the wrong order. They have now taken 2 lots of payment and refunded nothing. The tree we've received… Read Full Review
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“Avoid this company - Nothing received”
Written on: 20/08/2015
I have been waiting months for delivery now and still nothing received. Phone calls and emails now no longer being answered. No address on the website. Avoid this company… Read Full Review
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Olivere123's Response to Olivere123's Review
Written on: 23/07/2016
After a few phones calls I have finally got my money back but it was an unpleasant experience.