JL Plants Online - www.jlplantsonline.co.uk

We ordered a kitchen table, two benches and two chairs for £1160. We finally received our order today, almost 3 months after it was due to arrive. There were many excuses for the delays, from the van breaking down to needing more deliveries to warrant a load.

We started to have reservations about the trustworthiness of the company, which we conveyed to them. The man over the phone ensured us that everything was in order - he even went so far as to say that he was looking at the furniture, and " it looked lovely."

What an untruth! The two chairs are unfinished. A leg on each has not been stained. You can even see the carpenters markings.

We are very disappointed with the quality of the furniture, the long delays in delivery, and the extremely poor customer service. DON'T USE SL GARDENS & HOMES

I dont usually leave reviews but after reading these negatives I feel its only fair to write about my experience. I ordered a dining table and chairs. I called before hand to ask how long delivery would be. I was told 10 to 14 days. On the 8th day i received a call from the courier to book in a delivery day and time. On the 11th day this table set arrived and it is perfect. Everything I wanted and more.

Ordered a garden set 7 weeks ago cost 500 pounds, still not delivered. Very little response to phone calls and emails. Terrible service don't use them its just a one man band operating as a company.

We ordered a chiminea, we received the chiminea about 8 weekend after we ordered it, but it was smashed. I phoned them and got through to someone straight away. who told me a replacement would need to come from Italy?! I think this is a small family run business and they said that their dad had died.

I contacted them a few time after that, but have still not received anything. I think they will not be trading any more.

As with many people on here I ordered a Chimenea (seems it doesn't matter what you ordered) for a birthday present - got a couple of emails back and one phone call telling me it was on back order and would be in X weeks.

Have had nothing - money was taken out of account immediately.

Does anyone have the phone number as web site now seems to be "under construction"

Also does anyone know what legal action you can take

Failed to meet any promise or to fulfil order or to refund monies, I am surprised that this company is able to continue trading. I am now in the throws of communication with Barclaycard in order to try to obtain repayment.

Had to have our bank reverse the charges. We ordered a patio set that was never delivered. Don't answer emails or phone calls. Thankfully we paid with VISA.

Ordered a gas patio heater and matching cover at beginning of August. Heater took weeks to arrive, had to chase up endlessly. When we finally received it no cover was with it. Contacted JL Plants by email and phone constantly to request cover be sent out asap as we had already paid for it. Still trying to get any answer as phones off and website says maintenance, and no answer to any of my emails!

Customer service very poor!!

Item never arrived. Claimed money back from my credit card company who were great!

Ordered garden furniture 23.04.15.. Money was taken out of account the same day..rang after 2 weeks - told there had been berevement in family so left it for another 4 weeks only to be fobbed off with another excuse ..rang Every fortnight to see how things were progressing...was told order was on its way from China and would be here end of August.....think all the rowers on the boat must have drowned ...when Sept came all hopes of getting furniture was futile...am now trying to claim money back via my credit card...DO NOT Be HAD like me ...don't order from a them...to be told the furniture was not kept in stock would have stopped me progressing with the order