WHAT A SHAMBLES

★★★★☆
3.9 / 5
73% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Internet Gardener www.internetgardener.co.uk

★☆☆☆☆

“WHAT A SHAMBLES”

Written on: 17/05/2019

WHAT A SHAMBLES

I ordered two garden gates on 6th April 2019, the website offers delivery in 3-5 days – the first date I was offered was more than two weeks later. The gates were delivered and a few days later when preparing them for hanging, we noticed a very large crack which had completely splintered a whole section of the gate; it was not fit for purpose. I contacted Internet Gardener, providing an image of the cracked gate – no response, I contacted them again – no response, I emailed them via their website and received a response, acknowledging that they had received my emails but had been very busy(!!). I received an apology and an offer of a 5% refund because they had taken so long to respond as well as a replacement gate of course! Following that I heard nothing. I sent an email – no response, I sent another email – no response etc.

This is an online company and I had no option but to telephone them – nothing had been done, the gate had not been ordered and the person I had spoken to, the after-sales manager(!) had been off sick! Needless to say, I was less than happy with this service. The young woman I spoke to was very apologetic and tried her best to help, but the matter was made worse by the agreed delivery not being adhered to, a new mobile phone contact number not being used – it just goes on. A very long story short, the replacement gate was delivered on the 15th May when I was not at home to take delivery, but at least it’s now been replaced! Today I received a text from Forest Garden (the company that makes the gates I presume) to say that a delivery would be made on Monday - goodness knows what that will bring but I won't be here to accept delivery!! The worst customer service I’ve ever experienced. Needless to say, I would never use the services of either Internet Gardener or Forest Garden again

  • Goods purchased & cost

Report this review
Was this review helpful? 1 0