Hedges Direct Reviews - www.hedgesdirect.co.uk

★★☆☆☆
2.0 / 5
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Latest Reviews

★☆☆☆☆

“Late delivery no communication terrible customer service”

Written on: 27/03/2021 by Lawsonbr1988 (1 review written)

Repeated delays, inaccurate information and chaotic organisation- never use this company. 500 hedge plants ordered and constant excused or wrong information given by customer service - plants now lost somewhere up north and nit delivered in time to plant!… Read Full Review

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★☆☆☆☆

“Misleading height information”

Written on: 27/09/2017 by IyanaBroussard176 (1 review written)

Purchased 3x40 pyracantha red berry 60cm/90cm height in 2lt pots. Upon delivery not one of the 120 plants measured beyond 80cm. The majority were between 60cm and 70cm. Extremely misleading description on the hedges direct website. On this basis I would not recommend hedges direct as they have not delivered what they advertised. They should provide an honest description so that future customers can make an informed decision… Read Full Review

Madka's Comment

Written on: 11/10/2017

Surely 80cm is between 60/90cms so what's misleading ?

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Sussexwife's Comment

Written on: 11/10/2017

When 111 of the bushes measured under 70cm it makes a big difference to the 60-90cn ratio. So in my opinion and based on my experience the description was misleading.

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★☆☆☆☆

“Dreadful!”

Written on: 27/08/2017 by 419Thomson (1 review written)

Purchased four large and one small laurels plus two packets of feed as recommended by the company suitable for infilling existing hedge. All plants have died within four months despite regular watering. The company accept no responsibility whatsoever, and have even suggested we buy replacement plants from them, even though suggesting these might not survive either. I wish I had read these reviews first… Read Full Review

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★☆☆☆☆

“Plants die ”

Written on: 14/05/2017 by rachie123 (1 review written)

Avoid this company. The plants arrives but with a disease. Not interested in us now they had the money… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 12/04/2017 by Paul0009 (1 review written)

Take your money somewhere else. Placed an order online received an email the next day saying there was a problem and to give them a call. I rang hedges and got a helpful chap on the other end the problem was they couldn't deliver 2 hedges at the height I wanted but could box 2 slightly smaller alternatives this was fine. The money came out of my account and a week passed and no hedges delivered. The next call I got someone that didn't seem to know anything about my order and said he would go… Read Full Review

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★☆☆☆☆

“Stay clear”

Written on: 12/04/2017 by AnabelleHopper142 (1 review written)

Shocking service. Made order postage free, payment taken and then contacted via email to charge me £50 as a contribution! Rip off never against… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 08/04/2017 by 77Weaver (1 review written)

Item ordered did not arrive after 14 days. Emailed several times to find out why, no response. Cancelled order still no response. Avoid this spurious seller… Read Full Review

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★☆☆☆☆

“Appalling Unhelpful and Misleading Website and Service”

Written on: 29/08/2016 by suDaly430 (1 review written)

Ordered 3 X 1.75 pot prunus plants. Order came to £71.00. No delivery charge was added and credit card was accepted and order accepted and order number confirmed. 48 hours later received email saying to call them about delivery charge this despite in big writing orders over £50 free. I call them and owner says that free charge is not for tall plants. In very small print at the bottom of his website it states this. Completely ambiguous and you have to search for this.Very misleading but… Read Full Review

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★☆☆☆☆

“Lavender ...”

Written on: 12/06/2016 by Japesy (1 review written)

Died after 10 months, owner refused to accept responsibility, offered a derisory discount on a new order Have 40 years gardening experience, and this has never happened bfore, product defitril poor stock Advice? Buy local you know what you are getting and price and quality are better, and they gurantee fitness for purpose… Read Full Review

Gardeninglad's Response to Japesy's Review

Written on: 13/08/2016

As a gardener myself, may I ask how, after 10 months, you can attribute the failure to the original grower? I recently bought plants from this company and thought they were exceptionally good quality for the price paid.

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Japesy's reply to Gardeninglad's Comment

Written on: 13/08/2016

I also thought they were good value to start, they also turned out to be Angustofolia not Hidcote, time will tell for you, wait and see how they are in12 months time.

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Gardeninglad's reply to Japesy's Comment

Written on: 25/08/2016

I'm just confused as that isn't what your review said? You said the plants died, not that they were the wrong type of Lavender. Getting the wrong cultivar is upsetting and certainly something I would raise with the company should I discover, but would not mean the plants would die within ten months. Very misleading.

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Gardeninglad's reply to Japesy's Comment

Written on: 25/08/2016

I'm just confused about the review. Originally you say that the plants died, not that they were the wrong type of Lavender. Receiving the wrong cultivar is upsetting and something I would definitely raise with the company should I discover but would not mean the plants would die within ten months. Very misleading.

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Japesy's reply to Gardeninglad's Comment

Written on: 25/08/2016

Let me clarify.
Ordered 40 Hidcote, when planted in several different locations and matured over summer 2015, turned out to be Angustofolia, but was not over concerned, since our garden has no special form to comply with.
Plants subsequently died over winter, all of them
Seller refused to accept any responsibility but accepted that they might be Angustofolia.
Nuff said

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★★★★★

“Excellent service”

Written on: 22/04/2016 by frizzdavies (1 review written)

Easy to order, plants arrived on time (I ordered 30 lavender plants). After planting one plant looked poorly. Contacted customer service and received a prompt refund for that plant… Read Full Review

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★☆☆☆☆

“delivered wrong product then ignored complaint”

Written on: 20/05/2015 by BlueLagoon99 (1 review written)

I ordered some Cherry Laurel 60 - 90 cm and they delivered plants less than 50 cm tall. They then ignored all correspondence attempting to get it rectified… Read Full Review

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★★☆☆☆

“Nice hedges, poor service”

Written on: 24/04/2015 by Tam1975 (1 review written)

I ordered 4 Photinia red robin hedges at over 1.5m tall at a cost of just under £200. When I finally received the hedges they were as expected in foot wide and deep pots in good condition. However, the service was an ongoing mission as soon as I'd given them my money. I'd got a call from them that same day that they've changed delivery firms since the information on their website so where the website says free delivery over £50, in fact because my hedges were tall and the new delivery firm… Read Full Review

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★☆☆☆☆

“I would not waste my money buying from the company”

Written on: 15/02/2015 by Fanningei200 (1 review written)

I bought beech hedging for my garden at bare roots, when the leaves started to come out the hedging was infested with wooly aphid, I would not but from this company again !!… Read Full Review

Gardeninglad's Comment

Written on: 13/08/2016

You realise that woolly aphid would not be present on the dead leaves of bare-root plants, right? They will have only infected the plants after the new buds appeared. Smh.

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★☆☆☆☆

“Conifers”

Written on: 29/07/2014 by JaniyaReyes (1 review written)

Very poor products. Spent over £500 on conifers last year and over 50% have died. Would not recommend… Read Full Review

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★★★★★

“Much better than anticipated!”

Written on: 26/06/2014 by mrandmrsblake (1 review written)

Whenever you buy anything on-line there is always that worry that you haven't seen the product so are unsure exactly what you are going to receive. I needn't have worried I ordered 14 box hedge topiary balls and was delighted with the size, colour and condition of each one.The price was more than competitive and with a quantity discount I feel that I got a bargain. Delivery was easy, although I was out at the time, the pallet was left in a secure place. I am very impressed and would have no… Read Full Review

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★★★★☆

“Prompt and excellent service”

Written on: 13/05/2014 by AlanofBath (1 review written)

My trees (Portuguese laurels) arrived within the promised time scale and are of excellent quality, actively growing and close to if not exceeding the large end of the size range ordered (1.5 to 1.75m) Also I have a very steep and awkward farm-track drive and fully expected to have to decant them from the roadside, but the driver managed to get them right to my door where lesser mortals have failed! I made advance enquiries by telephone regarding details of the plants ordered, and received… Read Full Review

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★★☆☆☆

“patience patience patience ”

Written on: 24/06/2013 by sthill (2 reviews written)

disappointed with my order , almost £150 worth of cherry laurels 80 to 100cm. Arrived so dry that half had fell out of their pots,they must have been dispatched in this way.Recieved an email telling me this shouldn't of happened but water them regularly and be patient they should be ok. I don't want to be patient that's why I bought 80 to 100cm plants.Having been in the garden now for several weeks half have shed their leaves and look like sticks pushed in the soil. Why cant firms just admit… Read Full Review

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★★★★★

“My order.”

Written on: 19/06/2013 by Hank3 (1 review written)

I only wanted 5 leylandii but they were bigger and better than I expected. The guy at the end of the phone was very helpful, told me when to expect them and they came on that day. I would recommend Hedges Direct to anyone… Read Full Review

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★☆☆☆☆

“STOLE MY MONEY AND KEPT MY PLANTS”

Written on: 03/05/2013

I ordered almost £150 of plants 40/50cm high. They were delivered on time unfortunately the ones that turned up were 30/40cm high so i asked to change them but was told that the bigger ones were out of stock but i could have them for the price of the smaller plants (i think they tried to pull a fast one). As they were for a display at the front of the house i realy wanted the bigger ones so they arranged to have them collected 2 days later. That was 2 weeks ago and they still haven't give me a… Read Full Review

Sussexwife's Comment

Written on: 27/09/2017

Seems to be standard practise with this company, they did the same to me.

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★☆☆☆☆

“I feel cheated 'advert 90cm plus - actual size average...”

Written on: 13/09/2012 by bravo5 (1 review written)

Based on my personal disappointment I would avoid - there are many other companies that you can use to get plants, that are more reputable - Treesplease as an example… Read Full Review

Junepearce's Response to bravo5's Review

Written on: 23/01/2013

Really sorry to see this review and will certainly take this up with our despatch team. The only excuse we can offer is that we're very busy at this time of year. If you had let us know of the issue, we would of course have swapped the plants to the correct specification. We hope this won't put others off using us - we despatch tens of thousands of plants each week and very rarely have a hiccup.

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Sussexwife's Response to bravo5's Review

Written on: 27/09/2017

Same thing happened to me, not impressed by the misleading height descriptions advertised the hedges direct website.

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