Hedges Direct Reviews - www.hedgesdirect.co.uk

★★☆☆☆
2.1 / 5
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Latest Reviews

★★★★★

“Superb customer service and delivery ”

Written on: 03/08/2022 by ezCochrane127 (1 review written)

Absolutely perfect service again from Hedges Direct. £7.99 delivery charge sounds a bit much for 4 plants but when you see how well packaged they are and next day service you can’t get better. Well established plants aswell at a great price!… Read Full Review

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★☆☆☆☆

“Poor quality plants ”

Written on: 22/05/2022 by oliver1970 (1 review written)

Placed a order with Hedges Direct they took payment straight away, had email from them stating my order was delayed by 2 weeks Had another email few days later stating my order was out for delivery The quality of the plants was evidently poor when I took them from the box in black bin bag no straw or damp paper on bare roots no care at all these bare roots where completely dried out even placing them in water and leaving for a few days has had very little effect Out of order of 18 plants I have… Read Full Review

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★☆☆☆☆

“Service and plants under par”

Written on: 18/06/2021

Ordered two hedging plants for a gardening customer of mine - when they arrived the box was wet at the bottom and was the correct way up but upon opening the box found that the plants had been put in upside-down and had suffered some damage. The plants were only just at the lower end of 60-90cms and the two identical plants were of totally different growth rates One was quite bushy whereas the other had only three stems. For £27 I would have expected better from a company like this. I have… Read Full Review

Hedgesdirect's Comment

Written on: 13/07/2021

Hello,

Thank you for taking the time to leave us feedback and we are very sorry for the experience you have had with us. We take all feedback about the service we deliver to our customers very seriously and we would like to put this right for you.

Please could you provide us with your order number and a member of the team will look into your order straight away?

Kind regards
Ellen - Hedges Direct

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★☆☆☆☆

“Late delivery no communication terrible customer service”

Written on: 27/03/2021 by Lawsonbr1988 (1 review written)

Repeated delays, inaccurate information and chaotic organisation- never use this company. 500 hedge plants ordered and constant excused or wrong information given by customer service - plants now lost somewhere up north and nit delivered in time to plant!… Read Full Review

Hedgesdirect's Comment

Written on: 13/07/2021

Hello,

Thank you for taking the time to leave us feedback and we are very sorry for the experience you have had with us. We take all feedback about the service we deliver to our customers very seriously and we would like to put this right for you.

Please could you provide us with your order number and a member of the team will look into your order straight away?

Kind regards
Ellen - Hedges Direct

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★☆☆☆☆

“Misleading height information”

Written on: 27/09/2017 by IyanaBroussard176 (1 review written)

Purchased 3x40 pyracantha red berry 60cm/90cm height in 2lt pots. Upon delivery not one of the 120 plants measured beyond 80cm. The majority were between 60cm and 70cm. Extremely misleading description on the hedges direct website. On this basis I would not recommend hedges direct as they have not delivered what they advertised. They should provide an honest description so that future customers can make an informed decision… Read Full Review

Madka's Comment

Written on: 11/10/2017

Surely 80cm is between 60/90cms so what's misleading ?

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Sussexwife's Comment

Written on: 11/10/2017

When 111 of the bushes measured under 70cm it makes a big difference to the 60-90cn ratio. So in my opinion and based on my experience the description was misleading.

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Hedgesdirect's Comment

Written on: 13/07/2021

Hello,

Thank you for leaving us a review and we are very sorry to hear you were not happy with the sizing of the plants you ordered. Our size description of 60-90cm means plants can arrive from 60cm up to 90cm, our plants are picked by professional in batches and we try our best to provide the highest quality of plants all of a similar height. We would never send under height plants (under 60cm) and if we needed to due to stock or plant health issues, we would contact our customers to offer them a refund for the loss of height.

We hope now the plants have been planted they are now thriving and healthy hedges. If you need any further assistance, please do not hesitate to contact us and we will be happy to assist you.

Ellen - Hedges Direct

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★☆☆☆☆

“Dreadful!”

Written on: 27/08/2017 by 419Thomson (1 review written)

Purchased four large and one small laurels plus two packets of feed as recommended by the company suitable for infilling existing hedge. All plants have died within four months despite regular watering. The company accept no responsibility whatsoever, and have even suggested we buy replacement plants from them, even though suggesting these might not survive either. I wish I had read these reviews first… Read Full Review

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★☆☆☆☆

“Plants die ”

Written on: 14/05/2017 by rachie123 (1 review written)

Avoid this company. The plants arrives but with a disease. Not interested in us now they had the money… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 12/04/2017 by Paul0009 (1 review written)

Take your money somewhere else. Placed an order online received an email the next day saying there was a problem and to give them a call. I rang hedges and got a helpful chap on the other end the problem was they couldn't deliver 2 hedges at the height I wanted but could box 2 slightly smaller alternatives this was fine. The money came out of my account and a week passed and no hedges delivered. The next call I got someone that didn't seem to know anything about my order and said he would go… Read Full Review

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★☆☆☆☆

“Stay clear”

Written on: 12/04/2017 by AnabelleHopper142 (1 review written)

Shocking service. Made order postage free, payment taken and then contacted via email to charge me £50 as a contribution! Rip off never against… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 08/04/2017 by 77Weaver (1 review written)

Item ordered did not arrive after 14 days. Emailed several times to find out why, no response. Cancelled order still no response. Avoid this spurious seller… Read Full Review

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★☆☆☆☆

“Appalling Unhelpful and Misleading Website and Service”

Written on: 29/08/2016 by suDaly430 (1 review written)

Ordered 3 X 1.75 pot prunus plants. Order came to £71.00. No delivery charge was added and credit card was accepted and order accepted and order number confirmed. 48 hours later received email saying to call them about delivery charge this despite in big writing orders over £50 free. I call them and owner says that free charge is not for tall plants. In very small print at the bottom of his website it states this. Completely ambiguous and you have to search for this.Very misleading but… Read Full Review

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★☆☆☆☆

“Lavender ...”

Written on: 12/06/2016 by Japesy (1 review written)

Died after 10 months, owner refused to accept responsibility, offered a derisory discount on a new order Have 40 years gardening experience, and this has never happened bfore, product defitril poor stock Advice? Buy local you know what you are getting and price and quality are better, and they gurantee fitness for purpose… Read Full Review

Gardeninglad's Response to Japesy's Review

Written on: 13/08/2016

As a gardener myself, may I ask how, after 10 months, you can attribute the failure to the original grower? I recently bought plants from this company and thought they were exceptionally good quality for the price paid.

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Japesy's reply to Gardeninglad's Comment

Written on: 13/08/2016

I also thought they were good value to start, they also turned out to be Angustofolia not Hidcote, time will tell for you, wait and see how they are in12 months time.

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Gardeninglad's reply to Japesy's Comment

Written on: 25/08/2016

I'm just confused as that isn't what your review said? You said the plants died, not that they were the wrong type of Lavender. Getting the wrong cultivar is upsetting and certainly something I would raise with the company should I discover, but would not mean the plants would die within ten months. Very misleading.

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Gardeninglad's reply to Japesy's Comment

Written on: 25/08/2016

I'm just confused about the review. Originally you say that the plants died, not that they were the wrong type of Lavender. Receiving the wrong cultivar is upsetting and something I would definitely raise with the company should I discover but would not mean the plants would die within ten months. Very misleading.

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Japesy's reply to Gardeninglad's Comment

Written on: 25/08/2016

Let me clarify.
Ordered 40 Hidcote, when planted in several different locations and matured over summer 2015, turned out to be Angustofolia, but was not over concerned, since our garden has no special form to comply with.
Plants subsequently died over winter, all of them
Seller refused to accept any responsibility but accepted that they might be Angustofolia.
Nuff said

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★★★★★

“Excellent service”

Written on: 22/04/2016 by frizzdavies (1 review written)

Easy to order, plants arrived on time (I ordered 30 lavender plants). After planting one plant looked poorly. Contacted customer service and received a prompt refund for that plant… Read Full Review

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★☆☆☆☆

“delivered wrong product then ignored complaint”

Written on: 20/05/2015 by BlueLagoon99 (1 review written)

I ordered some Cherry Laurel 60 - 90 cm and they delivered plants less than 50 cm tall. They then ignored all correspondence attempting to get it rectified… Read Full Review

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★★☆☆☆

“Nice hedges, poor service”

Written on: 24/04/2015 by Tam1975 (1 review written)

I ordered 4 Photinia red robin hedges at over 1.5m tall at a cost of just under £200. When I finally received the hedges they were as expected in foot wide and deep pots in good condition. However, the service was an ongoing mission as soon as I'd given them my money. I'd got a call from them that same day that they've changed delivery firms since the information on their website so where the website says free delivery over £50, in fact because my hedges were tall and the new delivery firm… Read Full Review

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★☆☆☆☆

“I would not waste my money buying from the company”

Written on: 15/02/2015 by Fanningei200 (1 review written)

I bought beech hedging for my garden at bare roots, when the leaves started to come out the hedging was infested with wooly aphid, I would not but from this company again !!… Read Full Review

Gardeninglad's Comment

Written on: 13/08/2016

You realise that woolly aphid would not be present on the dead leaves of bare-root plants, right? They will have only infected the plants after the new buds appeared. Smh.

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★☆☆☆☆

“Conifers”

Written on: 29/07/2014 by JaniyaReyes (1 review written)

Very poor products. Spent over £500 on conifers last year and over 50% have died. Would not recommend… Read Full Review

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★★★★★

“Much better than anticipated!”

Written on: 26/06/2014 by mrandmrsblake (1 review written)

Whenever you buy anything on-line there is always that worry that you haven't seen the product so are unsure exactly what you are going to receive. I needn't have worried I ordered 14 box hedge topiary balls and was delighted with the size, colour and condition of each one.The price was more than competitive and with a quantity discount I feel that I got a bargain. Delivery was easy, although I was out at the time, the pallet was left in a secure place. I am very impressed and would have no… Read Full Review

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★★★★☆

“Prompt and excellent service”

Written on: 13/05/2014 by AlanofBath (1 review written)

My trees (Portuguese laurels) arrived within the promised time scale and are of excellent quality, actively growing and close to if not exceeding the large end of the size range ordered (1.5 to 1.75m) Also I have a very steep and awkward farm-track drive and fully expected to have to decant them from the roadside, but the driver managed to get them right to my door where lesser mortals have failed! I made advance enquiries by telephone regarding details of the plants ordered, and received… Read Full Review

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★★☆☆☆

“patience patience patience ”

Written on: 24/06/2013 by sthill (2 reviews written)

disappointed with my order , almost £150 worth of cherry laurels 80 to 100cm. Arrived so dry that half had fell out of their pots,they must have been dispatched in this way.Recieved an email telling me this shouldn't of happened but water them regularly and be patient they should be ok. I don't want to be patient that's why I bought 80 to 100cm plants.Having been in the garden now for several weeks half have shed their leaves and look like sticks pushed in the soil. Why cant firms just admit… Read Full Review

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