Poor quality plants

“Poor quality plants ”

Written on: 22/05/2022 by oliver1970 (1 review written)

Placed a order with Hedges Direct they took payment straight away, had email from them stating my order was delayed by 2 weeks
Had another email few days later stating my order was out for delivery
The quality of the plants was evidently poor when I took them from the box in black bin bag no straw or damp paper on bare roots no care at all these bare roots where completely dried out even placing them in water and leaving for a few days has had very little effect
Out of order of 18 plants I have 5 plants that are alive the rest are dead
Hedges Direct solution is I can purchase replacement plants from them despite there site stating all there plants have 12 months guarantee - I will have to pay a further delivery charge at end of year to get the remaining plants
I have asked for a refund of the plants that they sent dead but this has gone on deaf ears there not interested in giving the customer what they want
Best advice is NEVER use this firm ever again