GardenLine www.garden-line.co.uk

Rang the above company for a quote for my garden patio. The guy said there's a charge of £12 for him to carry out a survey in order to give me a quote, which i accepted and paid over the phone. When the guy arrived at my property to carry out the "survey", it transpired that he did not have a measuring tape with him and was giving me an approximate measurement that was twice the size of the actual patio area that i wanted. When i mentioned that i was not happy at the fact that he was not actually meassuring the surface area, he got really angry and said that i should ring other companies, that he was too busy and he then stormed out of my property. I told him that i have been charged for a survey that has not been properly done. He said they would refund the money.

When i rang the company the following day. The same guy answered the phone and said that the money was not going to be refunded as he went to my house and did the survey. I insisted to get my money back as he did not delivered an acceptable service and he was extremely rude over the phone and started swearing at me. I was shocked at how aggressive he was over the phone and had to hang up. I would not recommend the above company at all.