Gardening Express www.gardeningexpress.co.uk Review

★★☆☆☆
1.5 / 5
12% of users recommend this
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Reynoldsva199's review of Gardening Express www.gardeningexpress.co.uk

★☆☆☆☆

“My plants took 11 weeks from point of order to arrive....”

Written on: 03/07/2020 by Reynoldsva199 (1 review written)

My plants took 11 weeks from point of order to arrive. Customer services and communication were shocking throughout with no one responding to help tickets and no other available method of making contact. Despite advertising at the time of order that stock was put aside and the plants that I had ordered were definitely available, one item was missing from my delivery, with no communication as to why, or when I might hope to receive it. One of my plants, an acer, when delivered had obviously been neglected at the nursery during the hot weather, and as a result has blackened, shrivelled leaves showing drought or wind damage. Plants not worth the money, customer services not worth the 1 star rating
Frankly, when they received the amount of orders that they did over the month of April, they SHOULD have shut their order book to allow them to fulfil the orders they already had. It is highly objectionable that they continued to take money from customers, despite knowing full well they were unable to fulfil them within a reasonable time frame. Avoid. Avoid. Avoid. I will never buy from them again.

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