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thebigrudbowski's review of Garden Buildings Direct -



Written on: 13/09/2020 by thebigrudbowski (1 review written)


I recently bought the BillyOh Mini Master storage shed, and had so many problems with the order, coupled with a business that has no interest in resolving to the customers satisfaction - There is no chance I would ever buy anything from them again.

The Good

The shed was delivered on time

The Bad

The shed base we ordered with the product was 14inches too wide, resulting in the shed not fitting on it properly

There were bits of the roof missing, meaning we couldn't make the shed waterproof whilst we waited for them to send us a replacement shed base.

We were promised a new shed base delivery on a Thursday - didn't come. Then promised for Saturday - didn't come. It was eventually delivered the following Tuesday, meaning we had a shed that wasn't waterproof and was stood on damp ground for 10 days from when we assembled it.

I asked them to send the shed base via courier to get it to me faster. They flat out refused. They will only deliver via their own drivers and WILL NOT send to you any other way, even when at fault

When the replacement arrived, it wasn't a complete shed base but 6 shorter pieces of wood. Meaning they expected us to take apart the previous shed base that was nailed together, and reassemble using the new bits of wood

They have a company policy of no refunds, and DO NOT offer compensation or partial refunds when they are at fault.

Refused to let me speak to a manager/director, got told 'they'll just tell you what i am'.

In order to get a full refund the product HAS to be in the original condition, disassembled before the will collect it. How on earth are you supposed to send it back in the same condition it arrived after realising there were parts missing?

Easily spent over 2 hours on the phone with them trying to resolve.

The summarise

We spent £450 with them and had a horrific experience

Terrible customer service

Don't care about resolving issues

Company policy of no partial refunds is a joke

I would never, ever use this company again

If you're considering buying anything from this company - don't.

  • £450

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money

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