Door Deals Reviews - www.doordeals.co.uk

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Latest Reviews

★☆☆☆☆

“Appalling delivery service”

Written on: 15/07/2021 by Jlkirton (2 reviews written)

Ordered two doors and hadn’t heard about their delivery so rang the office. I was met with the reply that you’ll hear very soon, probably by the end of the day and your door will be delivered. Then radio silence, I was then sent an email asking me to confirm inclusion in their delivery run at 12:00 and by 16:00 the same day they had chosen to take me off, giving me only 4 hours to respond, not a reasonable amount of time, no apologies. I am awaiting resolution, but if ordering doors from… Read Full Review

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★☆☆☆☆

“AFTER SALES SERVICE”

Written on: 06/08/2020 by EugeneJacobs (1 review written)

Purchased a french door glass was broken and door was 2 different shades of brown. I asked for a replacement piece of glass they wanted £50 to date after 8 weeks no response. You charge £580 for the privilege you are shocking… Read Full Review

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★☆☆☆☆

“Appalling terrible company, avoid at all costs”

Written on: 28/01/2020 by MiguelA. (1 review written)

If you have ordered a door from Doordeals, cross your fingers hoping that everything goes well. If you haven’t ordered yet, don’t. I needed an external glazed door by 09/12 at the latest. 6 weeks before, on 28/10, I had an excellent salesman over the phone called SD who discussed all the details with me. The estimated time of arrival he gave me was 4 to 5 weeks. I made it crystal clear that I would buy the door from them only if the delivery would not take more than 6 weeks. Any delay was… Read Full Review

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★☆☆☆☆

“Terrible company, awful experience”

Written on: 27/01/2020 by MarcusL (1 review written)

Find another supplier if you don't want to be fooled. The customer service is incredibly poor when things don't go smoothly. False information and big delays in anything happening. I'm now behind schedule and incurring expense because of this company's lack of professionality as they just fail to deliver on the actual goods… Read Full Review

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★☆☆☆☆

“Poor Quality Doors and Terrible Customer Service”

Written on: 06/07/2019 by KeonSoto221 (1 review written)

Made to measure doors were ordered and have been of such poor quality we will have replace them after less than a year. Buy your doors elsewhere… Read Full Review

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★☆☆☆☆

“Door too short and customer service nightmare, don't...”

Written on: 22/05/2017 by DavidL8 (1 review written)

Please spare yourself the peace of mind and find another supplier. The service was unbelievably poor. After agreeing that the door supplier had been trimmed too short, we have been given the run around ever since. False information and big delays in anything happening… Read Full Review

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★☆☆☆☆

“Quoted 48hrs took 4weeks to receive damaged below...”

Written on: 04/05/2017 by Howard138 (1 review written)

48hoirs deliver was promised, the excuses kept coming for four weeks. I asked for a reduction in cost as I would need to delay completion of the job and pay someone to come back. They refused saying there wasn't room. This was nearly £400 door with them, no room?! The door arrived so late I had already got another door from Benchmarx The door was damaged, glass was loose, parts fitted so poor quality it meant the door was below firedoorstandard and they refused to refund me even part of the… Read Full Review

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★☆☆☆☆

“A total nightmare start to finish. A complete loss of...”

Written on: 26/10/2016 by MatteoC (1 review written)

"THIS IS A GENUINE AND NON-MALICIOUS FEEDBACK" I ordered an external 36" X 84" Hemlock pattern10 door. It took Doordeals 41 days almost 6 weeks to deliver it. They persuaded me to accept the delivery of it by then as opposed to cancelling it, saying the original door had arrived damaged and had to be remade; but they did not let me know this at the time. The door is extremely weak in construction...almost "balsa wood weak". Framework so thin that the narrowest lattice lock would weaken the door to… Read Full Review

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★★★★★

“a very good review”

Written on: 25/06/2016 by Bairdhu13 (1 review written)

had not used door deals before but liked the products.so i ordered the door and the service was very good.door delivery was quick and on time using there own driver so no damage.the door is very well made.very pleased with door deals. … Read Full Review

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★★★☆☆

“Average service, Decent price.”

Written on: 04/05/2016 by Phillips1988 (1 review written)

Doors arrived pre-primed, mostly ok but a couple of strange marks on them. Used Doordeals because we couldn't find the particular doors we wanted elsewhere and the price was reasonable… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 19/04/2016 by Santiagogs326 (1 review written)

Ordered a pair of internal doors. Never return phone calls to discuss delivery. Not interested in arranging a convienient time for delivery. Basically take the day they give you, between 6.30 am and 7 pm or who knows when they will be back in the area!!!!! Have never spoken to such a rude, unhelpful company before. Will never use again… Read Full Review

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★☆☆☆☆

“Damaged goods and then Miss Matched”

Written on: 19/02/2015 by Jonahj316 (1 review written)

Order two sets of doors and frames. One large hard wood door frame was damaged. I asked for replacement. This took some time to arrive. The replacement wasn't correct. The two side parts weren't the same so they were two different frame kits and the door seals were missing. Customer service while keen to help and did their utmost to help couldn't deliver. I'm now behind on a building project and incurring expense because of this companies uselessness. Again, Great products, great customer… Read Full Review

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★★★★★

“Friendly and Helpful Company!”

Written on: 07/05/2014 by MarkC192 (1 review written)

I've used Doordeals twice now, once for a new front door and once to replace a few internal doors. On both occasions the staff were really friendly and helpful, ordering doors isn't something I do every day so I'm sure I most probably tested their patience! The doors were delivered when they said they would be and look great now our joiner has finally had time to fit them all. Would have no problems whatsoever recommending this company to friends and family! Thanks very much Doordeals. Mark… Read Full Review

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★★★★★

“well done doordeals!”

Written on: 27/11/2013 by kezcolls (1 review written)

I would like to thank the Doordeals team for their patience & advice whilst choosing my new front door. Being a door buying novice I found that my enquiries & questions were answered politely & efficiently (Top marks for emailing close up's of the glass kellyann!) I was also impressed with the fact they delivered on their own van. The driver was polite & did not grumble when I asked him to carry it round the back of our house (even though it's very heavy!). The goods were delivered within the… Read Full Review

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★★★★★

“Fantastic service and great value”

Written on: 08/11/2013 by DPalmer1337 (2 reviews written)

After plenty of searching online, I found Doordeals.co.uk which offered the style of front door I was looking for at a price nobody else was near. I'm always apprehensive about purchasing large items on the internet, but I needn't have worried in this case! I checked on the phone as regards stock, no problem, the item was in stock and the helpful guy on the phone was also able to give me an estimate on delivery lead times. They also followed up after I'd ordered with emails and a phone call… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 04/11/2013 by wbdonc (1 review written)

The worst service I have encountered in a very long time. Waited 2 months for non existent doors only to be told to wait at least another month. Collected remaining order, but found it short. They are trying to force me to travel back (round trip of 40 miles) to collect the rest THEY didn't give me. If you complain they just hang up. Avoid like the plague!… Read Full Review

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★★★★★

“stable door for my kitchen”

Written on: 20/08/2013 by mimosa88 (1 review written)

Ordered my door well b4 I needed it and door deals delivered it as soon as I let them know when I wanted it delivered.Had to store it for a month and did as was instructed.My brother (who's a chippie) came to fit it and it was very straightforward .I've prepared it properly with knotting ,primmer ,2 undercoats and already its looking amazing. Can't wait to get the top coat on now.Its transformed the house… Read Full Review

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★★☆☆☆

“Delivery of product”

Written on: 23/10/2012

Their claim is great customer service something their delivery people have yet to learn. They agreed to call 2 hours before the delivery so no need to stay at home. The reality is that the driver does whatever he wants, Despite being told if there was a problem to leave the doors in the covered porch he dumped them in a neighbours garage.No problem you might think. However to get the doors from the neighbour involves firstly a gravel drive which is two hundred plus yards long then into a… Read Full Review

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★★★★★

“great service”

Written on: 29/09/2012 by Robbie11 (3 reviews written)

I supply and fit doors for my own customers along side kitchens and other joinery works. I found door deals online. But ive since been to their showroom. I now order online and collect my doors. The service i receive is first class. Great value, great service. GIVE THEM A TRY... … Read Full Review

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★★★★★

“delivered as promised ”

Written on: 12/08/2012 by Rational (2 reviews written)

I've only had two doors from these guys. one about six months ago and the other one a few weeks ago. I used them because they are from Sheffield, where i live. I still ordered online after a quick call to the office. They are polite, helpful and honest. The last door needed toughened glass. i thought i would have to organise this my self. Nope they just did it. Thank you. I'll be back when I'm ready for some more… Read Full Review

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