Direct Tile Warehouse Reviews - www.directtilewarehouse.com

★★★☆☆
2.9 / 5
47% of users recommend this
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Direct Tile Warehouse - www.directtilewarehouse.com

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Latest Reviews

★☆☆☆☆

“Arrogance and poor service”

Written on: 12/10/2020 by Martin.Williams (1 review written)

Ordered 10m2 tiles but they supplied only 8m2 and tried to convince me I was wrong! Then refused to cover £7 out of pocket fuel expenses for third trip due to their error with “if you’re not happy with that there’s the way out”. Missed opportunity to turn their error into a good news story and completely dismissive of the inconvenience of being unable to complete job whilst off work let alone wasted time on return journeys. Good product unfortunately manager not so. … Read Full Review

Directtilewarehouse's Response to Martin.Williams's Review

Written on: 13/10/2020

Hi, we are very sorry that you didn't have a good experience whilst buying your tiles from us. We appreciate all feedback. This helps us to improve our services and we will pass your comments on to the store.

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★★★★★

“Great all round”

Written on: 25/08/2020 by RamonaB (1 review written)

Great prices, excellent customer service. Transformed my space. Hardwearing outdoor tiles and great quality. Would recommend to anyone that asks!… Read Full Review

Directtilewarehouse's Response to RamonaB's Review

Written on: 13/10/2020

Thank you so much for the great review! We're so pleased that you were happy with your tiles and thank you for the recommendation.

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★★★★★

“Great service! ”

Written on: 07/08/2020 by Jimena144 (1 review written)

Prices are good compared to other online tile shops and they have loads of choice! Samples are free which is amazing. We bought the Maryland wood effect porcelain tile and they look great. There were a few damaged which they replaced straight away, no questions. Their customer service team are really on it as are the social media team, they engage with their customers loads. Would recommend!… Read Full Review

Directtilewarehouse's Comment

Written on: 10/08/2020

Ah thank you so much for your lovely review! We work really hard to provide great customer service so that's fab to hear. Thanks again :)

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★★★★★

“cant fault them !”

Written on: 23/07/2020 by Genie25 (1 review written)

we had bought kitchen wall tiles, and found the team so helpful we returned to buy floor tiles and bathroom tiles. We called the shop and spoke to the person I dealt with and his team and they kindly guided as to what products would be appropriate. We then chose on line and purchased. the guys were so helpful and made the purchase easy, so we returned to buy more! I would defo recommend and will be buying there agin… Read Full Review

Directtilewarehouse's Response to Genie25's Review

Written on: 07/08/2020

Thank you so much for your great review! We're really happy you had a great experience ordering from us, and we're pleased you're happy with your tiles. Thanks again!

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★☆☆☆☆

“BEING IGNORED WHEN I REPORT BROKEN TILES”

Written on: 19/02/2020 by 248Barry (1 review written)

received several broken tiles a few weeks ago and despite several emails asking for help replacing them, I have been ignored. ive asked for customer services, the directors and now legal. I don't understand why they are refusing to talk to me… Read Full Review

Directtilewarehouse's Comment

Written on: 07/08/2020

Hi there, apologies for the late response to this review, we only now have ownership of the page. We are sorry to hear that you were unhappy with our customer service, and would like to discuss this further. Could you email us with your order number, please?

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★☆☆☆☆

“Would not recommend ”

Written on: 17/12/2019 by Dabbshill (1 review written)

I ordered £1600 worth of tiles 22/11 with promised delivery 26/11.Booked my tiler . No tiles delivered,they took money knowing they had no stock !!!! I have had to put my tiler off 3times.Nobody EVER rings back ,they leave you waiting on the line until you just hang up .Repeated promises of delivery when I can bear to wait for 30 mins for someone to answer .Partial delivery turned up out of the blue 9/12 but cannot tile because don’t know if or when I will ever receive the balance .Do NOT… Read Full Review

Directtilewarehouse's Response to Dabbshill's Review

Written on: 07/08/2020

Hi there, apologies for the late response to this review, we only now have ownership of the page. So sorry to hear that you were unhappy with your experience of Direct Tile Warehouse. We would like to discuss this further with you. Could you email us with your order number, please?

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★☆☆☆☆

“Wasted my time and lost themselves a sale ”

Written on: 30/09/2018 by Issacq464 (1 review written)

Requested two samples of patchwork tiles. Have been sent small cuts that show just one colour and a small bit of one pattern. Have no way of guagiing colours or patterns and if they would work in my kitchen. Every other company sends a fantastic sample so u can really see what ur getting. Not these idiots. Have totally wasted my time!!! I didn’t request a simple plain tile. I requested patchwork. Would never recommend to anyone. Total time wasters… Read Full Review

Directtilewarehouse's Comment

Written on: 07/08/2020

Hi there, apologies for the late response to this review, we only now have ownership of the page. We're very sorry you were unhappy with the samples sent to you, and we have provided feedback to the samples team to be more careful with the patchwork tile samples in future.

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★☆☆☆☆

“Still waiting for my money”

Written on: 16/04/2018 by Kowen (1 review written)

Returned Grout ,because I payed cash they would not refund me my money, they said they would send a cheque in the post, have not received no cheque after twelve days , have been back to shop they couldn’t be bothered, have phoned head office said she phone me back ,still waiting. Would not recommend to anybody… Read Full Review

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★☆☆☆☆

“very very disapointed”

Written on: 01/11/2017 by mojo28 (1 review written)

last year i ordered kitchen tiles , we waited 8 weeks for delivery i had to keep chasing the order up , the tiles were ok and look lovely on the wall . We then decided to lay tiles in our hall so we ordered floor tiles again it was 8 weeks wait .When we lifted the lino we found original Victorian tiles so i asked if we could return the tiles , i was told we couldn't , So we decided to use them in the kitchen , we had to order more tiles , when they were delivered lots were broken , i phoned the… Read Full Review

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★★★★★

“Beautiful marble effect tiles at low cost.”

Written on: 09/08/2017 by Figueroasb345 (1 review written)

Received next day delivery at a very low priced.good value of money.ordered white marble effect floor tiles.only draw back was description was not correct,says Proceline but actually it was gloss tiles.even than happy with the tiles… Read Full Review

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★★★★★

“Kitchen Floor Tiles”

Written on: 22/06/2017 by Enahoro (1 review written)

We purchased kitchen floor tiles from this company. The sales representative was very very helpful and knowledgeable on the companies product. Tiles arrived in good timing and even when we were a box short (needed an extra box), the turn around time was fantastic. Would 100% order from this company again, and will 100% put the word out about this company. Very satisfied customer Parker… Read Full Review

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★☆☆☆☆

“Sales staff have no idea”

Written on: 14/11/2016

I gave the staff my room measurements and was 8 boxes short. I think they have been told by bosses leave customers way short so that the customer thinks it's cheap. I've heard of four other couples with the same issue.....do not trust them get your builder or tiler to measure first… Read Full Review

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★☆☆☆☆

“order not delivered ”

Written on: 22/08/2015 by Powell499 (1 review written)

Stayed in all day called them late afternoon and they had no idea why this had happened.customer service appalling!went elsewhere got tiles cheaper so some good came out of it… Read Full Review

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★★★★★

“Excellent Personal Service”

Written on: 26/09/2014 by dholbourne (1 review written)

Direct Tile Warehouse have beautiful tiles at very competitive prices. But that is not all. Unlike other impersonal on line merchants we were afforded the most personal and helpful service possible. When there were a few broken tiles in our order we called and replacements were sent immediately the next day so that our work would not be held up. … Read Full Review

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★★★★★

“Directtilewarehouse.com”

Written on: 29/04/2013 by ukrob (1 review written)

Left a review on this company as I could not find one before I made order, anyway they turned out ok , got all the tiles I needed for my bathroom at a much better price than local shops… Read Full Review

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