Claessen Orchids Reviews - www.claessenorchids.com

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★★★☆☆
3 / 5
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Latest Reviews

★☆☆☆☆

“Claessen Orchids - withholding order to entice you to...”

Written on: 22/08/2021 by ClaessenOrchideeenIsHorrible (1 review written)

1 star because I cannot give less, apparently. Recently I have placed an order at this company for 2 hoya's. The total price came to €45 euro, €52 with shipping. I only received 1 hoya (luckily the more expensive of €25, a ). Despite the track and trace showing there was but the 1 package, which was very clearly a cardboard box made for 1 plant, their customer service did not want to hear about this. It does not matter that I send images on which is very visible that I had gotten 1… Read Full Review

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★☆☆☆☆

“Only company I've used that doesn't refund for damaged...”

Written on: 11/08/2021

I ordered a fairly expensive plant that arrived damaged. Customer service took a week to reply and told me they cannot offer me even a partial refund, as that would be very unfair to their other customers. In the end, I got a 10% discount, which I obviously do not intend to use, as I'm never ordering from them again. Claessen Orchids are only good when everything goes well, but if you need to contact customer service, they're not likely to help you. You're much better off buying elsewhere, as… Read Full Review

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★★★★★

“thai constellation to uk”

Written on: 10/10/2020 by milannozka (1 review written)

perfect plant, healthy, strong 2 day from them to uk london in perfect condition! looking forward to buy more , rare plants on stock in amazing size and quality, couldn’t be more pleased, customer service was second to best, love my new plant! placing order for another one… Read Full Review

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★★★★★

“All the way to Scotland, and in the middle of a pandemic!!”

Written on: 20/06/2020 by Karen931 (1 review written)

I took a huge risk and order a Philadendron pink princess right in the middle of a global pandemic and immediately regretted it! All the way to Scotland while the whole world was closed down, I was convinced it would arrived months late and dead in the box! How wrong was I?! I dont know how the guys did it, but she arrives super quickly, in the most perfect condition and is the most beautiful pink speckled dream! I'm actually in love, and its probably the best service I've ever had… Read Full Review

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★☆☆☆☆

“THEY SEND DISEASED PLANTS!”

Written on: 20/05/2019 by Christ457 (1 review written)

I've had a horrible experience purchasing at claessen orchids. I ordered 20 small plants amongst which 3 arrived in horrible conditions (a mix of wet, rotten, with leaf damage or flower damage), the orchids arrived diseased, and the rest of the plants had some minor damage (leaf damage or flower damage but probably able to survive). They offered no refund, only the replacement of the three plants that arrived in very obvious poor condition, at the condition that i paid (again) the shipping… Read Full Review

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★★★★★

“ VERY VERY HAPPY WITH SUPERB QUALITY AND CUSTOMER SERVICE”

Written on: 08/02/2019 by weecactushoose (0 reviews written)

I have been ordering different plants online from different sources over the years. I came across claessen orchids almost by mistake .What a wonderful mistake to find.First i was blown away with the selection on their fabulous site .I placed my order sunday night here in scotland the order arrived wednesday morning.Great all round customer care from start to finish . The quality of the plants in my order were superb HIGHLY RECOMMENDED , what more can i say but VERY VERY HAPPY and a BIG THANK… Read Full Review

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