Builder Depot Reviews - www.builderdepot.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid”

Written on: 29/03/2020 by TarbuckJ (1 review written)

Disgusting company. They stayed open during the coronavirus and put their staff health at high risk. They don’t care because they are greedy and money grabbing. They took my order and money and now no delivery comes. Should have just shut down. Disgusting company, bad service, rude. Don’t care for their staff and customers, just take your money. Avoid… Read Full Review

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★☆☆☆☆

“STAY AWAY!”

Written on: 13/07/2019 by treku (1 review written)

STAY AWAY! The firm is very unfair , and tricky. I ordered 5 bags render base and four from them were ripped in the parts with holes everywhere. All were on the pallets wrapped in the plastic foil and covered by another foil to hide the condition. When I took the foil off I was very upset because of the condition and the render base was different from that which I ordered.Build Base clearly sent me all the rubbish which they found in the yard.Just one unhappy customer for them is nothing, the… Read Full Review

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★☆☆☆☆

“rubbish service”

Written on: 17/10/2016 by Hancock101 (1 review written)

Ordered and received a Grohe kitchen tap in plenty of time before the plumber came to fit. 1 week late when he fitted it, some parts were missing. Contacted builder depot and there response was that i should have reported the parts missing as soon as i got it. I didnt even know there were parts missing til teh plumber told me. This shower werent even interested. Shop around - Builder depot aren't even the cheapest… Read Full Review

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★☆☆☆☆

“Poor customer service, unorganised”

Written on: 28/09/2016 by Adrians383 (1 review written)

I have called twice to confirm delivery date. It got delivered another day when I was away as the delivery team mixed up the dates. I wasn't around to check the goods, they left it under the rain and unattended in front of my property, with people walking next to it, available for everyone to help themselves. Customer service is simply ridiculous. Builder Depot are cheap for a reason… Read Full Review

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★☆☆☆☆

“Disgusted!”

Written on: 25/09/2016 by MissyAlfie (1 review written)

Ordered some internal bifolding doors from this company, was told there would be a further delay in delivery to what we thought was going to be original delivery date, whereby our joiner could have fitted prior to going away and would have seen the faults. Instead, doors arrived just after our carpenter/joiner had gone on 3 week holiday and we kept them safe and stored unopened as all sorts of other work going on round the house (so didn't unpackage them as didn't want to get them damaged)… Read Full Review

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★☆☆☆☆

“Dont Use them ... PORT OF TYNE DISTRIBUTIONs "RUDE DRIVER”

Written on: 29/06/2016 by Alitone (9 reviews written)

We ordered a gas Hob and built in oven for a kitchen refit. This was ordered on line and about a week later a delivery note, missed delivery was put through the door by a delivery driver . We had no notice so wernt in . Re arranged and the driver turned up with attitude as I had phoned to ask where he was ?. Then he left a pallet at the back gate and told me It was my job to take it to the house . Even though Im a pensioner . Driver accused me of " being arrogant" because I should read the… Read Full Review

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★☆☆☆☆

“Damaged goods but refused to replace / refund”

Written on: 23/10/2015 by RachaelBermingham (1 review written)

I ordered 13 Deanta oak internal doors from Builder Depot Limited online. Deanta's own care instructions say that the doors must be stored flat on an even floor for 7 days at a steady temperature to acclimatise them before fitting. The doors were delivered to us upright on a pallet lashed together around the middle. We immediately laid them flat and followed Deanta's guidance. Our joiner started to fit the doors about 2 weeks after delivery at which point he discovered that the veneer on one of… Read Full Review

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★☆☆☆☆

“Dreadful experience. Don't trust product availability...”

Written on: 06/03/2015

I ordered some laminate floor and other products which were all mentioned as being "in stock" on the website. It appeared, that the floor was not in stock and had to be ordered from the supplier. I was asked if I want the other products which were in stock to be sent to me earlier and I said "yes", but it never happened. The first delivery finally took place on a different date than was promised to me, the driver was late and the products were (floor skirting) damaged! Most importantly, the… Read Full Review

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★☆☆☆☆

“Dreadful customer and every other service”

Written on: 21/01/2015 by qoSawyer232 (1 review written)

BuilderDepot are the worse company I have had the misfortune to deal with in years. After failing to delivery an order on the day they had promised they offerd to pay for a timed delivery the next day at 11am. I had workmen in who were relying on the delivery. It didn't come and after several calls, where people promised to get back to me but didn't, I was told it would definitely be there by 3. Again no delivery. Now it was 5. Still no delivery and still no one got back to me, I always… Read Full Review

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★☆☆☆☆

“Dreadful!”

Written on: 28/06/2014 by Grbcicz (1 review written)

I ordered 200 kg of cement/mortar mix for bricklaying and re-pointing Two days later they delivered 200 kg of concrete instead. For days now I have been trying to contact them, there is no answer to any of the phone numbers, no reply to emails. I am left with product I have not ordered and no way of resolving this. Avoid this builder merchant at all cost!… Read Full Review

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★☆☆☆☆

“Builder depot review”

Written on: 08/11/2013

Absolutely terrible. Failed in their 48 hour delivery claim. Finally got a date 12 days later and then item failed to arrive. Staff on phone seem clueless. Don't use them… Read Full Review

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★☆☆☆☆

“Order not despatched and customer services unresponsive”

Written on: 08/10/2013 by AHMC (1 review written)

Ordered a couple of "in stock" electrical parts for delivery next-business day. Checked online four days later and Order Status was showing as Pending. Called up the cheerfully-described "We're here to help" and continually placed on hold, and routed through five different people before getting through to someone who asked for my order number. It turns out the order hadn't gone out, for some unknown reason. Don't buy from these people if you're relying on getting someone in on time for a job… Read Full Review

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★★☆☆☆

“Must do a lot better - but showing some signs of trying”

Written on: 20/01/2013 by PeterCG1 (2 reviews written)

Failed to deliver two of the three supposedly "in stock" items I had ordered - in one case I accepted a substitute, the other I cancelled. Delivery, when they finally arranged it, failed to arrive in the agreed time slot, but the surly driver, far from apologising, told me the "IT Department" (meaning the online-sales team) had no authority to tell him what time to deliver. At least the salesman who dealt with my order seemed aware that his firm was falling down on the job, and made efforts to… Read Full Review

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