BiGDUG - www.bigdug.co.uk

Repeat customer until now.

Purchased another shelving unit friday evening. Forked out for next day delivery.

Advised this will be tuesday the following week as they dont work 7 days a week upon complaining.

Next day means next day, doesn't it?

Not according to big dug.

Customer service nothing short of uninspiring and fell well short of my standards.

Won't be buying again.

been buying shelving from this company for a number of years

recently had a delivery and they supplied the wrong shelves ( too short )

we were asked to supply photos, which we have and all they want to do is say all the items were delivered

we did receive shelves but they are far too short ,

poor customer services , honestly try other companies the services is rubbish

A good quality item ,easy to assemble,ridgid and

Adjustable build ,with such a wide range of products,I will be using bigdug again without a doubt.

The delivery was also spot on,

I can't find any negatives with my order or service,many thanks ,a real pleasure doing business with you .

I bought the garage shelving from Bigdug after seeing their advert in the Telegraph.

The website was easy to use and I found the products I wanted very quickly. I ordered the shelving kit on Monday afternoon and they turned up at home Tuesday morning. My wife said the delivery driver was very courteous and the fact that they delivered right in the middle of the estimated time window that was given by Bigdug made the whole process a pleasant transaction from start to finish.

Building the shelving bays was as easy as can be and my garage now looks twice the size. The instructions would be my only criticism, they actually complicated the build, the bays were easy to build anyway.

I called the customer service department about a small query I had and they were extremely courteous and responded to my question within 10 mins, unbelievable service in this day and age.

Would I recommend Bigdug, most definitely.

I bought the shelving on a Sunday after seeing one of their adverts in the Sunday papers. I thought it would be ideal for tidying my garage the following weekend so went on to the Big Dug website and found the items I needed very quickly. I purchased them at about 8.00 pm.

To my surprise the items were with me by 11.00 am on the Tuesday, unbelievably quick. I built the shelving on the Saturday and after doing the first unit with a bit of fiddling around, the second and third went together rapidly. My only mistake was not purchasing the connectors between the shelving units. I phoned up at 4.30pm on the Monday asking to purchase these connectors and they arrived in the post at 9.00am the following day!

My garage is so much tidier, well worth the small investment and most surprising of all, a painless experience from purchase to build.

To sum up Big Dug , faultless service and great products, I would have no hesitation in buying from them again and have recommended them to friends and my son in law.

Organised someone to help put up shelving on Saturday. Ordered 4 bays of steel shelving by phone onTuesday and told it would arrive Thursday - 2 days later. No shelving on Thursday when I got home from work. Rang Friday first thing - bigdug said they had no trace of my order and the shelves I wanted actually had a 2 week lead time. If I had known that I would have ordered the shelves from somewhere else.

Someone did ring back and apologise later - said there had been a problem with their system. But too late for me as it was Friday and nobody would deliver saturday.

I eventually found some better shelves from a local supplier on Friday afternoon - Phoenix StorageLtd in Pebmarsh Suffolk. They usually do big orders for companies but took pity on me. Extremely good shelves, good price, excellent service, they even stayed late and helped me load the car. So I can go ahead tomorrow after all!

Buy local. Don't bother with the big boys who let you down! Thanks