Terrible customer service!!!!

2.5 / 5
37% of users recommend this
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CamrynNielsen466's review of Bella Bathrooms - www.bellabathrooms.co.uk


“Terrible customer service!!!!”

written by CamrynNielsen466 on 13/02/2017

We ordered a sink vanity unit an tap from Bella bathrooms delivery was initially quick, tap was in good condition but the vanity unit was broke beyond repair it had clearly been dropped, if the unit was new as described then I think we wouldn't have had any issues with Bella bathrooms if the items come not damage I think you could count yourself lucky, customer service is the worst we have experienced eventually after taking pictures sending them off for them to do there own investigation they eventually sent another unit out to us... again this was damaged, but only on the back of the unit by the point we really needed a unit fitted so our downstairs toilet could be used, so the plumber made a piece of wood to fit the back of the unit so basically we repaired the unit when we rang to ask for partial refund of £60 as this was the cost of the plumber repairing the damage on the unit they had sent us they tried to fob us off with a £10 good will gesture eventually they agreed £49 which still meant we were out of pocket but by this point 3 weeks later we were just very frustrated and wanted to b able to use our down stairs facilities, they refund we were told would be put in the bank immidiatly,. Unfortunately it wasn't a week had gone by and no refund so we rang again the person you need to speak to is always conveniently out the office!!! Frustrating, anyway after speaking with trading standards who told me it appeared Bella bathrooms possibly giving us the run around because after 30 days we do t have a leg to stand on, so we wrote an email explaining our statuary rights like advised by trading standards and boom... 30 minutes later literally the manager emailed back to say they don't know what we were on about the refund had been processed... funny that ahe?? Think we are stupid..it actually says what time the money went through..
So good luck if you do use bella bathrooms they then sent us claim forms from parcel force so they could claim the money back on the damage goods, the forms will go in noticed, if they had dealt with us properly from the start we would be happy to help them claim there money back.
Terrible customer service and shockingly they have been running for 11 years. We would have had another unit sent but we were told we weren't allowed because they were already losing money... hello I'm the customer and Iv ordered in good will... not my problem. AVOID AVOID AVOID and this was January 2017! In case anyone thinks this was a few years ago!!!

  • £180

    Goods purchased & cost

  • A few weeks late


  • Customer Service

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