Be Warned !

Customer Service is horrendous, and it seems that they still operating in this way and no one has put a stop to it. (Never mind the fact that I think they write their own reviews on their website, and my bad review is not even published on their website).
Bought a mirror from BB which was signed for by my daughter while I was at work. Upon opening the packaging that evening, the wooden frame on the mirror on both corners completely damaged. Emailed customer service the same day to say it was damaged, no response. Call them 2 days later, they said they would have to check if the shipment was signed for unchecked. No call back. Call again 2 days later and they tell me there is nothing they can do because I should of told my daughter to check the items for damage or sign for it unchecked. Bit hard when the courier company just shoves his machine through the door and says sign here, not giving a youngster an opportunity to know what to do.
I did not even know my daughter was home. I did not even know the shipment was arriving, I was not informed via their automated email when shipment was dispatched in the first place.
So I basically don't have a leg to stand on according to their terms and conditions. I have an expensive damaged product, but they say in good faith I can buy another one slightly discounted.
I will never deal with this company again. They have ripped me off, wasted my time trying to get through to them to explain my daughter did not know about the terms and conditions, the answer is, I should have told her. Bit difficult when you don't know when you shipment is arriving and not aware myself that my daughter was at home and answered the door.
Customer Services deserves a Zero star, they are arrogant and don't do what they say.
But I will be taking this further,they cannot carry on treating Customers this way.
"Disgusted"