Terrible, do don't conplu with consumer protection law

Bella Bathrooms - www.bellabathrooms.co.uk
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Tomdlad's review of Bella Bathrooms - www.bellabathrooms.co.uk

“Terrible, do don't conplu with consumer protection law”

★☆☆☆☆

written by Tomdlad on 27/10/2022

Terrible.

Bella Bathrooms don't adhere to legally required distance selling regulations.

The law states you have 14 days to inform the retailer you wish to return an item. The law goes onto say the retailer has to allow a further 14 days for the item to be returned. 13 days after delivery I told Bella Bathrooms I wished to exchange an item as I'd got the wrong size. I was told they would only accept if I had it back to their site within 14 days of delivery, ie the next day. This is clearly a breach of the minimum requirements as outlined in consumer law. Since then they have ignored my emails.

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