Don’t ignore the bad reviews

Click here if this is your business
★★★★☆
3.5 / 5
68% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Lou1991's review of B&Q www.diy.com

★☆☆☆☆

“Don’t ignore the bad reviews”

Written on: 02/08/2020 by Lou1991 (1 review written)

Bought a kitchen in Jan and due to covid delivery was delayed from March to April... then may... then June... then July. Our issue isn’t the delay as we understand the current situation, but every single time it was delayed we weren’t told no one was coming and wasted a day off.

One cupboard door arrived on its own(?!) damaged and in packaging that was also so damaged it wasn’t actually secured on. Disposed of the packing and was told someone would collect the door - they arrived and refused to take it without packing despite me advising of the above. Said we have to go to a supermarket for cardboard and make our own packing. Second delivery driver couldn’t figure out the delivery label he’d brought himself and said I don’t normally work for them because they’re *swear word*, I’m doing today as a favour...!

9 emails and 5 twitter messages went unanswered until finally I managed to get through on the phone and cancelled the entire order. Was told “it’s been 5 months you can’t just cancel” - explained the above and they reluctantly cancelled but very obviously was a major issue for the call handler to have to sort this for us (made apparent with lots of huffs and puffs!).

Still awaiting refunds - cannot stress enough, do not buy from them. We saw so many bad reviews and thought it’ll be fine...

  • £3986.00

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0