The case of the missing dishwasher

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Lhtec's review of B&Q www.diy.com

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“The case of the missing dishwasher”

Written on: 25/07/2020 by Lhtec (1 review written)

“Where do I start. Great In store design Service. She couldn’t have done more.

Even the Covid delay we can cope with thats life.

So delivery:

We’re bringing one item on 21/7. The other 95 will come as promised on the next Saturday.

What did they send 21/7? All of it! Fortunately the guys on the van were great and arranged to take it back and redeliver it as planned on the Saturday.

Saturday comes. No text or phone call. Not a biggie, let’s call the contact centre.

Then we encounter lazy advisor who tells us B&Q have screwed up and he doesn’t know and can’t be bothered to find out where it is.

He doesn’t care you have a fitter booked who turned down work to fit your kitchen. Not does he care you are living in a building site awaiting a delivery you know is already picked and on a pallet In Runcorn.

It’s too hard for him to pick up the phone and ring Runcorn and tell them to put it on a van and bring it. Thus correcting B&Qs mistakes.

But he doesn’t care.

We must be grateful to him because he will send an email to another team who might get back to us on Monday or Tuesday - perhaps.

Neither does the lady on Twitter who publicly wants to help via DM but when you send her DMs does everything to avoid helping.

Fortunately the delivery guys do have the delivery. They don’t work for B&Q can’t you tell they are getting things right.

But then we check the delivery and yes, something is missing can you guess what? A bag of screws? A piece of edging perhaps. No it’s a bloody great dishwasher! How do you forget to pick one of those!!!!!

So back to the advisor and his merry men. Twice the call was cut off whilst his mates are reading notes - coincidence? Not convinced on that one more like to hard to do after read one sided notes.

Cleary doesn’t realise they are disclosable under a DPA request. I wonder what his prospects of remaining employed are once I ask for those notes.

And all this because he couldn’t be bothered to try and sort a problem out.

As an end note our plan this afternoon was to go and see B&Q again and spend £10k on a bathroom.

Did that happen? Guess once.

Stay tuned for the latest saga in did we get our dishwasher or not

  • Kitchen

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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