Nonexistent customer care

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Gabriel1959's review of The Trainline


“Nonexistent customer care”

Written on: 18/07/2021 by Gabriel1959 (1 review written)

They put on wrong information on their website, which prevented me from downloading the ticket and nothing could be done to have a cop of the ticket in a different way. On top of that, when I called the only contact number I could find to ask for an email address to send them a refund request with attachments, the operator refused to give me their email, with no plausible reason other then to discourage me from doing that! So I had to send an expensive registered email to their main office to be heard. Even then, the person who replied misread my email completely and didn't even bother to open the attachments, which didn't even need an interpretation as they clearly demonstrated that the fault of what happened was theirs. The whole operation cost me a huge waste of time, irritation and a sum of money I will aver see again.

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