Iglu Ski are misleading & won't give you your deposit back

2022 /23 Ski Season – Think twice before you trust Iglu Ski with your money!

The Iglu website and customer advisor on the phone heavily implied that if i stayed at the sister hotel (the annex) of the Kramerwirt, Maryhoffen i could have my meals in the main hotel. Also, that i could use the main hotel facilities for free. My friends stayed at the sister hotel last season and this was true.

After paying my deposit and then 2 months later when having to pay the full holiday amount, i was told that the main hotel facilities were now available but at a charge. I asked for my deposit back but Iglu Ski said no and it was not their fault. Iglu Ski mislead myself and my friends about the use of the main hotel's facilities and only updated their website to make more accurate two weeks before final payment. I will be attaching the detail on other social media websites as customers need to see this. I will never again book with Iglu Ski.