Absolutely diabolical

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Scruffs2468's review of Holiday Genie www.holidaygenie.com

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“Absolutely diabolical ”

Written on: 24/03/2021 by Scruffs2468 (1 review written)

I've booked a few holidays with them and their front end sales service and price is good but cheaper isn't better. The last couple of times weve had issues with the standard of villas in Orlando especially paying extra for an executive villa which wasn't up to a good standard as well as being dirty. Trying to get a complaint dealt with and money back is near none existent. They do not reply to emails, don't call you and just dont care. I would never recommend them and never use again. The company in Orlando Amsun just don't care they wouldn't give us the villa we paid for. They also force you to pay £75 insurance which you can refuse to pay. You don't get any insurance documents for the insurance you pay for. They are a very poor company to deal with. If you have a problem you'll wish you never booked with them.

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