Zest Beauty Reviews - www.zestbeauty.com

★☆☆☆☆
1.1 / 5
3% of users recommend this
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Latest Reviews

★☆☆☆☆

“NEVER SHOP HERE - STOLE MY MONEY ”

Written on: 19/06/2021 by hfs22 (1 review written)

This website is horrible. Do not shop here. I placed an order January 3 and followed up every few weeks about my products because they never arrived. By April when I still had not received them nor a clear response about timing (they kept saying "soon") I asked for the order to be cancelled and for me to be given a refund. It is not late June and I still have not received the refund. They stole my money and will not reply to my customer service messages. This is horrible and it is more about… Read Full Review

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★☆☆☆☆

“DO SHOP WITH ZEST BEAUTY ”

Written on: 29/05/2021 by rhiannonhumphries (1 review written)

Ordered on March 12th this year, by April 16th they couldn’t confirm when I would receive...it’s now may 29th and am still chasing my £200 refund!! The worst customer service, don’t waste your time and money with this company, they must be in serious financial difficulty to operate so appallingly… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH WITH A BARGEPOLE”

Written on: 01/04/2021 by SM57 (1 review written)

I ordered goods in December 2020 and January 2021. To date I have not received the goods so I cancelled both orders. I have been advised refunds are on the way NOTHING HAS BEEN RECEIVED!!! I have chased the Company 4 times and keep getting the same reply. I think they must be in trouble financially as no company can be that inefficient. DO NOT ORDER GOODS UNLESS YOU JUST WANT TO GIVE THIS TERRIBLE COMPANY MONEY WITHOUT RECEIVING ANY PRODUCTS. YOU HAVE BEEN WARNED!!… Read Full Review

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★☆☆☆☆

“I bought over $400 on Jan 31st 2021. Today is Mach...”

Written on: 31/03/2021 by Anukalley (1 review written)

I bought over $400 on Jan 31st 2021. Today is Mach 31st 2021. I get one email apologizing for the delay on feb 8th. Thats it! no product, not email and certainly no refund. Dont ever use them … Read Full Review

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★☆☆☆☆

“They're lucky to get one star”

Written on: 21/03/2021

After ordering shampoo last year and not receiving it, I requested a refund in November. I'm still waiting, and they're now ignoring my requests. I will keep asking. IF they ever refund me, I will let everyone know… Read Full Review

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★☆☆☆☆

“Terrible company. I bought a hair product last year...”

Written on: 02/01/2021 by Calvince (1 review written)

Terrible company. I bought a hair product last year 4th december and they have not even got to dispatch it up to this year...I applied for refund and thay went mute never even responded only spamming my email inbox everyday. This is done in hope that the people will never rise up against such since we are online and far from one another...the only wry is to raise investigation with your bank thats how to get your refund… Read Full Review

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★☆☆☆☆

“Avoid purchasing anything from this company at all cost!”

Written on: 10/11/2020 by tinawebber (1 review written)

Placed order on 4th September, never received product. Asked for refund and still haven’t received it. This company is a complete sham. Please avoid it at all costs… Read Full Review

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★☆☆☆☆

“Ordered morrocan oil. Heard nothing re dispatch or...”

Written on: 19/10/2020 by 494McIntyre (1 review written)

Ordered morrocan oil. Heard nothing re dispatch or delivery. Answerphone messages no call back. Emails ignored If promised refund not received by Friday will contact police at action fraud credit card and Nottingham trading standards. According to Companies House website this company ceased trading in January 2020 so why do they have a website and take money for a defunct company. This needs to stop… Read Full Review

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★☆☆☆☆

“AVOID - no product, no refund, no courtesy”

Written on: 29/09/2020 by Walsh369 (1 review written)

As per the other reviews, I ordered some items in July, which I chased after a few weeks and was told they were still on order. By September I gave up and asked for a refund which I was told I'd have to wait 14 working days for. It didn't arrive. I chased and was told that it hadn't even been request from Accounts! A week later, still no money so I've emailed again and told them if I don't have my money by Friday it'll be small claims court… Read Full Review

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★☆☆☆☆

“Do not buy from Zest Beauty”

Written on: 09/07/2020 by Evangeline2670 (1 review written)

Do not buy from Zest Beauty I placed an order on June 17th, got an order confirmation and my item was listed as in stock. After a full two weeks I contacted them via email to see just how long the dispatch time would be. I received a reply saying that they could see it hadn't been sent so it would be marked as priority and sent out within 7 working days. 7 days later...nothing. I then thought I'd check the reviews - nothing but unfulfilled orders, missing refunds and very unhappy customers. I… Read Full Review

Poppy737's Response to Evangeline2670's Review

Written on: 18/09/2020

Unfortunately I read your review AFTER making an order from Zest Beauty. I made my order on 24th July. My order still has not arrived, some 8 weeks later! I have repeatedly asked for my items but to no avail. I subsequently asked for a refund, but they have not even bothered to reply to these emails.
They DON’T provide the products, they reply to emails at first, saying that you will get your order sometime, they NEVER answer the phone and yet the website says they’re functioning as normal. I’m afraid this way of proceeding does appear to be normal for them.
I read your advice and have now claimed a refund through my card provider.
I agree DO NOT BUY from this company !!!!

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★☆☆☆☆

“Worst company I have ever dealt with!”

Written on: 01/06/2020 by 205Grady (1 review written)

This is the worst company I have ever had the misfortune of dealing with. No product was received after months. It took 3 months of fighting for a refund. Their phone number directs you to an answer machine which then directs you to email them. Emails are ignored or you receive a blanket response. The chat feature has been switched off and they report your review if you provide an honest review of your experience with them. Their website currently states orders are taking a little longer due to… Read Full Review

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★☆☆☆☆

“don't buy.”

Written on: 14/05/2020 by ylztnc (1 review written)

ordered on february no order no refund. i have seen many comments ama situation like mine. stay away… Read Full Review

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★☆☆☆☆

“I paid for my order and nearly 4wks later ive still...”

Written on: 30/04/2020 by Yoselink330 (1 review written)

I paid for my order and nearly 4wks later ive still not recieved it, only to be told once I contacted THEM that they have none of the products in stock, so why take my money????????… Read Full Review

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★☆☆☆☆

“NO PRODUCT AND NO REFUND!”

Written on: 16/02/2020 by Yaritzaq1983 (1 review written)

I had to tap a star to rate before I could write this review and it honestly doesn’t deserve a star. No product and no refund. Taking this up with Consumer Ombudsman. To all those who had similar experience, take it up with ACTION FRAUD. … Read Full Review

Ylztnc's Comment

Written on: 14/05/2020

you are not alone.

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY. I placed an order 2...”

Written on: 22/01/2020 by garibrek (1 review written)

DO NOT BUY FROM THIS COMPANY. I placed an order 2 weeks ago, have not received the order, have had the money taken from my account and nobody at zest has returned my calls or answered my emails. … Read Full Review

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★☆☆☆☆

“They are so bad. I am waiting for a $200 order since...”

Written on: 14/12/2019 by romiprasad (1 review written)

They are so bad. I am waiting for a $200 order since Sept. They're not refunding me the money either are they sending my goods. I've contacted them multiple times and no solution. It's been 3 months… Read Full Review

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★☆☆☆☆

“Don't order from them unless you want to lose your...”

Written on: 02/10/2019 by Jessie407 (1 review written)

Don't order from them unless you want to lose your money. Product ordered a few months ago and never sent. I was successful in cancelling the order however the refund did not follow. They reply to emails and promise but no money back in my bank account yet. Stay away from them and spread the word. There are so many other great places to order online that deliver the products and there is no trouble with refunds/returns… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THEM!!!!”

Written on: 20/08/2019 by Bradshawvk452 (1 review written)

I purchased an order from Zest Beauty 6 months ago back in February and have received no products, for months they told me my products were on back order, then i requested to cancel my order for a refund, once they finally replied to one of my many emails back in July saying they would process a full refund this NEVER happened. Do not trust this company. … Read Full Review

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★☆☆☆☆

“Holding onto my money for 2 months without delivering...”

Written on: 13/08/2019 by Iveadenough (1 review written)

Extremely unreliable company who seem to make a habit of showing items for sale on their website that are not available to them. They have taken my money, not delivered the goods and have seemed quite happy to hold onto my money for over 2 months without any communication to let me know when I might expect to receive the items I paid for. After contacting them, they promised to refund me but I am still waiting 2 weeks later for my refund. They have now been holding my money for 2 and a half… Read Full Review

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★☆☆☆☆

“Avoid! ”

Written on: 06/07/2019 by aaLancaster58 (1 review written)

Promised a refund, never received. Was told 14 days x 3. … Read Full Review

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