Great product range, terrible customer service.

Click here if this is your business
★★★★☆
3.5 / 5
From 8 reviews
63% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

EmmanuelHarvey425's review of There Must Be a Better Way www.theremustbeabetterway.co.uk

★☆☆☆☆

“Great product range, terrible customer service.”

Written on: 17/03/2020 by EmmanuelHarvey425 (1 review written)

I have used There Must Be A Better Way on several occasions as the range of products and brands offered is great. However, a recent experience proved negative due to their complete lack of customer service when goods failed to arrive. After several attempts to contact the company and resolve the issue, they provided no response and I had to make a claim through visa, at which point they provided a refund (but did not contact me to inform they had done so). A very frustrating experience which could easily have been resolved with good communication and a proactive attitude. I am sorely disappointed with the company - buyer beware!

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marieclm's Comment

Written on: 23/03/2020

I've had the same issue - except they're trying to claim the issue is based on delays with Royal Mail and using the Covid-19 situation as an excuse. I ordered before it all rammped up. Awful customer service, disgusting in fact. They shouldn't be allowed to continue working like this.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0