Awful customer service

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martinmarsh's review of The Fragrance Shop www.thefragranceshop.co.uk

★★☆☆☆
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“Awful customer service”

Written on: 17/02/2021 by martinmarsh (1 review written)

Received an email saying item ready for collection between 10 and 4.Arrived during opening time only to be told by security that the only person in that store had gone to the Post Office. Waited outside the arcade on a cold wet and windy day for 45 minutes but said employee had not returned. Then had to endure a tortuous 20 mins drive back home in awful road conditions with no gift. Response to complaint basically said "Tough luck you should have phoned first".

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  • Quality of website

  • Value For Money

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