Steer Clear! Do not waste your money!

Click here if this is your business
★★★☆☆
2.6 / 5
40% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

dmw20's review of Scentmall www.scentmall.org

★☆☆☆☆

“Steer Clear! Do not waste your money!”

Written on: 30/10/2011 by dmw20 (1 review written)

I ordered some Jean Paul Gautier Classique EDP for Scentmall as it was the cheapest place i had found it on the internet (at about £60) and the site 'guarenteed' that all of their fragrances were genuine. The perfume arrived a few weeks late - ok not great but i can live with that. I then realised from the invoice that the company was based in Bulgaria, although they used a co.uk website address. When i inspected the product, the tin it comes in was not sealed; the perfume was lilac in colour rather than amber; the smell was horrible (certainly not the smell it should have been anyway); and the printing on the bottle (the lace bodice design) was suspicious - distorted, not printed in excatly the right place. I have used this perfume for years - i know what it looks like and this didn't look remotely genuine. I contacted the company with my concerns and was advised to return it to them for a refund. I did so at my own expense, which cost me over £5 to send it back recorded/ registered to Bulgaria. I received an email confirming receipt in their warehouse a few days later and that i would receive a refund shortly. The refund NEVER arrived. I sent numerous emails chasing it and was advised several times that payment would be made that day, but it never was. I had too many other things to worry about at that time and didn't think to seek a refund through my credit card company, so ended up losing my money without even a fake bottle of perfume to show for it! I would NEVER EVER buy anything from them again and would not advise anyone else to do so either.

  • Jean Paul Gautier Classique Eau De Parfum £60

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0