Steer Clear! Do not waste your money!

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dmw20's review of Scentmall

“Steer Clear! Do not waste your money!”


written by dmw20 on 30/10/2011

I ordered some Jean Paul Gautier Classique EDP for Scentmall as it was the cheapest place i had found it on the internet (at about £60) and the site 'guarenteed' that all of their fragrances were genuine. The perfume arrived a few weeks late - ok not great but i can live with that. I then realised from the invoice that the company was based in Bulgaria, although they used a website address. When i inspected the product, the tin it comes in was not sealed; the perfume was lilac in colour rather than amber; the smell was horrible (certainly not the smell it should have been anyway); and the printing on the bottle (the lace bodice design) was suspicious - distorted, not printed in excatly the right place. I have used this perfume for years - i know what it looks like and this didn't look remotely genuine. I contacted the company with my concerns and was advised to return it to them for a refund. I did so at my own expense, which cost me over £5 to send it back recorded/ registered to Bulgaria. I received an email confirming receipt in their warehouse a few days later and that i would receive a refund shortly. The refund NEVER arrived. I sent numerous emails chasing it and was advised several times that payment would be made that day, but it never was. I had too many other things to worry about at that time and didn't think to seek a refund through my credit card company, so ended up losing my money without even a fake bottle of perfume to show for it! I would NEVER EVER buy anything from them again and would not advise anyone else to do so either.

  • Jean Paul Gautier Classique Eau De Parfum £60

    Goods purchased & cost

  • A few weeks late


  • Quality of website

  • Value For Money

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