written by McMillanwp460 on 27/08/2018
do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service! do not orderfrom this fake chinese site , horrible service!
written by Roberts358 on 15/02/2018
First of all they advertise their company as uk based when there Chinese , illegal first of all , my wig arrived and it’s awful quality it’s rubbish would not recommend to anyone not even a dog
written by Bryson311 on 03/02/2018
AVOID! AVOID! AVOID! None of the wigs they sell contain any Remy Human Hair or any real hair!
written by GMcgee on 27/11/2017
This wig was so bad it was funny. Worst quality I've ever seen with my own eyes. I mean there's nothing good going for this wig.......a waste of hair to be honest. It's a fake website!!! Chinese rubbish being sold on a website pretending to be uk based. When I finally stopped laughing I requested a refund several times. Eventually someone emailed me back asking for pictures to be sent of the wig (in outrageously bad English). Their reply was that its a lovely and just as advertised. I replied to disagree with their assessment and have never heard back. Please don't waste your money
written by 347Buchanan on 30/10/2017
This isn't a UK company and they are totally unscrupulous. The wig is totally the wrong colour, the hairs are falling out (I only got it today!) It is human hair which means you should be able to style it - guess what, that couldn't be further from the truth. It bares no resemblance to the wig I thought I was getting. It took over a month and not 12 to 15 days. They lied constantly about tracking numbers and despite trying to cancel it for the past 15 days they refused to refund my money. Disgusting people preying on people at a vulnerable time in their life!
written by Bruce398 on 20/07/2017
Bloody awful don't bother hasn't turned up promises promises and an email asking me to recommend don't think so
written by Hopeo1945 on 27/01/2017
The website looked good so after a long search I decided to order a wig which looked perfect for me. Waited over a month for the wig which was surprising as the company is trading as a British company. Had I known that this was not a British company I would not have made the purchase. The wig arrived in a plain box. When I opened the box I was extremely disappointed as I had spent more than usual on this wig. It was rubbish and didn't look anything like the picture on the website. It was not something you would want to be seen in. I complained to Prowigs and they said it was the wig I purchased. I raised a dispute with PayPal but they decided in Prowigs favour. So I have lost my money. I am a pensioner so the whole experience has been very painful in every way. PLEASE STAY CLEAR OF PROWIGS.
written by Suzannelloyd on 10/11/2016
Just purchased a new 3/4 wig and I'm very happy. The quality and length are exactly as described the only negative was it took just a bit longer to arrive but after saying that it was made in the colour and length I wanted. Would order from them again.
written by CaelStafford on 03/10/2016
I ordered this wig knowing my chemotherapy treatment was soon to rob me of my hair. The advertised website looked genuine and in UK, but it's not. It's in China. After a couple of reminder emails, it arrived a couple of days ago. SHOCK HORROR - It was nothing like the wig advertised and wasn't even human hair. Furthermore, attached to some of the strands were what I suspect to have been lice eggs. I emailed Prowigs right away and asked for a full refund of £94. They did at least reply asking for further details of the wig I received, which I've done. Reading other reviews, I'm expecting them to ask me to return it, never hearing from them again or getting my refund. DO NOT BUY FROM PROWIGS. They shouldn't be allowed to trade.
written by Salvadori1965 on 01/10/2016
Do not buy any wig from here, they are based in shangai and completely use poor quality hair, no the right colour or the quality expected for the money you pay!
written by mike9053 on 03/08/2016
I purchased a wig for my mother who was undergoing chemo for stage 4 lung cancer, her next bout meant that she would loose her hair and looking good was important to my mother. We had ordered the wig in late June for delivery before the 14th July, my mother died on 13th July and the following day, with no wig in sight we cancelled the order, stating that my mother had passed away and it was no longer required, we then received email after email, addressed to my deceased mother giving her tracking info, despite being told that she had passed away. I then informed them that because they had not fulfilled there side of the contract, under Consumer Contract June 2014, we required a full refund, the wig had been refused at the doorstep when it eventually turned up 18th July and was returned via DPD to them and signed for on 28th July, they however say they haven't had it back, despite being given by me the tracking number, the name of the person who signed for it and the time ! They say no one of that name works for them and they won't issue a refund if the wig is not in there possession , I am seriously considering small claims court action as there is a matter of principle involved, it's not the money that matters but I hate having the urine taken out of me or any other consumer by low life chancers like this, my advice for what it's worth, is to have no dealings with this company in any way , shape or form, they are lower than low !
written by ebMcCleary437 on 27/05/2016
Didn't realise it wasn't a uk site but apart from that it's a cheap disgusting mess. Do not buy from this site.have emailed but no response.
written by on 25/04/2016
My mum bought a wig from this website thinking it was a UK based company. However when the PayPal email came through the PayPal account the money had been sent to was Chinese so warning bells started to ring. Paid £120 for a badly made wig that looked nothing like the one in the photo, in fact I've bought better quality ones on eBay for fancy dress for less than £10! The wig was supposed to be human hair but it clearly wasn't, Prowigs said we could test that it was real hair with fire as it was fireproof!!! After several attempts at trying to get the money back and just going round in circles with them asking for photos and insisting it was made to order and very high quality we raised a claim with PayPal but they ruled in favour of Prowigs. AVOID THIS COMPANY AT ALL COSTS IF YOU WANT A DECENT WIG.
written by on 25/04/2016
My mum bought a wig from this website thinking it was a UK based company. However when the PayPal email came through the PayPal account the money had been sent to was Chinese so warning bells started to ring. Paid £120 for a badly made wig that looked nothing like the one in the photo, in fact I've bought better quality ones on eBay for fancy dress for less than £10! The wig was supposed to be human hair but it clearly wasn't, Prowigs said we could test that it was real hair with fire as it was fireproof!!! After several attempts at trying to get the money back and just going round in circles with them asking for photos and insisting it was made to order and very high quality we raised a claim with PayPal but they ruled in favour of Prowigs. AVOID THIS COMPANY AT ALL COSTS IF YOU WANT A DECENT WIG.
written by Devan92 on 18/02/2016
Beyond terrible. I spent circa 200 pounds on a natural hair wig and paid promptly on the 18th of January, They said it takes 7-10 business days to make the wig and 1-3 business days for delivery. They are meant to IMMEDIATELY provide a tracking number once the item has been sent. It is the 16th of FEBRUARY and I AM STILL WAITING FOR THE WIG. No info was given for the lateness, I had to chase them up. First the said it was in quality check...that lasted 4 DAYS?...I dont think so. Then I demanded they send the wig out and my money back....they said the wig had already been sent out but they for some mystical reason...could not provide me with a tracking number. I AM NOT DUMB...they are obviously LYING. I have been asking for a tracking number but getting utter radio silence even though they are supposed to respond to enquiries WITHIN 12 HOURS. I have NEVER been so angry in my life with such SHODDY LOW-RENT SECOND RATE ABYSMAL service. NEVER BUY ANYTHING FROM THESE DEGENERATES. And to top it all off, they keep trying to avoid acknowledging that they owe me compensation for this rubbish. NEVER MIND that I am 200 pounds out of pocket AND NO WIG. LITERALLY avoid them like the plague. WISH i could post this on a banner on their flippin homepage... USELESS INCOMPETENTS
written by Faulknertp114 on 17/01/2016
Don't be tempted to buy from this company!!!! They sell cheap Chinese rubbish. I've wasted £70 on a rubbish wig. The paperwork confirms it came from Shanghai and total US dollar value is $10.00 !!!!! Disappointed to say the least.
written by Hardingom402 on 13/01/2016
We ordered a wig from Prowig's before Christmas for our daughter and when it arrived it was not the colour and style of the picture, in fact it looked a mess and hair was falling out as you handled it. We have tried to get our money back and all they said was that we would loose 50% if we returned it to them as it is hand made to size which we feel it is disgusting and we also feel that we would not get anything back. This company should not be trading and should be removed from paypal.
written by Camryn406 on 24/12/2015
ordered a lace front wig from these wantons at a cost of £120.00....was told it would be made in their uk factory and take aprox 3 weeks.....it took nearer 5 weeks and when it arrived i was excited at having bought a decent wig....WRONG was i not....not what i ordered and couldn't even brush it into any style ......was like a birds nest...frizzy and raggy and was shipped from china....the product has now gone to bed in the bin forever more stay clear of this lot...they should be shut down
written by Nery on 10/12/2015
I thought it was a UK company as it had a UK website yes it caught me out. So sad thought I'd buy my daughters a new style as she has had to were wigs all her life. The wig arrived eventually not quite the write colour but definitely not the shape and style requested. It's so sad to find people abuseing people who need lots of support as been bald is a medical condition or due medical treatments in the cases of Cancers. They should not be allowed to supply or be on a UK website.
written by Gonzalesaf318 on 15/11/2015
I was led to believe that this was a UK company, I should of known better. When it arrived after four weeks and three chase up emails, I couldn't believe the state of it, wrong style wrong color and wrong size. You wouldn't wear it for a Halloween party never mind normal day to day events. I have seen better quality in our local pound shop than this. Oh and guess what the second you complain they don't want to know. Off to PayPal to let them sort it out.
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