NOT SO FANTASTIC

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  • Customer Service

  • Quality of website

  • Value For Money

Ericksongd415's review of Lookfantastic.com www.Lookfantastic.com

★☆☆☆☆

“NOT SO FANTASTIC ”

Written on: 08/12/2021 by Ericksongd415 (1 review written)

Placed this order on the 25th November, with given 5-7days delivery .
After endless messages, and listening to excuses that their busy . ( Aren’t We All ) In which I like to state .. THAT LAST YEAR DURING COVID THEY SEEMED TO DELIVER ON TIME .. Within their time stated .
Now that they’re trying to re coop business after last year , meaning possibly cutting back on warehouse staff?. Their customer service is absolutely appalling.

With constant messaging backwards and forwards ,. We are now nearly over 2 weeks since the supposed promise of delivery .

With only part of it is still waiting to be shipped??.

And the other half .. is still processing.

The question is… WHY ARE THEY CONTINUOUSLY TAKING ORDERS IF THEY HAVE A SUPPOSED BACK LOG IN THEIR WAREHOUSE OR A PROBLEM WITH GETTING THEM DISPATCHED??.

This is certainly the worst this year ,of online shopping experience I have dealt with .

Most retailers inform of delays ..
THESE DO NOT .

Their code of business practice is disgusting.

  • £150

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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