My order was never delivered

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vanesajahic's review of Lookfantastic.com www.Lookfantastic.com

★☆☆☆☆

“My order was never delivered”

Written on: 24/03/2020 by vanesajahic (1 review written)

I wish I read about this company earlier. They did process my first order correctly and on time. However, my second order was never delivered. I followed up several times but they asked me to confirm the following:
- delivery address.
- Another member of your household has not signed for the delivery on your behalf.
- A neighbour has not signed for the delivery on your behalf.
Once I replied, I did not hear from them so I followed up again and they asked me the same questions. I then said that I have replied and that they could check the trail of my replies. So then they said that they need to confirm and investigate. Again no feedback from them.

Thank god it was not a big amount. However, I was really surprised and disappointed.

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