Neither order nor money

Click here if this is your business
HQhair www.hqhair.com
★★☆☆☆
1.6
From 62 reviews
16.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

olga67's review of HQhair www.hqhair.com

“Neither order nor money”

★☆☆☆☆

written by olga67 on 16/05/2017

I ordered twice in this shop, first time it was properly delivered to Russia, my second order was not. After contacting their costumer support I've got reply :,, As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement.,, I did not know about this time frame, moreover on their site they point on letting more time for delivery than expected! Feel myself quite cheated, moreover the reply was automated and in spite of standart phrase ,, we are sorry,, sounded more like that they are happy that it was my fault having waited almost 2 month instead of 40 days

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account