Neither order nor money

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olga67's review of HQhair www.hqhair.com

★☆☆☆☆

“Neither order nor money”

Written on: 16/05/2017 by olga67 (1 review written)

I ordered twice in this shop, first time it was properly delivered to Russia, my second order was not. After contacting their costumer support I've got reply :,, As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement.,, I did not know about this time frame, moreover on their site they point on letting more time for delivery than expected! Feel myself quite cheated, moreover the reply was automated and in spite of standart phrase ,, we are sorry,, sounded more like that they are happy that it was my fault having waited almost 2 month instead of 40 days




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