Healthy Living Direct Reviews - www.healthylivingdirect.co.uk

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Latest Reviews

★☆☆☆☆

“Consistent Spam Mail”

Written on: 28/11/2019 by GianaKirk74 (1 review written)

Despite emailing this company to take my name of their mailing list and despite sending back 20 or so catalogue's requesting 'Please return to Sender' Healthy Living Direct have ignored every single request. They pester people because they don't care. I am now reporting them to the appropriate bodies who deal with companies that abuse the Data Protection Act… Read Full Review

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★☆☆☆☆

“Very poor delivery service”

Written on: 23/10/2018 by paulchat (1 review written)

Paid £4.95 for delivery for a pair of glasses, Item suppose to be dispatched within 72 hours but still waiting 12 days later. Help line obviously use to dealing with customers who's items are late being delivered,as they were unapologetic and quite offhand. Would not recommend this company and definatly will not be purchasing any futher items … Read Full Review

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★☆☆☆☆

“Not a good company to deal with”

Written on: 18/09/2018 by Ashleigh440 (1 review written)

Placed an order on the 27/8 money taken from account 28/9 sent 4 emails with no reply, so customer service is very rude and ill mannered not to even say they had got the Email even cancelled the order and asked for money back, all Catalogue's that come through from now on will be put back into letterbox marked return to sender… Read Full Review

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★☆☆☆☆

“Do not use this company!!”

Written on: 31/08/2018 by murraymint123 (1 review written)

I placed an order and was still waiting for it 3 weeks later, so I emailed them to cancel it. They waited another 2 days, cashed my cheque, and only then contacted to apologise for the delay but that my order would be sent out later the same week, thus ignoring my wishes to cancel and have my money refunded. I emailed them another 4 times to reiterate this but they have not responded. Absolutely furious with this company. I feel I will be somehow taking receipt of this parcel when they do… Read Full Review

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★★☆☆☆

“Non Delivery”

Written on: 12/02/2018 by Dale1959 (1 review written)

Ordered Item on 22 Jan and received acknowledgement, delivery by Hermes. Called on 22 Jan and enquired - they said - "Dispatched", I said I had not been informed - "I AM INFORMING YOU NOW". Will you send me a tracking reference = "NO We do not issue". Phoned again 9 Feb and was told that had been signed for on 1 Feb. The address was shown and I pointed out that it was incorrect. I went round to that address and the occupants said it had been returned. I notified HLD and opened a dispute… Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 04/12/2017 by AdolfoDempsey166 (1 review written)

Placed an order 2/11/17, item still not arrived after 3 weeks, sent emails which were not answered, spent 15 minutes waiting to speak to customer service at 13p a minute, they said they had emailed me, a big lie, item discontinued so refunded my money without informing me… Read Full Review

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★☆☆☆☆

“SELLING GOODS THATS NOT AVAILABLE”

Written on: 17/11/2017 by Doylefm7 (1 review written)

THEY TAKE YOUR MONEY KNOWING THEY CANNOT PRVIDE THE GOODS,, STILL WAITING FOR REFUND WHICH THEY DO NOT CARE TO RETURN,, WISH I TO HAD READ THE REVIEWS, I WILL HAD THAT BEING DISABLED DOES NOT MATTER TO THESE PEOPLE… Read Full Review

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★☆☆☆☆

“Disappointing service, should have read reviews first!”

Written on: 01/11/2017 by Lizbeth1974 (1 review written)

I ordered an item for my mother, received the order confirmation and money taken from my account immediately. Decided to chase up delivery, telephoned company (13p per minute,8 minutes). Queried delivery date and operative seemed surprised and asked if I had not been informed the item was out of stock when I ordered! Clearly not or I would not have ordered. I asked for estimated delivery date and was told "a couple of weeks", to confirm I asked what he regarded as a "couple", the response was… Read Full Review

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★☆☆☆☆

“Terrible service.”

Written on: 26/07/2017 by CharlotteVaughan132 (1 review written)

Lengthy delay. Delivered to wrong address. Rude customer service. Abolutely terrible. Total waste of time. No stars if possible. Avoid… Read Full Review

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★☆☆☆☆

“Shocking Company. BEWARE”

Written on: 28/05/2017 by Penn463 (1 review written)

Purchased Item sent wrong size returned straight back. Despite emails and other corresponds have had no feedback as to purchase or refund. Worst customer service ever DO NOT USE THIS COMPANY. Plan to take further action if hear nothing in the next week … Read Full Review

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★☆☆☆☆

“NOT RECEIVED THE MUCH PUBLICISED REFUND - 5 MONTHS AFTER”

Written on: 06/02/2017 by JBennie (1 review written)

As you can see despite the much publicised refund on their literature I have not been able to get my refund! I have sent e-mail after e-mail since September and all I get is being pushed from pillar to post. BUYER BEWARE!… Read Full Review

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★☆☆☆☆

“cashed my cheque whjere's my stuff??”

Written on: 26/10/2016 by RyannJenkins119 (1 review written)

I made an order on 4th Oct my cheque was cashed10days later. Now 12dasys later I am STILL waiting for my delivery where is it? Shan't be buying from you again I can tell you. I wrote emailed contact us yesterday might as well have contacted the moon for all the good it did me. very fed up with you… Read Full Review

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★☆☆☆☆

“awful service”

Written on: 27/09/2016 by Arelyt10 (1 review written)

Product ordered on the 4th Sept-still not received on the 12th-after a very long wait for customer services I requested that the order be cancelled as it was taking too long-was told that it could not be cancelled as it 'had gone to the warehouse for delivery'and that all I could do was refuse it at the door! It arrived on the 14th and I refused it. Have just been told I will have to wait 2 weeks for my refund! Will never use them again… Read Full Review

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★☆☆☆☆

“Customer relations are a joke”

Written on: 04/08/2016 by AshantiWren (1 review written)

I posted an order on 6th June, had my cheque cashed on 4th July. By the end of July, not having received the goods I sent an email through there contact us section, filling in the details that were asked, this was followed by a letter to the head office. None of these were answered. I then sent another email, this time not through the contact us page. I did then get an email back, to be told that part/s of the order were out of stock and they did not know when they would be back in stock. I… Read Full Review

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★☆☆☆☆

“Diabolical company.”

Written on: 22/06/2016 by connorletter (1 review written)

Without going into detail, this is the worst company that I have ever encountered. Stay away from them at all costs. If I could give them " No stars," I would… Read Full Review

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★★★★★

“order HL532852 for £8.98”

Written on: 06/06/2016 by fbuchan (2 reviews written)

I enjoy deciding what to purchase -there have been so many things to look at. I have not used Knitting patterns at home for years! It was great to look into it when you delivered it! There have been items I purchased over some time that I have not used for years or ever! Getting a free present is amazing - the chance to win a prize is great! I send you a cheque, I post the envelope - that is so easy to do! I get the item delivered in a short time. I have recently got emails from you about… Read Full Review

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★☆☆☆☆

“Bad service waste of money and time. Money lost.”

Written on: 17/11/2015 by xonix (1 review written)

Waited a couple of weeks,for purchase,did not arrive,went onto Healthy Living site, to review my order, it said it was completed, wrote on their correspond page my problem,waited a few days for a reply noting arrived, They have never e.mail me even to confirm my order when ordering. I then phoned them coasting thirteen pence a minute. I was told the item was out of stock,asked why was my order on their site stating it had been completed the operator mumbled something about that was alright,and… Read Full Review

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Xonix's Response to xonix's Review

Written on: 20/11/2015

I have now received my goods from Healthy Living, but also eight pieces of
advertising for other goods, five of the advertising being booklets. They must be joking to think I would advocate buying from this company again or advising any body else too.

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★☆☆☆☆

“Like your mailbox filled with unsolicited mail?”

Written on: 01/10/2015 by Hippychris (6 reviews written)

Made the mistake of purchasing from this company Healthy Living Direct a few months ago.. its taken me a while to write a review as the items have taken more than a while to get here.. in fact.. they only got here after I had marked the payment to them as fraudulent with my bank.. then.. and only then.. did they start to respond to any of my attempts to contact them. Worse was to come.. ever since they have got my personal data my mailbox has been filled almost daily with unsolicited junk… Read Full Review

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★☆☆☆☆

“UNABLE TO GO ONLINE TO ORDER”

Written on: 29/07/2015 by Alexzander138 (1 review written)

TRIED TO PLACE AN ORDER ONLINE RATHER THAN PAY 10P PER MINUTE ON MY LANDLINE. AFTER COMPLETING DETAILS PRESSED TO ORDER ONLY TO BE TOLD THAT THE SITE COULD NOT BE FOUND. LUCKILY I READ THE NEGATIVE FEEDBACK ABOUT THIS COMPANY AND DIDN'T BOTHER. DON'T KNOW WHY MAGAZINES PUT THEIR BOOKLETS INBETWEEN THE PAGES IF WE CAN'T ORDER ONLINE… Read Full Review

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★★☆☆☆

“Am Happy Now”

Written on: 03/06/2015 by wbConnolly168 (1 review written)

Initially I was fed up with the Company as the belts I had ordered for our Holiday didn't arrive on time . Now joy of joys' they arrived today ( weeks late ) and the quality isn't bad . The promisedf free gift was different but that wasn't t the purpose of ordering. So be patient out there , hopefully I your order will arrive eventually but I would hesitate ordering from them again… Read Full Review

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