feelunique.com Reviews - www.feelunique.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Dreadful Customer Services”

Written on: 11/09/2020 by RaelynnMcIntyre313 (1 review written)

First time I've ordered from Feel Unique and will almost certainly be my last. They advertised a shampoo and conditioner set, but when opened, it was evident that it was 2 shampoo, not 1 of each, although the outer label claimed otherwise. So far, so mundane. What is dreadful is the Customer Services, who took ages to respond, and then would not replace it, as it was after the 28 days. The 28 days is fine, for people who change their minds. But I would hope a company would do more, when they… Read Full Review

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★☆☆☆☆

“WORST Company EVER ”

Written on: 19/04/2020 by Tulip29999999 (1 review written)

My parcel had never arrived, I spent £125. Asked for a refund they replied 5 days later saying that my package has been delivered however unable to provide any proof of delivery. I had to open a dispute via PayPal wouldn’t reccomend to anyone. I think they shop orders from China. Terribly/no customer service… Read Full Review

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★☆☆☆☆

“Very poor customer service & shipping service”

Written on: 02/05/2019 by Alexcc (1 review written)

I used to be a loyal customer with Feelunique and purchased many products. Recently I had 2 parcel get lost as since the first day they dispatched the parcel there was no updating anymore. After the expected delivery date estimate by their website, I contacted their customer service team. They gave me a replacement which make me not feel so bad. But I checked with my account today and it is been suspended. The reason is that I reported too many parcel lost!!!! Hello, @Feelunique should you… Read Full Review

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★☆☆☆☆

“No delivery and no one picks up the telephone!”

Written on: 24/02/2018 by jkCormier331 (1 review written)

I purchased products on Sun 18 Feb 2018 (over £100) and I did not receive my products (3-5 delivery) and the online courier link confirmed still with 'delivery company'. Tried to call Feel Unique Customer UK numbers several times and line got cut off each time as I waited for more than 5 minutes. I eventually got through to their online chat box. "Isobel" advised that I would have to wait until they got in touch with their delivery people the following week and they would get back to me. I… Read Full Review

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★☆☆☆☆

“The worst online shop ever. ”

Written on: 15/05/2017

I ordered through The Beautyst which is owned by Feelunique. This means that when i ordered an item that was sent by Beauty Bridge in the US, my payment goes to Feelunique and this shows on my PayPal and bank statement. Two weeks later, parcel arrives. The item i received was not the item that was listed. I open up a PayPal dispute. Feelunique replies asking me to speak to Beauty Bridge. Mistake number 1. I speak to Beauty Bridge and they tell me they do not recognise my order. A few emails… Read Full Review

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★★★★☆

“Vichy Liftactiv Supreme Dry to Very Dry Skin 50ml”

Written on: 06/04/2017 by Hamptonjr218 (1 review written)

Just what I wanted -did the job.I would definately recommend the product to a friend. Good price compared to the high Street shops… Read Full Review

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★☆☆☆☆

“Review your customer service policy”

Written on: 24/01/2017 by drecastle (1 review written)

First time I've been let down by Feel Unique "Ordered this on Jan 11th - use the product regularly and am v. impressed with it - really positive results for my often temperamental skin. However, where Feel Unique are usually very reliable and prompt in terms of delivery, I have been really let down. Item did not arrive within 3-5 days (normally around 3 days). Received an email asking me to confirm receipt, despite it not being delivered. By this point, I had no moisturiser left, so skin was… Read Full Review

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★☆☆☆☆

“Christmas came late for me”

Written on: 02/12/2016 by Kaileeq49 (1 review written)

I have ordered an advent calendar and did click n collect so it would be in time for me to give it to my daughter, but I never heard from them. When I finally spoke to haydee on customer chat, it was like speaking to a robot, who kept repeating. It will be shipped in 2-4 days, no apology, nothing. I had also had a voucher for 15% off my order, this was not applied either. Will never ever use again and will tell all my friends not to bother either… Read Full Review

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★★☆☆☆

“Disappointed”

Written on: 30/11/2016 by Athena1ck (1 review written)

Customer service didn't help me when I had a problem placing my order. And when someone got back to me about my order they decided that the promotion code that I was trying to use before expiration at the time was out of date a day later when someone was getting back to me about my order instead of honoring it… Read Full Review

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★☆☆☆☆

“What a JOKE!”

Written on: 09/08/2016 by jessicaduckworth (1 review written)

Placed my order on Tuesday 2nd August (1 week ago today) and paid for next day delivery as the items are a present for my sisters birthday. Next day arrived but no delivery from feel unique. I had to constantly chase and hound them. They even tried to say that the parcel had been signed for at the reception of the delivery address which was not the case. Eventually yesterday one of the customer service advisors agreed to resend my items next delivery meaning that I would receive my items today… Read Full Review

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★★★★★

“Great service”

Written on: 21/12/2015 by ColtonNoonan74 (1 review written)

Great service. For many years I use their services. I'm always happy with them. Great product and fast delivery. Shipping Herrmes. If your area is for normal courier parcel do not need to worry… Read Full Review

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★☆☆☆☆

“order gets lost is the best reason they have”

Written on: 04/12/2015 by CristianJamison246 (1 review written)

I placed an order on 27th sept, to be shipped to India, and today being 2nd Dec havent recieved it yet. I contacted ont he live chat option first after a month, they said the order is lost in shipping and they shall resend. Today again after a month hen i contacted them, they say it must be lost again, and shall now refund my money back. whereas i got the free product i was supposed to get with my order on the same address. but never got my product. i am sure they must have been out of stock… Read Full Review

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★☆☆☆☆

“Very bad customer service”

Written on: 09/10/2015

I purchased products from this site a few times without much problem ( They do deliver later than expected but not a big deal). However, this last time, I spent a lot of money purchasing quite a few products and it is when I had the bad experience. I was supposed to receive 2 packages, but the second one never arrived. What is very upsetting is that customer service does not exist at all! When you send an email, you never get an answer, you try calling; no response, I even tried to use the… Read Full Review

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★★☆☆☆

“Not recommended ”

Written on: 29/08/2015 by zuDolan211 (1 review written)

Poor company that doesn't seem to understand the concept of 'Eservice' I'll guess without that understanding they will dissapear soonest as their most important partners (you and me) will abandon their e site… Read Full Review

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★★★★★

“Brilliant service!”

Written on: 13/06/2015

Been ordering from Feel Unique for years. Lovely items, brilliant prices, fast delivery, packaged very well. Only ever had to contact customer service once, this was a while back, sorted immediately with no fuss… Read Full Review

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★☆☆☆☆

“Avoid at all cost!!!”

Written on: 09/04/2015 by Samir1981 (1 review written)

It's the first time I used this website and I am so disappointed with the service. First of all It took me 3 weeks to received my delivery as the first one was lost in the post apparently and they had to resend a new one. Received the delivery today and the box was open and I am missing one product from it.. Avoid at all cost!!… Read Full Review

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★★★★★

“Great prices, fast delivery”

Written on: 16/01/2015 by vicford (1 review written)

I was sceptical about ordering due to bad reviews, however I ordered 2 Bare Minerals products on Saturday and received them on Wednesday, saved £10 on Boots or Debenhams prices and free postage, will definitely use again… Read Full Review

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★★★★★

“Excellent and fast delivery”

Written on: 05/01/2015 by yloadman67 (1 review written)

Ordered my perfume on 01/01/15 and received today. Excellent service and will tell all my friends and family… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 12/12/2014 by cuMurphy-Alt221 (1 review written)

They take your money straight away, promise delivery within a certain time (a little longer due to Christmas) but don't bother to send it at all. When you call Customer Services and finally get to talk to a person all you get is it will be despatched soon. All e-mails are ignored… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 22/11/2014 by AnastasiaClay (1 review written)

Placed order which was pending for 10 days. Emailed company twice - no response. Finally got through on the telephone was told we have problems with warehouse, don't know when it will be shipped. I asked for a refund and ordered elsewhere. No respect for customers take your money and then ignore you. Have taken my custom to other sites now and will never shop with feel unique again. Lots of folk have complained on facebook… Read Full Review

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