DermalSense.com Reviews - www.dermalsense.com

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★★★☆☆
3.3 / 5
50% of users recommend this
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  • Customer Service

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Latest Reviews

★★★★★

“Can’t fault the service!”

Written on: 19/09/2020 by uoParrish324 (1 review written)

Ordered on Friday morning, and it arrived Saturday lunchtime. Saved a good amount on the products too. Have read reviews that the service was slow. In this instance it was super quick, and I received a freebie!… Read Full Review

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★★★☆☆

“Had to chase them”

Written on: 27/07/2019 by BleasdaleLady (1 review written)

After 4 days my e-voucher had not arrived so I emailed the company. At first they did not reply so I then sent another four emails and finally got a reply. They increased the voucher from £25 to £30 and sent it straight away. My son’s partner has used it and the goods have arrived in time for her birthday. I would advise you to pursue the company if you’re not happy and they will reply… Read Full Review

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★☆☆☆☆

“Do not buy from this company”

Written on: 19/06/2019

Do not buy from this company. My order has never arrived, emails are unanswered and the phone is also never answered I have contacted Dermalogica and enquired why this company is an authorised stockist when they are basically operating like this. I have opened a claim with my card provider… Read Full Review

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★☆☆☆☆

“Cheaters”

Written on: 20/12/2018 by Daniel-Lee (1 review written)

Terrible customer service is the least I could say. Cheaters would be a more accurate term. They charge you and do not send the orders. No answers to emails, or phone calls… Read Full Review

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★☆☆☆☆

“find another site”

Written on: 03/09/2018

I don’t want to hear about this site any more. they deceive and any order will be waste of your money. They don’t communicate, don’t answer the emails, your order may be not complete and you will never see refund or any sort of cooperation from their side. Better find another side- there are plenty od them… Read Full Review

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★☆☆☆☆

“Rubbish Site”

Written on: 06/01/2017 by Carol7591F (1 review written)

I placed an order for a well known facial wash on December 10th and paid using my Paypal account. However. I didn't receive a confirmation email which worried me. The item has still not arrived and I have sent 2 enquiries via the company website requesting delivery details. Following both enquiries I did receive an automated email to say the enquiry had been received but as yet I've not had a reply to my question. What a waste of my hard earned cash, I'd rather have given the money to a charity… Read Full Review

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★★★☆☆

“Mixed feelings”

Written on: 07/01/2016 by Gauthier184 (1 review written)

After running out of a couple of the Dermalogica skin products I use in my daily routine I needed them replacing fast and preferably cheap. I'll credit the site that they do offer these products at a much cheaper price than from Dermalogica themselves and with added special offers (free samples which I find the women of the Dermalogica counters often much more reluctant to give even when spending large amounts of money there first). However, I ordered these products Saturday morning 9am and… Read Full Review

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★★★★★

“Better than what I expected.”

Written on: 13/10/2015 by sarianne (1 review written)

Hi, I have been a Dermalogica product fan since way back in my New York Days. I now live in Barcelona Spain and was dreading getting hold of it. I found Dermalsense, have placed 2 orders which arrived perfectly, good prices, but the best is all the trail packages they give you in the package. Very well done. You got me as a future client. Thank you!… Read Full Review

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★★★★★

“Fast service”

Written on: 09/11/2014

I've ordered Dermatologica products to my homecountry Holland two times now via Dermalsense and so far the deliveries went fast and without any problems. I also like the free samples/gifts Dermalsense trends to pack with the orders. I seriously roamed the web in my quest to find cheap Dermalogica products online and I think this webshop has the lowest prices I could find. Also you van change the currency on the site to euro's so you van compare prices easy to the dutch webshops… Read Full Review

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★★★★★

“Dermalsense is great”

Written on: 28/06/2014

I'm a client from Portugal and I'm very happy with Dermalsense. All the process went very well, the products were shipped one day after the order and arrived 5 days later. The process was easy and fast. I definitely recommend Dermalsense… Read Full Review

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★★★★★

“Having trawled the internet for reasonably priced...”

Written on: 31/01/2014

Having trawled the internet for reasonably priced product with sensible postage - I live in France - I found DermalSense.com. I placed my order and received confirmation within 10 minutes followed by a further email 16 minutes later to say the order had been shipped! I received it in four days in perfect condition. Would not hesitate to recommend the site to anyone. I shall certainly use them again… Read Full Review

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★★★★★

“Very satisfied about this site”

Written on: 06/06/2013

I'm living in France, so my English is not so good. Sorry.I've ordered last week, on thursday, some Dermalogica products on Dermalsense.com. Before order, I've tried to phone them . At the third time, I've got a man who told me if the order is over 100 €, it will be send by plane & I will get the products in about 3 days.. After that, I've ordered for over 100 euros. I've got the products today, delivered by UPS… Read Full Review

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★☆☆☆☆

“Impossible to contact”

Written on: 23/03/2013

This site is new to me. I´m always very anxious to order online, but so far it has worked pretty well. I ran out of my Dermalogica super rich repair and needed one quick..and cheap so I decided to give this site a go. Yesterday, I placed my order and paid and everything. I was forwarded to a message that says that "An email has been sent to my email with the invoice." I waited and I waited, I never received one. A couple of hours later I then try to contact them through email, that hasn´t… Read Full Review

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Customer14's Comment

Written on: 03/04/2013

I'm also worried about this site because I can't log in, I don't know a password for this account. It's weird that I can't make a new account with my email because it's already been used.. And when I want to request my password the systems says my email doesn't exist on this site.

I ordered my products 10 days ago and never got an confirmation email!

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France61's Comment

Written on: 30/05/2013

Did you receive your order? I'm waiting for your answer to order for myself. Thanks.

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Rose76's Comment

Written on: 16/04/2013

did you get anything???

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Rose76's Comment

Written on: 16/04/2013

Did you get it yet? I also want to try this site but scared now after reading your review....

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★★★★★

“Excellent service, excellent product!”

Written on: 05/02/2012 by pel024 (1 review written)

Ordered Dermalogica Daily Microfoliant and I am blown away with the results. My skin feels amazing after using the products for only a few days! The website is very easy to navigate and the product arrived on time and in perfect condition. The price was pretty much the same as other online shops but much cheaper than purchasing from a salon. Highly recommended!… Read Full Review

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