Complete Care Shop Reviews - www.completecareshop.co.uk

Click here if this is your business
★★☆☆☆
1.5 / 5
14% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Complete Care Shop - www.completecareshop.co.uk - Ask a question now

Media Gallery for Complete Care Shop - www.completecareshop.co.uk

Complete Care Shop - www.completecareshop.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“DO NOT CARE”

Written on: 27/07/2020 by sqMcCleary96 (1 review written)

ABSOLUTELY do not care about customer service. if you had no star option that is what I would give!!! delivery shambolic, items missing. And when you eventually get your calls put through. All you get is an dismissive attitude, take it or leave it. or if you do not like it, we will give you a refund. What a firm!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Really don’t care shop”

Written on: 03/06/2020 by Ntonhammers (1 review written)

DO NOT use this company. Very poor experience using them. They need to be investigated and the Company Directors made accountable… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Ordered what I assumed was a cup and lid (through...”

Written on: 22/02/2020 by Avyl (1 review written)

Ordered what I assumed was a cup and lid (through Amazon) from Complete Care, I was disappointed that i was sent a lid only at a cost of just under £6. After contact i was informed this was indeed the price for the lid only. I ordered the exact same product from another company where I purchased the 2 lids with the cups for £8. Have informed Complete Care I will never buy from them again!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customer service - dont use!”

Written on: 24/01/2020 by ShirleyBridge (1 review written)

Terrible customer service. Ordered a batwing pillow with pillowcases for very ill elderly mother. Over a week later the pillowcases arrived but no pillow. Spoke to them and was advised they would send another one straight away. Over a week has passed and still no pillow. They now say they are dispatching today on 48hr service and I have requested next day due to the unacceptable delay. Still not confirmed they will do this. Absolutely shocking service - I would not recommend at all !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customer service ”

Written on: 12/11/2019 by DrakeElliott (1 review written)

Terrible customer service. Tells lies about picking and dispatching then denys saying it. Call centre staff and manager has a very bad attitude problem. Use amazon instead and get faster delivery… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Suction Bar faulty”

Written on: 06/07/2019 by Bill171179 (1 review written)

After many years use on holiday we decided to upgrade our bathroom suction bars. We bought the easy bar suction grab rails for £15.95 each and we bought 3. We do not pay vat as my husband has had MS for 30 years. We use a bath board and rails when we go away to I can help my husband bathe safely. These grab rails are the worst thing we have ever bought from the complete care shop. They worked for 2 days and then neither my husband or I could attach the rails to the flat tiles in the bathroom… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very poor service - do not use this company”

Written on: 20/05/2019

Ordered a shower chair for my father in April. After a couple of weeks, I received a message apologising for delay in delivering orders, owing to warehouse move. Money was taken from my account immediately but still no product. Emails not responded to. Finally got through on the phone to cancel my order. I was told a full refund would be processed, 2 weeks later, no refund. I have asked PayPal to pursue on my behalf. Do not use this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not buy from them - the place is shambolic”

Written on: 16/05/2019 by Sigmond (1 review written)

Ordered a wheelchair a month ago. They e-mailed about a delay due to warehouse move and promised a refund if we wanted it. We e-mailed to cancel, they've never replied, never refunded and when we called them we were in a queue for 10 minutes before being cut off. We ordered elsewhere and got a wheelchair the next day. We are fortunate we could afford to buy another whilst we try and get our money back from this firm who appear to be in complete chaos. A bunch of complete amateurs who should not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Take the money but don't deliver”

Written on: 14/05/2019 by DKA1 (1 review written)

So 'the warehouse move' must have finished by now!! Sadly I haven't received the over chair table I ordered for dad on 23/04/19 though the £89.95 was taken from his bank account with alacrity! We have not had an order acknowledgment, dispatch email, the item or a missed delivery card from any courier (though dad is housebound so is in). Three email requests for a refund have been ignored - the first response just said 'sent by parcelforce' no tracking, no mention of investigating, no response… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“discusting”

Written on: 15/04/2019

Ordered a shopping trolley 31/05/2019 tried 4 e mails 2 phone calls waited 11 mins last one just a recorded message again and again still trolley my money has gone bear this in mind if you think of ordering I'm contacting trading standards in the hopes of getting my moneyback but don't hold much hope disgusting lack of interest to customers … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Shocking personal service”

Written on: 30/01/2019 by uranquinty (1 review written)

SHOCKING SERVICE Good value products but if something goes wrong at their end, don't expect good service! Got no acknowledgement of payment through PayPal in spite of copying this confirmation to them along with the proof the equivalent money went out of my bank on that date. Wrote three times, including in their sales dept. once. Asked for Tracking. NO ONE REPLIED TO ANY. 30 DAYS LATER CLAIMED THROUGH PAYPAL AND MY FULL PAYMENT REFUND CAME THROUGH IN 24 MINUTES! Make of this what you want… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Non delivery of items”

Written on: 24/08/2018 by petehensey (1 review written)

Ordered items on 17.08.18 at 10.30 am as website says items in stock ,says you will receive e-mail stating order was dispatched , Monday no e-mail so chased up and informed that order had been picked and packed ,ready for dispatch with royal mail 48 hr tracked ,well I thought Wednesday order would arrive , 1 week later still no order ,no response from care shop despite 3 emails asking for the tracking number for parcel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Terrible communication”

Written on: 27/02/2018 by Mark6969 (1 review written)

Placed an order nothing arrived within 3 - 5 days as stated on their website. Called they said one item was out of stock. They sent the order less the one item which they said would be delivered in a few days. Nothing arrive called them after a week, they said item is still out of stock. Cancelled order, told them never to contact me again with marketing info. This is the second time in two orders with this company that I have experienced this. If they communicated and kept informed it would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“forget 7 day delivery”

Written on: 05/11/2017 by 124Aguirre (1 review written)

after 8 days i sent them email message to cancel my order if they had not posted my order. online it says wait up to 25 days for delivery, when i ordered it stated 5-7 days. reply came back sorry for delay my order is due to be picked I should receive delivery soon? why order something urgent for someone who is in need of it. never again.should have purchased it on eBay. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst company ever”

Written on: 08/09/2017 by Peaspudding (1 review written)

Ordered item ,got email detailing when to expect item,wrong item arrived ,they arranged return all going great,then it all starts I wait 4 days then I phone them get woman on other end of phone oh right I'll look into it for you ,oh we've sent correct item out ,nothing wait 4 days I use same phone can't get through ,can't get through,can't get through tried house phone straight through ,o we've sent it ten days ago can't understand why not received I'll just check ,I said you track all items… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Have received two black Springer ferrules with NO end...”

Written on: 17/08/2017 by Downeyee293 (1 review written)

Have received two black Springer ferrules with NO end rubber. Packaging clearly has outline of these but not in packaging. E-mail to you had a reply 'were being sent', not received… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Ultra Narrow Walking Frame”

Written on: 30/03/2017 by aeBradford277 (1 review written)

I purchased this item for my husband. He has found it very helpful and sturdy and it supports him well. If he falls he he grab it and use it to help himself up. The item was well packaged and arrived in only a few days. I would use this Company again if I need to purchase other disability items. Many thanks for a good service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Useless. Didn't even dispatch within promised...”

Written on: 20/10/2016 by StuartMy (1 review written)

Telephone order for in-stock item. Promised dispatch same day and delivery in 3-5 days and over a week later not arrived. Discovered only dispatched a week after order placed. Refused to refund. Totally unhelpful. Not interested in resolving the no longer needed item. Don't use them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling Sevice”

Written on: 09/10/2016

Ordered from the website since it seemed good value for money and most of all said speedy delivery. After nearly three weeks I e mailed the company and got response saying they were changing warehouses and apologised for not letting me know and I would receive items promptly. I went on holiday and guess what still no delivery when I had been away so ended up sending an e mail through pay pal from which I received no reply and decided to escalate to a claim through pay pal and got my money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Terrible customer service”

Written on: 16/09/2016 by ReynaldoAdams44 (1 review written)

I ordered a suction grab rail for my Mum. Product arrived quickly but doesn't work as grab rail won't adhere to tiles or wall and actually came off in my Mums hand when she tried to use it. Complained to company who told me I needed to wait in all day for someone to collect it. When I said no they said they couldn't take my word it was faulty and there was nothing they could do. Rude staff. Won't be using them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview